CX Journey. Employee experience, customer service, voice of the customer, and leadership.
CX Journey. Employee experience, customer service, voice of the customer, and leadership.
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In today’s competitive marketplace, consumers have an increasing amount of choices- and they aren’t afraid to try them. There always seems to be a new product, service, or experience within reach of a brand’s current customer. And as we all know, replacing...
If you think you can do a thing or think you can’t do a thing, you’re right. Henry Ford A genuine leader is not a searcher for consensus but a molder of consensus. Martin Luther King, Jr. It is better to lead from behind and to put...
By Hasnain Zaheer Personal online marketing Connectivity is the 21st century electricity, data centres are the new rail tracks, and targeted advertising platforms such as Google AdWords are the new engines that pull our intentions, needs and wants...
HR SYSTEM Staffing System The most valuable tool for workforce management is a well-constructed HR staffing system that meets the needs of your company and its workforce. An effective HR staffing system consists of much more than technology; the human...
Another weekend, another Tweet-Parade! A collection of the best design-related articles and tutorials of last week’s blogosphere, a hand-picked weekly roundup. It’s all about webdesign, graphic design, SEO, tutorials, social media and more...
SOCRATES is an international, refereed (peer-reviewed) and indexed scholarly hybrid open-access journal in Public Administration a...
MiniWrites – A hub for your creative projects!
A hub for your creative projects!
Customer Experience Lifecycle | CX Journey™
customer experience lifecycle, i.e., from the customer’s point of view.) In this post, I’ll describe the various stages in the lifecycle. The image below depicts the lifecycle, minus the start and e...
Are You Flying by the Seat of Your #CX Pants? | CX Journey™
Image courtesy of Pixabay Do you have a governance structure in place for your customer experience efforts? A solid foundation for any customer experience management effort must include a governance ...
A blog about customer experience, employee experience, customer service, voice of the customer, and leadership.
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