HSBC Recruitment for Associates (HSBC Recruitment)
About us: HSBC Global Resourcing Centres form a vital link to one of the world"s largest Banking and Financial Service Delivery Organizations. Leveraging technology and process expertise, Global Resourcing services customers from across many of HSBC"s business lines - making for a dynamic and challenging work environment. It operates out of 16 Group Service Centres across 5 Asian countries, which include India, China, Malaysia, Philippines and Sri Lanka, and has more than 33,000 dedicated professionals
Experience: 1-2 yrs (Jobs for 1 Year Experience)
Job Location : Maharashtra-Thane (west)
Job Description :
Maintaining a high Standard of Customer Service and Customer traffic Management at Branch
- By ensuring that customers visiting the branch for account opening/service queries/product information are met and greeted when they enter the branch and an understanding of their needs are obtained.
- By directing customers to the right person/counter of the branch based on needs expressed/identified.
- By managing the customer traffic on the branch floor effectively, to ensure that the waiting period for customers is reduced.
Improving service quality and productivity in the branch lobby.
- By following-up with pre-identified customers on their service experience and suggesting new initiatives which can be implemented to improve service quality.
- By following-up to ensure progress on the sales activity post customer hours.
- By migrating routine customer transactions to alternate delivery channels through ongoing customer education.
- Ensure the maintenance of the hygiene of the Dept.
Exploring cross-sell and lead generation opportunities
- By identifying possible cross sell opportunities on the bank floor with ‘walk-in’ customers and generating leads that can be converted by branch staff.
- By talking to waiting customers about products available which they could consider.
Branch operations
- To effectively complete all operational responsibilities in line with internal & external guidelines post customer hours.
Qualifications
SKILLS / EXPERIENCE REQUIRED
- Graduate with 1 to 2 years of experience
- Good customer service skills
- Good Communication skills
- Has exceptional and updated knowledge of Banking products, systems and processes.
- Is well organized and depicts professional image.
- Is an excellent team player.
- Displays extra-ordinary Business focus and customer orientation and provides exemplary service.
- Is self-motivated and has the drive to overachieve on goals and targets set out.
How to Apply:
Apply Here