Supervisory, Health System Specialist
Dayton, OH
Duties:
The primary purpose of the Ambulatory Care Operations Director-Group Practice Manager (ACOD-GPM) is to provide oversight and administrative management of all ambulatory care services in the VAMC and related Community Based Outpatient Clinics (CBOCs) as it relates to access to care as applicable. The ACOD-GPM is responsible for primary care, mental health, specialty care, ambulatory surgery and all other ambulatory clinics oversight and integration into an efficient Clinic Practice Management model. The ACOD-GPM is responsible for supporting high quality, accessible, cost effective health care services. The ACOD-GPM is also responsible for ensuring a high quality patient experience for the Veteran, by acting on feedback from the Veteran, his or her family and/or significant others, VAMC, employees, and expert clinical staff. In addition, the ACOD-GPM works with VAMC executive leadership to develop strategic plans for the facility as it relates to access of care. The ACOD-GPM measures assesses clinical business activities with an emphasis on improving clinical product line performance. Central to the ACOD-GPM's purpose of ensuring an exceptional Veteran patient experience is the development, standardization, implementation, and sustainment of key operational/business processes, including scheduling practices, to ensure efficient and effective management of the clinic. The ACOD-GPM will identify and implement improvements to optimize clinic management processes, access strategies, and "make-buy" decisions through an in-depth analysis of in-house and non-VA provided care. Other duties include but are not limited to the following:
* Provides access related consultative services to the VAMC, Veterans Integrated Service Network (VISN) and National leadership. Work with the National Program Office, in collaboration with VAMC Service Lines, to review and develop national guidance and policies that will facilitate standardized processes. Coordinates and align system performance measures and goals with system needs and specific requirements of national or VISN cooperative efforts;
* Review and evaluate local processes and procedures to determine areas of effectiveness, efficiency and improvement for proposal through GPM Community of Practice and the national Steering Committee at the national level;
* Review and evaluate system-wide training plans to optimize local use such as implementing a local clinic management system based on national requirements;
* Work with Veteran Experience Advocates at the local VAMC to evaluate patient and family concerns regarding the access to services needed;
* Oversee the evaluation of outpatient care patient feedback for access and quality measures at the VAMC;
* Serve as the supervisor for a unit engaged in clinic access and data analytics;
* Works with local personnel to integrate data analytics and measures with continuous process improvement utilizing LEAN, Six Sigma, and other improvement methodologies to meet and sustain ambulatory care goals and objectives;
* Collect and analyze trended data sets to assist in the allocation of resources;
* Identify causal interrelationships between the various aspects of ambulatory care and its impact on clinical operations in order to achieve and sustain quality, safe, efficient and effective ambulatory care;
* Present continuous improvement plans to leadership, noting resource implications of recommendations;
* Analyze and interpret complex data. Research and prepare comprehensive reports;
* Work with Logistics and Resource Management offices to oversee contracting services as they relate to clinic activities;
* Develop and maintain annual budget plan and staffing plans for outpatient care;
* Provide administrative management for ambulatory care clinical support services;
* Coordinate with the Veterans Experience, clinic management clinic, scheduling and analytic groups;
* Interface with national leadership to ensure local policies and procedures are consistent with national policy;
* Recommend national improvement strategies, policy and process changes to executive leadership at the VAMC, VISN and VACO levels as appropriate;
* Identify, define and prioritize customer service tools, process improvement and training opportunities that will support frontline employees in providing predictable, consistent and easy customer service experiences for Veterans, their caregivers and survivors;
* Develop both long-and-short-term policies and plans for the VAMC.
Work Schedule:Monday through Friday, 8:00 a.m. to 4:30 p.m.
Position Description Title/PD#:Supervisory, Health System Specialist (Group Practice Manager)/152050
* Summary
*
CURRENT VA AND FEDERAL EMPLOYEES PLEASE NOTE: Please submit a complete application package prior to the closing date, including latest SF-50 (please do not submit Award SF-50's)
The City of Dayton is located in the beautiful rolling hills of Southwestern Ohio and is within an hour of Cincinnati and Columbus. The Dayton metropolitan area has five universities, affordable real estate, excellent school systems, museums, theaters, seasonal recreational opportunities, and is the home of Wright Patterson Air Force Base, and the National Museum of the U.S. Air Force. For more information about the Dayton area: http://www.daytoncvb.com.
This position is located within a Veterans Health Administration (VHA) Medical Center (VAMC) at the Department of Veterans Affairs (VA), Dayton, Ohio.
As a VA professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities and leadership positions at your fingertips. Not only is it the largest, most technologically advanced integrated health care system in the Nation, but we also provide many other services to Veterans through the Benefits Administration and National Cemeteries. VA professionals feel good about their careers and their ability to balance work and home life. VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities. For more information on the Department of Veterans Affairs, go tohttp://www.vacareers.va.gov/
Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact on the last page of the JOA for information on how to apply under this appointment authority via the Selective Placement Coordinator.
For more information on the "Who may apply" eligibility requirements, please refer to theOHRM Status Candidates and Other Candidate Definitionsdocument.
* Qualifications & Evaluations
*
To qualify for this position, applicants must meet all requirements by the closing date of this announcement Thursday, February 18, 2016
Specialized Experience: Progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities, and provided knowledge of the following:
· Missions, organizations, programs, and requirements of health care delivery systems;
· Regulations and standards of various regulatory and credentialing groups; and
· Government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement.
Must have 1 year specialized experience equivalent to at least next lower grade level (GS-12). Examples of specialized experience would typically include, but are not limited to:
1. Ability to direct and assist medical center staff in administrative research, management analysis and development of reports pertaining to program plans, development operations and assessment of any planning phase of the medical center's activities;
2. Provide expert analysis and mastery of application of a wide range of qualitative and/or quantitative methods for the assessment and improvement of program effectiveness or the improvement of complex management processes and systems;
3. Ability to make decisions and plans for organizing and conducting studies that are complicated by conflicting program goals and objectives which may derive from changes in legislative or regulatory guidelines;
4. Ability to develop and maintain sound working relations with a wide variety of people, including headquarters, medical personnel, patients, visitors and community members;
5. Ability to prepare annual and cyclic budget documents as well as monitor execution making necessary adjustments as required.
A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
There is no educational substitution for the GS-13 level.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.
You will be rated on the following competencies based on your application for this position.
Competency 1 –Mastery of a wide range of qualitative/quantitative/analytical/evaluative methods;
Competency 2- Comprehensive knowledge of the range of national clinical administrative laws, policies, regulations and precedents;
Competency 3 -Expertise in a wide variety of computer data management packages and VA databases;
Competency 4 -Knowledge of agency program goals, objectives, the sequence and timing of key program events and milestones, and methods of evaluating same;Expertise in a wide variety of computer data management packages and VA databases;
Competency 5 -Ability to effectively supervise others by setting priorities, assigning work, evaluating work of subordinates and developing subordinates for increased responsibility and succession planning;Expertise in a wide variety of computer data management packages and VA databases;
Competency 6 -Skill to plan, organize and direct team, study work to accept and implement recommendations;Expertise in a wide variety of computer data management packages and VA databases;
Competency 7 -Broad knowledge of Federal Government policies, regulations, and trends in the areas of personnel, budgeting and management systems, as well as an understanding of the public and private sector trends in health care.
If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview.
Your résumé and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.
* Benefits & Other Info
* VA offers a comprehensive benefits package. This link provides an overview of the benefits currently offered:http://www.vacareers.va.gov/why-choose-va/benefits/index.asp.
VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.
* How to Apply
* All applicants are encouraged to apply online.
To apply for this position, you must complete theView Occupational Questionnaireand submit the documentation specified in the Required Documents section below.
The complete application package must be submitted by 11:59 PM (EST) on Thursday, February 18, 2016 to receive consideration.
1. To begin,click Apply Onlineto create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.
2.Click Submit My Answersto submit your application package.
NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
To verify your application is complete, log into your USAJOBS account,https://my.usajobs.gov/Account/Login, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.
To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
* More Info
* Dayton
* OH
* 2016-01-27T02:54:59.629509
* 427711700
* Permanent
*
Note:Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here:http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
* GS
*
* Vacancy Identification Number (VIN):1608881
OUR MISSION: To fulfill President Lincoln's promise – "To care for him who shall have borne the battle, and for his widow, and his orphan" – by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate care to Veterans?
* 110484
* 84989
* 1
* VATA
* Veterans Affairs, Veterans Health Administration
* None
*
The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan CTAP)provide eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation and be found well-qualified (have a final rating of 85 or more before any Veterans preference points) for this vacancy. Information about ICTAP and CTAP eligibility is onOPM's Career Transition Resources website.
Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.
Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.
It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
This job opportunity announcement may be used to fill additional vacancies.
* Per Year
* KO-16-PB-1608881
*
All applicants arerequiredto submit the following supporting document type(s):
·Resume
Applicants may also submit the following supporting document type(s),which may not be required for all applicants:
·Cover Letter
·DD-214
·Other Veterans Document
·SF-15
·SF-50
Please use thischecklistto ensure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.
Veterans' Preference:When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), or 10pt (CP/CPS, XPP, XP), or for Sole Survivor Preference (SSP), on the Occupational Questionnaire in the section(s) provided. A legible copy of your DD214(s) indicating character of service, disability certification, SF-15 (if claiming 10 pt. preference) or if you are currently serving on active duty and expected to be released or discharged within 120 days; documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), or dates of impending separation. Documentation is required for eligibility verification.
Faxing Applications or Supporting Documents: You are encouraged to apply online. Applying online will allow you to review and track the status of your application. If you are unable to apply online or unable to upload your supporting documents to your online application, follow the directions located at the following site:Fax Options. The Vacancy ID of the job opportunity announcement is 1608881.
NOTE: If you applied online and your application is complete, do not fax the paper application (1203-FX) as this will overwrite your prior online responses and may result in you being found ineligible.
* 1-Full-Time
* 0671-Health System Specialist
* Active
* https://ApplicationManager.gov/Login.aspx?VacancyID=1608881&CheckStatus=Y
* 15317-Permanent
* 2016-02-07T02:45:13.728056
* KO-16-PB-1608881
*
After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. During our review, if your résumé and application package do not support your questionnaire answers, we will adjust your rating accordingly. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email (if provided); otherwise, applicants will receive a notification letter via the U.S. Postal Service. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.
You may check the status of your application at any time by logging into your USAJOBS account and clicking on “Application Status. For a more detailed update of your status, click on “more information. Information regardingapplicant notification points can be found in the USAJobs Resource Center.
* Status Candidates (Merit Promotion and VEOA Eligibles)
ApplyPrint
More Job Detail:Pamela Britt
Phone:(937)268-6511x1860
Email:PAMELA.BRITT@VA.GOV
Series:0671-Health System Specialist
Start Date:1/29/2016
End Date:2/18/2016
Pay Grade Low:13
Pay Grade High:13
Status:Full Time
Minimum Pay:$84989
Maximum Pay:$110484
Job Pay Type:Per Year
Job Openings:1
Job Organization:Veterans Affairs, Veterans Health Administration
Job Position:KO-16-PB-1608881
Who May Apply:Status Candidates (Merit Promotion and VEOA Eligibles)
VA Mental Health Hiring InitiativeHelp our Veterans reclaim peace of mind.Psychiatry,skip linksPsychology,Social Work,Psychiatric Nursing,Licensed Professional Counselors,Marriage and Family Therapists,Homeless Program Office Careersand more mental health opportunities are available Nationwide.
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