Senior Systems Administrator


The Senior Systems Administrator is responsible for leading the technical relationship of one or more enterprise level Layered Tech clients. They will provide superior support to a subset of Layered Tech clients in a complex network and/or hosting solutions environment. The Senior Systems Administrator will review, approve and execute change requests to ensure successful change management. They will troubleshoot systems and network incidents to provide the maximum availability and optimal Mean Time To Repair. The Senior Systems Administrator will be responsible for ensuring a positive client relationship. They will ensure the Operations Center has all documentation necessary to understand and support their clients.

Job Responsibilities

Deliver superior enterprise level client service through professional, comprehensive, and timely communication for all Incidents and Requests for Change

Ensure timely response, escalation, and resolution to promote the rapid restoration of services for all incidents  Through review and approval, ensure methodical and successful execution of client change requests

Maintain network stability through advanced troubleshooting, timely resolution of client incidents, and proactive maintenance

Maintain and improve client loyalty and satisfaction scores

Partner with the Account and Sales team and aid in the regular Service Reviews. Work with the Account team to build a strong client relationship and grow revenue

Job Requirements

Identify, resolve, and/or escalate hosting issues according to procedural documentation and training

Excellent Creative problem-solving to identify the source of problems

Create or update documentation including network diagrams, procedures, and policies to ensure consistent support of client environments

Through client consultation, realize growth opportunities for production client environments.

Provide excellent guidance to adjacent support tiers to assist in resolution of complex network, system and security incidents

Provide and obtain timely updates to/from relevant parties (internal and external)

Execute Excellent Problem Management to reduce re-occurring incidents

Provide excellent consultative assistance to the Operations Center during off hours as needed

Review system and network configurations with Implementations to ensure successful implementation of services into production

Perform incident trend analysis to promote a stable solution within the environment.

Other duties as assigned

Critical Skills

Previous Operating Systems support experience in enterprise, IT or service provider environment

Experience diagnosing complex issues through packet capture analysis (Wireshark, tcpdump, snoop, Sniffer Pro)

Hands on experience including but not limited to:

Systems OS such as CentOS, Redhat, or Microsoft (Windows 2003/2008 Server, RHEL 4 and 5)

Hardware and firmware exposure in virtual and physical systems environments (VMware and AppLogic)

Server Load balancer configurations and support (F5, Cisco ACE, Foundry Server Iron etc.)

Common web server support (IIS, Apache, etc)

A commitment to delivering a superior client experience through direct interaction with clients during support and change management

Ability to quickly adapt to advancing technologies and procedural changes

Industry: IT Consulting/Services
Discipline: Networks & Systems
Experience: 8 - 10 Years
Compensation: $95K to $115K
Company: nexus IT group

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