Senior Systems Administrator
Summary
The Senior Systems Administrator is responsible for leading the technical relationship of one or more enterprise level Layered Tech clients. They will provide superior support to a subset of Layered Tech clients in a complex network and/or hosting solutions environment. The Senior Systems Administrator will review, approve and execute change requests to ensure successful change management. They will troubleshoot systems and network incidents to provide the maximum availability and optimal Mean Time To Repair. The Senior Systems Administrator will be responsible for ensuring a positive client relationship. They will ensure the Operations Center has all documentation necessary to understand and support their clients.
Job Responsibilities
Deliver superior enterprise level client service through professional, comprehensive, and timely communication for all Incidents and Requests for Change
Ensure timely response, escalation, and resolution to promote the rapid restoration of services for all incidents Through review and approval, ensure methodical and successful execution of client change requests
Maintain network stability through advanced troubleshooting, timely resolution of client incidents, and proactive maintenance
Maintain and improve client loyalty and satisfaction scores
Partner with the Account and Sales team and aid in the regular Service Reviews. Work with the Account team to build a strong client relationship and grow revenue
Job Requirements
Identify, resolve, and/or escalate hosting issues according to procedural documentation and training
Excellent Creative problem-solving to identify the source of problems
Create or update documentation including network diagrams, procedures, and policies to ensure consistent support of client environments
Through client consultation, realize growth opportunities for production client environments.
Provide excellent guidance to adjacent support tiers to assist in resolution of complex network, system and security incidents
Provide and obtain timely updates to/from relevant parties (internal and external)
Execute Excellent Problem Management to reduce re-occurring incidents
Provide excellent consultative assistance to the Operations Center during off hours as needed
Review system and network configurations with Implementations to ensure successful implementation of services into production
Perform incident trend analysis to promote a stable solution within the environment.
Other duties as assigned
Critical Skills
Previous Operating Systems support experience in enterprise, IT or service provider environment
Experience diagnosing complex issues through packet capture analysis (Wireshark, tcpdump, snoop, Sniffer Pro)
Hands on experience including but not limited to:
Systems OS such as CentOS, Redhat, or Microsoft (Windows 2003/2008 Server, RHEL 4 and 5)
Hardware and firmware exposure in virtual and physical systems environments (VMware and AppLogic)
Server Load balancer configurations and support (F5, Cisco ACE, Foundry Server Iron etc.)
Common web server support (IIS, Apache, etc)
A commitment to delivering a superior client experience through direct interaction with clients during support and change management
Ability to quickly adapt to advancing technologies and procedural changes
Industry: IT Consulting/Services
Discipline: Networks & Systems
Experience: 8 - 10 Years
Compensation: $95K to $115K
Company: nexus IT group