### Veterans Affairs, Veterans Health Administration
#### 1 vacancy in the following location:
* Dayton, OH
##### Work Schedule is Part Time 20 hours - Permanent
Opened Thursday 7/28/2016 (0 day(s) ago)
** Closes Wednesday 8/17/2016 (20 day(s) away)
## Job Overview
### Summary
**This is an Internal Announcement that is open to current permanent VA Nationwide employees and permanent Federal employees of other Agencies. **
**If you are not a current VA/Federal employee of another agency, please apply to the**
**External Announcement: KO-16-GW-1762059-BU****.**
Vacancy Identification Number (VIN): 1761796
The city of Dayton is located in the beautiful rolling hills of Southwestern Ohio and is within an hour drive of Cincinnati and Columbus. The Dayton metropolitan area has five universities, affordable real estate, excellent school systems, museums, theaters, seasonal recreational opportunities, and is the home of Wright Patterson Air Force Base, and the National Museum of the U.S. Air Force. For more information about the Dayton area: http://www.daytoncvb.com/
**OUR MISSION**: To fulfill President Lincoln's promise – "To care for him who shall have borne the battle, and for his widow, and his orphan" – by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate care to Veterans?
As a VA professional, your opportunities are endless. Not only is it the largest, most technologically advanced integrated health care system in the Nation, but we also provide many other services to Veterans through the Benefits Administration and National Cemeteries. VA professionals feel good about their careers and their ability to balance work and home life. VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities. For more information on the Department of Veterans Affairs, go to http://www.vacareers.va.gov/
VA encourages persons with disabilities to apply. The health related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.**
### Duties
The incumbent in this position serves as the Medical Support Assistant for the Medical Nutrition Therapy (MNT)/Diabetes Self-Management Education (DSME) program within Nutrition and Food Services (N&FS;) at the Dayton VA Medical Center located in Dayton, Ohio. The incumbent must be knowledgeable of both the MNT and DSME Programs, understand its' relationship to the support and delivery of nutritional care and other services provided to VA customers. The primary responsibilities and duties are, but not limited to the following:
* Performs work related to N&FS; by supporting and maintaining activities of the DSME program. Additionally, serves as back-up (all functions) to the MNT Medical Support Assistant.
* Manages consults and uses established business rules to schedule appointments for Veterans in accordance with current VHA directives. Work includes data collection from a wide range of VA data bases, report generation, patient correspondence, and administrative note entry into the Computerized Patient Records System (CPRS).
* Tracks consult turn around times and clinic utilization. Incumbent complies with mandatory training requirements for the outpatient scheduling process
* Incumbent serves as key point of contact for Veterans, visitors and medical center staff via telephone and face to face encounters, requiring excellent communication skills in dealing with a wide variety of customers including impaired, geriatric and disabled patients; answers phones, returns calls to patients in response to inquiries; makes appointment reminder phone calls to Veterans and family. Incumbent assures timely appointment cancellations, both by clinic and patient are recorded in accordance with VA guidelines.
* Prepares correspondence in draft and/or final formats (i.e., letters, memos, reports etc.); maintains and prepares when appropriate internal and external report(s) schedule for DSME Program ensuring all suspense dates are met. Integrates several types of software to generate specific working documents and forms such as spreadsheet, database, word processing, desktop publishing graphics and other similar products; selects appropriate system, application, and format.
**Work Schedule: **Tour may vary Monday - Friday, with possibility of an evening Tour of Duty
**Functional Statement Title/#: **Advanced Medical Support Assistant/000000
**This is a Bargaining Unit Position**
### Travel Required
* Not Required
### Relocation Authorized
* No
## Job Requirements
### Key Requirements
* Must pass pre-employment examination
* Must be proficient in written and spoken English
* Designated and-or Random Drug Testing required
* Background and-or Security Investigation required
* Selective Service Registration is required for males born after 12/31/1959.
* Application VA Form 10-2850c is required to be considered
* Current Federal employees must submit latest copy of SF50
### Qualifications
**Basic Requirements:**
* **US Citizen**
* **Experience and Education**
(1) Experience. Six months experience of clerical, office, or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or
(2) Education. One year above high school; or
(3) Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.
* ** ****Certification**. None required.
* **English Language Proficiency.** MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j.
**Grade Determinations:**
**GS-6 Advanced MSA**
(a) **Experience.** One year of experience equivalent to the next lower grade level GS-05.
(b) **Assignment.** The Advanced MSA works collaboratively in an interdisciplinary coordinated care delivery model (i.e., patient aligned care team, or other specialty care setting where the patient aligned care team model is used such as oncology, HIV, SCI, Military Sexual Trauma, etc.). The Advanced MSA coordinates with the patient care team to review the clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary), ensure that the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments. They develop/maintain effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; facilitate/process secure messaging with the patient and team; notify patients of normal lab results; develop and manage a tracking system for follow up care such as consults, tests, etc.). Other assignments at this level include, but are not limited to: participating in team huddles and team meetings to manage and plan patient care; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs; may work with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record; monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work); managing electronic wait list to verify and validate accuracy and resolve issues; participating and providing input in problem solving on operational issues or procedures in team meetings, performing administrative follow up actions; participating in and independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of care; evaluating patient information and clinic schedule lists to determine whether patient is vested; educating providers about shared patients (those who receive their care at multiple VAs or those who have care in the community) and bringing to the attention of the provider. For all assignments above the full performance level, the higher level duties must consist of significant scope, administrative independence, complexity (difficulty) and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time.
(c) **Demonstrated Knowledge, Skills, and Abilities.** Candidates must demonstrate the KSAs below:
1. Ability to collaborate, communicate, set priorities, and organize the work in order to meet deadlines, ensuring compliance with established processes, policies, and regulations.
2. Ability to communicate tactfully and effectively, both orally and in writing, in order to meet program objectives. This may include preparing reports in various formats and presenting data to various organizational levels.
3. Advanced knowledge of the technical health care process as it relates to access to care.
4. Advanced knowledge of managing a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment.
5. Advanced knowledge of policies and procedures associated with operational activities that affect the patient flow, patient care, and the revenue process.
6. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
**References:** VA Handbook 5005/53, Part II, Appendix G45. This can be found in the local Human Resources Office.
**Note:** Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
**Physical Requirements:** The work is mostly sedentary. There will be some periods of walking, bending, lifting or carrying of work related items. Normal safety precautions and practices are required of working in a healthcare environment.
### Security Clearance
Public Trust - Background Investigation
## Additional Information
### What To Expect Next
After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. During our review, if your résumé and application package do not support your questionnaire answers, we will adjust your rating accordingly. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email (if provided); otherwise, applicants will receive a notification letter via the U.S. Postal Service. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.
You may check the status of your application at any time by logging into your USAJOBS account and clicking on “Application Status.” For a more detailed update of your status, click on “more information.” Information regarding applicant notification points can be found in the USAJobs Resource Center.
#### BENEFITS
VA offers a comprehensive benefits package. This link provides is an overview of the benefits currently offered: http://www.vacareers.va.gov/why-choose-va/benefits/index.asp.
### Other Information
It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
This job opportunity announcement may be used to fill additional vacancies.
This position is in the Excepted Service and does not confer competitive status.
*Salary Range:* $36,702.00 to $47,711.00 / Per Year
*Series & Grade:* GS-0679-06/06
*Promotion Potential:* 6
*Supervisory Status:* No
*Who May Apply:* OPEN TO CURRENT PERMANENT FEDERAL EMPLOYEES ONLY
*Control Number:* 445829500
*Job Announcement Number:* KO-16-GW-1761796-BU