Job Location
Warwick, RI
Alternate Location
Hartford, CT
Boston, MA
New York, NY
Dayton, OH
Job Description
**WHY WORK FOR METLIFE?**
**If you want a career that has the reach to affect people everywhere, this is the place to be. At MetLife, we’re experts in providing products and services that allow our customers to enjoy life and build safety nets they can count on. We’re committed to extending the same unmatched support to every one of our associates, so they can thrive in every way. Here, you’ll work as an integral part of one of the most talented and diverse teams in the business. And no matter where your ambitions are found, you’ll be challenged and encouraged to achieve your greatest potential every day.**
**From mentoring with the best minds in the business, to tuition assistance for specific areas of interest, MetLife provides significant opportunities to ensure our employees keep advancing their expertise at every stage of their careers.**
**Job Summary:**
This position will be responsible for developing agent sales and business capabilities in order to drive agent productivity, retention, agency growth and business success for MetLife’s Retail Property and Casualty division.
The Agent Training and Development Leader (Leader) will partner in developing and delivering training programs to career agents in a defined region, while collaborating with peers countrywide to ensure there is a consistent, best-in-class approach to helping agents gain knowledge, skills, and competencies required for success.
The role will also assist in identifying and prioritizing development needs through partnership with sales managers, defining training scope, outcome objectives and requirements, and partnering with internal and external resources to implement effective sales development programs. Specifically, in partnership with the Regional Sales Managers, the Leader will help advance skills to ensure all agents can effectively prospect, overcome objections, and close sales using consultative selling techniques. This involves participation in and/or facilitation of the National Sales School for newly hired career agents. The Leader will become familiar with all products, sales processes, and systems used by the business, and may be required to conduct technical training as needed.
While significant focus will be on newly hired career agents, the Leader will conduct ongoing training for all skill levels and types of agents – both newly hired and tenured – using the most modern, blended adult learning methodologies and Enterprise resources. While regionally based, the Leader should be considered a resource for the entire career agent channel, including sales directors and managers.
**_Principal Responsibilities:_**
* Identifies development needs through collaboration and teamwork among all stakeholders.
* Acts as an active change agent within the region.
* Assists with the design and development of training curricula, tools, and processes to meet the training needs and build sales capability for career agents and leaders in various phases of their career.
* Facilitates training schools and programs and drives other performance support solutions based on business/stakeholder requirements
* Identifies, evaluates and leverages various program development and delivery methods to determine the right approach to achieve the learning objectives for career agents.
* Monitors and regularly assesses the quality and effectiveness of training/program delivery, and provides coaching and feedback to appropriate business partners to ensure consistent effective performance.
* Partners and aligns with the appropriate representatives from each business unit/ stakeholder (i.e., Global Learning & Development, HR, subject matter experts, etc.) and field leadership to clarify/confirm work instructions/scope for delivery of training programs.
* Has a clear understanding of how sales managers conduct training; identifies, obtains, and packages training to determine appropriateness for cross-region usage and distribution.
* Remains current on industry and market dynamics and determines impact and opportunity to infuse into training programs.
* Manages group dynamics and behaviors to ensure a learning environment that is inclusive and successfully applies adult learning characteristics across diverse backgrounds and experiences.
* Consults and collaborates with other peer Leaders, channel Directors, and Director of P&C; Sales to build and deliver the training and development strategy for the organization.
**_Dimensions:_**
* Facilitate exemplary learning experiences that raise agent productivity, increase agent retention, and impact agency growth.
* Increase production inside the provisionary period. Generate improvement in agent retention during the first two years of employment.
* Improve agent productivity in adverse markets by facilitating of advanced sales techniques.
* Raise expertise of sales professionals and team leaders at all levels, achieving established benchmarks.
* Able to travel up to 50% of time
* Location preferences: RI, CT, NY, NC, GA, IL, OH, WA
Job Requirements
**_Basic Required Qualifications:_**
* 5+ years’ professional sales experience, including significant success in training or experience in training on insurance products or other sales.
**_Preferred Qualifications:_**
* Bachelor’s degree
* Proficient in classroom and virtual training delivery
* Knowledge of adult learning methodology
* Excellent communication skills, rapport-building, and facilitation skills
* Ability to work independently and thrive in a fast-paced environment
* High problem solving skills and able to influence with impact to get work done
* Knowledge of property and casualty insurance products, processes, and systems preferred
* Technical expertise and proficiency in online learning resources a plus
* Life and Disability product knowledge
* P & C License or willing to obtain
MetLife Auto & Home is part of MetLife, Inc. (NYSE: MET), a leading global provider of insurance, annuities and employee benefit programs, serving 90 million customers in over 50 countries. For more than 140 years, families have counted on MetLife for a full range of financial products and services, and for high quality and trustworthy insurance products.
Business Category
Americas Region
Job Category
Training
Number of Openings
1
Referral Award Eligible?
Eligible
Equal Employment Opportunity
MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife’s policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.
How To Apply
Mobile Users: If viewing on a mobile device and would like to apply, please email job to yourself and complete application from a desktop/laptop.
Desktop/Laptop Users: For immediate consideration, click Apply Now button below. You will be directed to complete an on-line profile which takes 15 – 20 minutes to complete. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.
*Job Title:* Agent Training and Development Leader
*Job ID:* 88667
*Location:* Rhode Island
*Full/Part Time:* Full-Time
*Regular/Temporary:* Regular