Who we are and what we do...
Make more than money. Make a difference.
**Chugach Government Solutions (CGS) and subsidiaries…**
Our Mission is to set the standard for first-class business services in the global market. We offer an exciting work environment, competitive compensation, and excellent benefits.
CGS is a unique organization, capable of meeting the needs of the government through a long-range program of business planning, training, and sound business practices. CGS is the federal division of Chugach Alaska Corporation (Chugach), one of the twelve original Native Regional Corporations formed under the Alaska Natives Claims Settlement Act of 1971. Chugach is privately owned by Alaska Natives, and stock is not publicly traded.
CGS is a seasoned government contractor providing a wide span of services to our federal customers with over 25 years of experience in the industry. We seek consistency in quality and actively innovate, finding new ways of doing business that adds value to our customers. CGS currently operates on Department of Defense installations sprinkled across the United States and at OCONUS locations spread across the globe. With 12 subsidiaries specializing in facility maintenance, IT/technical services, construction, and education services, CGS offers a unique depth of services equipped to support the most critical missions.
EEO/AA Employer; Shareholder Hire Preference.
**Preference shall be given to eligible and qualified Chugach shareholders, spouses and descendants, and shareholders of other Alaska Native Corporations. Chugach makes every effort to identify, hire, train, and promote shareholders. Chugach is an equal opportunity/affirmative action employer. The company shall not discriminate against any employee or applicant because of race, color, religion, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin, age, disability, protected veteran status, marital status, genetic information or any other factor protected by law. CGS complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.**
****This position is contingent upon contract award.
**Summary/General Description of Job:**
Support IT-related equipment including but not limited to networked and dedicated printers, scanners as well as devices employing serial, parallel, FireWire, USB, and other peripheral device interfaces such as Personal Digital Assistants (PDAs) and BlackBerry devices; Data Acquisition hardware and software as well as instrument controllers. Manage all aspects of materials handling of ADPE, including receiving, documenting (e.g., inventorying), labeling, and deploying, recovering, disassembling, packing, crating, documenting, shipping, relocating, reassembling, documenting, and redeploying to new locations.
**Essential Duties & Job Functions:**
* Administer networked and dedicated printers, scanners as well as devices employing serial, parallel, FireWire, USB, and other peripheral device interfaces
* Inventory items by capturing, entering and maintaining data in ADPE databases
* Manage warranty repairs for all ADPE
* Perform Information Assurance related tasks on printers and peripheral equipment in accordance with pertinent regulations and directives
* Provide immediate response to users by offering assistance over the phone, when feasible, and following up to ensure user satisfaction
* Perform Field Service activities on printers and peripheral equipment
* Utilize an automated Helpdesk call management system to track and document all Field Service activities including the resolution of user inquiries, service requests, and problem reports
* Analyze field service reports to identify common problems, developing trends, and recommend corrective actions
* Operate a customer feedback assessment activity mechanism to obtain and analyze measures of customer satisfaction
* Manage and maintain a bench stock inventory of ADPE, the quantities and types of which are to be determined using service history data that shall be captured and tracked by the Helpdesk call management system
**Accountable For:**
* Attention to detail, planning and organizing
* Decision making and self-motivated with a logical approach to problem-solving
* Initiative, innovation, determination and resilience
* Risk awareness
* Clear oral and written communication to both a technical and non-technical audience
* Personal experience of successfully delivering on tasks and projects while under pressure
* Excellent relationship and communication skills
* Ability to work in a multinational team environment
**Mandatory**
* 2 years’ hands-on technical support experience of a large / enterprise class production server environment
* Understanding of configuration and change management processes
* Understanding of TCP/IP Networks
* 2 years’ experience supporting print servers and print queue management within an enterprise environment
* Knowledge or exposure to 3rd party vendor fleet management tools such as HP WebJet Admin, Xerox Device Manager
* DoD 8570 IAT I certification (A+, CE Network+, or CE SSCP)
* Minimum of 5 years of experience in all round technical knowledge/skills within a complex and distributed technical environment
* Valid state Driver’s License with acceptable driving record pertinent to the position
* Ability to successfully pass any background checks and/or drug testing required on the contract
* U.S. Citizenship
**Preferred**
* Bachelor’s degree in IT, computer science or relevant or equivalent work experience
* MCP/MCSA/MCSE Certification
* DoD 8570 IAT II certification (GSEC Security+, CE SSCP)
* Printer related certifications
* ITIL Certifications
This position is contingent upon contract award.
#DNPAJE
*Primary Location:* US-Ohio-DAYTON
*Schedule:* Full-time
*Number of Openings:* 1
*Job Number:* OH910031
*Req ID:* OH910031