Are you CONFIDENT, SELF-MOTIVATED, and RESULT-ORIENTED? Do you LOVE TO CONNECT with people and love the idea of making people feel better? If so, start a rewarding career with the industry leader - Join the Massage Envy Team!
Massage Envy Dayton has immediate openings for full-time and part-time Wellness Associate to help people feel their best. This is a retail sales position which combines our proven sales process with your customer service skills.
As a Wellness Associate at this Massage Envy, the essential responsibilities revolve around retail sales, membership sales, and providing excellent customer service. These include:
+ Meeting all performance targets for membership and retail sales.
+ Answering the phone promptly and professionally.
+ Matching guests with the appropriate therapists for their individual needs and booking appointments.
+ Checking members in and out for appointments.
+ Up selling by suggesting retail products (such as gift cards or retail) to extend the service experience
+ Following-up with Members and guests (membership adminstration and appointment confirmations)
+ Ensuring customer retention by personalizing the member and guest experience.
+ Assisting in maintaining the cleanliness of the facility.
+ Accepting constructive criticism in a positive manner and using it as a learning tool to improve.
+ Upholding the Massage Envy brand’s core values of optimism, gratitude, excellence, consistency and empathy.
+ Staying updated on retail products and promotions.
+ Working evenings and weekends.
A qualified candidates will be
+ Enthusiastic and knowledgeable about our products and services.
+ Strives to improve
+ A "can do" attitude
Education, Skills and Training:
+ Have a high school diploma or equivalent (GED).
+ Possess basic math and cash handling experience.
+ Have strong phone and computer skills.
+ Have previous customer service experience (preferred).
+ Be able to prioritize and perform multiple tasks.
+ Work cohesively with others in a fun and fast-paced environment.
+ Possess general knowledge of massage and esthetic services and modalities.
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*Massage Envy Franchising, LLC (“MEF”) is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.
Job ID: 2016-8791