### Veterans Affairs, Veterans Health Administration
#### 1 vacancy in the following location:
* Dayton, OH
##### Work Schedule is Full Time - Permanent
Opened Tuesday 8/2/2016 (0 day(s) ago)
** Closes Thursday 8/4/2016 (2 day(s) away)
## Job Overview
### Summary
Vacancy Identification Number (VIN): 1749562
**This is an External Announcement open to current federal employees of other agencies and U.S. Citizen.****Current permanent Dayton VA employees should apply under job announcement: KO-16-RE-1749119-BU**
**OUR MISSION**: To fulfill President Lincoln's promise – "To care for him who shall have borne the battle, and for his widow, and his orphan" – by serving and honoring the men and women who are America's Veterans.
As a VA professional, your opportunities are endless. Not only is it the largest, most technologically advanced integrated health care system in the Nation, but we also provide many other services to Veterans through the Benefits Administration and National Cemeteries. VA professionals feel good about their careers and their ability to balance work and home life. VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities. For more information on the Department of Veterans Affairs, go to http://www.vacareers.va.gov/
VA encourages persons with disabilities to apply. The health related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.**
### Duties
The incumbent serves as a Medical Support Assistant in the Prosthetics Department. S/he works at the Dayton VA Medical Center in Dayton, OH.
The MSA is responsible for receiving complaints from veterans and/or families who come to the office or through telephone calls. Incumbent ascertains problems, provides advice and assistance , and when necessary, refers the patients or family member to the appropriate hospital official/service who may be able to assist. Incumbent receives and interprets electronic consults and prosthetic requests and reviews for completeness. Incumbent will participate actively in service by performing routine, complex, and miscellaneous administrative clerical duties which require a good working knowledge of the VA in general, the local VAMC organization, mission and functions , and the Prosthetic and Sensory Aids Service in particular. The incumbent may be called on at times to help with special projects in the service. Incumbent performs the administrative procedures to document issuance of prosthetic items. These include identifying the appropriate inventory code and recording the item to the Veteran's 2319 electronically. The incumbent schedules outpatient clinic appointments using Veterans Health Information System and Technology Architecture (VistA) scheduling options. Uses established business rules to schedule appointments for veterans and enters administrative notes in the Computerized Patient Records System (CPRS).
**Work Schedule**: Monday - Friday, 8:00 am - 4:30 pm
**Functional Statement Title/#: Medical Support Assistant/000000**
**This is a Bargaining Unit Position**
### Travel Required
* Not Required
### Relocation Authorized
* No
## Job Requirements
### Key Requirements
* Must pass pre-employment examination
* Must be proficient in written and spoken English
* Designated and-or Random Drug Testing required
* Background and-or Security Investigation required
* Selective Service Registration is required for males born after 12/31/1959.
* Application VA Form 10-2850c is REQUIRED
### Qualifications
**Basic Requirements:**
* **US Citizen**
* **Experience and Education**
(1) Experience. Six months experience of clerical, office, or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or
(2) Education. One year above high school; or
(3) Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.
* ** ****Certification**. None required.
* **English Language Proficiency.** MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j.
**Grade Determinations:**
**GS-5 MSA (Full Performance Level)**
(a) **Experience or Education.**One year of experience equivalent to the next lower grade level or 4 years of education above high school.
(b) **Assignment.**This is the full performance level for MSAs. At this level, the MSA performs a full range of duties. The MSA is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Assignments at this level include, but are not limited to: scheduling, canceling, re-scheduling patient's appointments and/or consults; entering no-show information; monitoring the electronic wait list; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; ensuring encounter forms are completed in order to obtain appropriate workload credit; verifying and updating demographics and insurance information; processing all emergency and non-emergency transfers to other VA facilities or private hospitals; performing basic eligibility, co-pays and preauthorization requirements for specific coverage (i.e., TRICARE, sharing agreements, etc.).
(c) **Demonstrated Knowledge, Skills, and Abilities.**Candidates must demonstrate the KSAs below:
1. Ability to operate computerized programs and databases in order to enter, modify and retrieve sensitive information/data into or from electronic medical records, scheduling systems and/or reports.
2. Knowledge of basic medical terminology.
3. Ability to make appointments in a clinical setting.
4. Ability to work independently in the accomplishment of a wide variety of duties, including setting priorities and coordinating work.
5. Ability to communicate effectively and professionally with employees at varying grade levels.
6. Ability to identify customer's concerns, perform the tasks required to resolve the issue accurately and timely, and follow-up as necessary to ensure a satisfactory resolution.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
**References:** VA Handbook 5005/53, Part II, Appendix G45. This can be found in the local Human Resources Office.
**Note:** Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
**Physical Requirements:** The work is primarily sedentary. However, there may be some walking, standing, bending, carrying and lifting items such as papers, books, boxes and files.
### Security Clearance
Public Trust - Background Investigation
## Additional Information
### What To Expect Next
After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. During our review, if your résumé and application package do not support your questionnaire answers, we will adjust your rating accordingly. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email (if provided); otherwise, applicants will receive a notification letter via the U.S. Postal Service. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.
You may check the status of your application at any time by logging into your USAJOBS account and clicking on “Application Status.” For a more detailed update of your status, click on “more information.” Information regarding applicant notification points can be found in the USAJobs Resource Center.
#### BENEFITS
VA offers a comprehensive benefits package. This link provides is an overview of the benefits currently offered: http://www.vacareers.va.gov/why-choose-va/benefits/index.asp.
**Receiving Service Credit for Earning Annual (Vacation) Leave:** Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employees credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave.
### Other Information
It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
This job opportunity announcement may be used to fill additional vacancies.
This position is in the Excepted Service and does not confer competitive status.
*Salary Range:* $32,925.00 to $42,802.00 / Per Year
*Series & Grade:* GS-0679-05/05
*Promotion Potential:* 5
*Supervisory Status:* No
*Who May Apply:* United States Citizens
*Control Number:* 444342200
*Job Announcement Number:* KO-16-RE-1749562BU