Title: IT Analyst
Location: South Africa-KwaZulu-Natal-Durban-Unilever La Lucia Ridge Office
Job Number: 15000781
No matter who you are, or where in the world you are, the chances are that our products are a familiar part of your daily routine.
Every day, around the world, people reach for Unilever products. Our brands are trusted everywhere and, by listening to the people who buy them, we've grown into one of the world's most successful consumer goods companies. In fact, 150 million times a day, someone somewhere chooses a Unilever product.
Look in your fridge, or on the bathroom shelf, and you’re bound to see one of our well-known brands. We create, market and distribute the products that people choose to feed their families and keep themselves and their homes clean and fresh.
Unilever is the no. 1 Top Employer in FMCG in South Africa. Take a look at this video for more info: http://www.youtube.com/watch?v=0lbNvZSJxEk
JOB TITLE: IT Analyst
JOB LOCATION: La Lucia Ridge
DEPARTMENT: Geography IT
RELOCATION TERMS: Open to SA citizens only!
MAIN JOB PURPOSE:
To support the IT Manager within their area of responsibility* as a
representative for the whole of IT, including the IT Service lines, Global functional Business partnering and Innovation, with the geography business teams.
KEY ACCOUNTABILITIES:
The Geography covered by the role will be from one or many of the following markets (West Africa, East Africa and Emerging Markets, Nigeria, Southern Africa, South Africa) and the area of responsibility will be to business partner one or many of the following functions or cross functions (Supply Chain , CSO, Customer Development, , Marketing , Human Resources
Information ) and or support service line delivery.
The IT Analyst may be active on one of three broad sub-roles viz Country , function or Directly consumed services
The IT Analyst role needs to front face and Champion Unilever IT to the local business .
Key to the role is to understand the key interfaces into Global IT Innovation, Service Lines & Service Delivery within scope of responsibility and to work effectively with these teams in the delivery of IT Services to the business.
The IT Analyst must understand the plans for IT in his/her area of responsibility and will participate in the achievement of these plans and effectively communicate these within business teams.
The IT Analyst is responsible for supporting the delivery of key global and L&H services aligned with the operating model.
The IT Analyst will support the activation of Innovation within his/her area of responsibility including delivery of necessary L&H innovation aligned with overall IT Plan.
The IT analyst will partner with the business to collect and manage new IT demand and help channel that demand by directly or indirectly supporting the IT Manager
gain support for the demand or influence the business to find alternative solutions based aligned to global IT processed
The IT Analyst will partner with the business in best use of IT
BUSINESS PARTNERING
Engage with business teams within his/her area of responsibility to communicate and scope the IT plan aligned with overall IT plan
INNOVATION ACTIVATION
Undertake activation activities for
Global IT Innovation & Service Line activation programs as required by IT Manager
Undertake the relevant project execution and management activities to support Local Growth Programs working with Service Lines in the delivery of these projects
LEGACY & HERITAGE SERVICES
Undertake the necessary activities to provide L2/3 support for L&H applications within area of responsibility
Work with Global Innovation to provide necessary integration activities with L&H applications to support
Global innovation programs
Undertake the necessary project management and application development activities for L&H Innovation projects within scope responsibilities
Effectively work with and manage vendors in delivery of application management of L&H Applications
Assist with communication and resolution of Incidents for L&H applications
Input to review of L&H services within area of responsibility and help develop action plans for these.
Undertake necessary activities to ensure achievement of L&H service improvement plans within area of responsibility.
Ensure high level understanding off overall system architecture well understood and documented.
Ensure IT analyst help file /playbook exist for all L&H within scope of responsibility.
EXISTING GLOBAL IT SERVICES
Support the IT Manager to ensure effective delivery of day to day IT operations, ensuring that IT services delivered are as per business requirements
Align with Unilever standard operating practise in delivery of IT Services
Input to review of Global services within area of responsibility and help develop action plans for these and track achievement of action plans within area of responsibility
Contribute to implementing key actions to address service improvement areas
Inputs to and helps define Geography demand for Services and communicates these to Service Lines
Work with Global (HP,BT etc) & Local vendors in delivery of Global services where appropriate
Manage the delivery of out-of-scope activities and maintenance of out-of-scope infrastructure as appropriate within scope of responsibilities
Assist with communication and coordination of status of Urgent Incidents within the Geography and understanding impact to support resolution of these incidents
Escalate unresolved incidents on the basis of criticality to the IT
Manager
In the case of relevant incidents impacting
core business processes , work together with the functions in order to activate BCP to minimize disruption
Participate in problem management activities within area of responsibility as required to support Service Line/Operations teams in resolving problems
Work with business teams to ensure that the benefits of the existing services and new/updated services within area of responsibility are achieved
IT COSTS, PROCUREMENT & CONTROLS
Assist with processing
of actual costs as required within area of responsibility
and tracks and ensures payment to local vendors
Assist with input of cost drivers to budget process including assisting in IT hardware and software requirement planning and budgeting
Supports hardware and software asset management activities as appropriate within area of responsibility within scope of responsibility
COMPLIANCE & DRP
Adhere to governance & compliance framework
Support Execution of
DRP plans as appropriate within area of responsibility
PMO
Work with country manager to ensure input of key PMO activities for projects such as project status and clarity processes occur on time
OTHER KEY RESPONSIBILITIES
Work with 3P in Geography as appropriate
Deliver activities to best leverage IT within area of responsibility
SKILLS/EXPERIENCE:
Bachelors degree from a tertiary institution (Bcom, Bcomp, Business science, BSC, Computer Science, Information Systems) with 3 yrs minimum relevant working experience as an IT Analyst in an FMCG environment
Strong, Network, Server (Wintel Backend) and Voice experience
Exposure to supporting global and projects operations experience
Relavent experience with IT systems in one of the areas of responsibility*,
SAP background, working with vendors; active agile usage and experience in African markets.
Experience illustrating strong standards of leadership based on Unilever dictionary will also be valued
Closing Date:
30 th
Apr 2014
ONLINE ASSESSMENT:
Please note: as part of the job application, you will be asked to complete an online assessment. Completion of the assessment is mandatory in order to be considered. Please allow yourself plenty of time to complete both the application and assessment. If the assessment is filled out partially or not at all, it will adversely affect the progress of your application. Please be aware that you will have to complete the assessment at once as you will be unable to return to it later.
For further information about this position please call 0800980612.
Job: Information Technology