Contact HRS (hotel reservation): Find below customer service details of HRS. Besides contact details, the page also offers an overview of the hotel booking agency and its services. Reach the HRS customer service below for queries, complaints or feedback.
HRS Head Office
50676 Cologne,
Blaubach 32
Germany
HRS Customer Service
Phone: +49 221 2077 600
Email: office@hrs.de
International Support
Australia: 1800 857381
Canada: +1 866 5247952
France: 01 41 34 48 70
Hong Kong: +852 30714784
India: 0800 4401556
Italy: +39 02 91483084
Russia: 8 800 555 7887
Singapore: +65 66221239
South Africa: 0800 981413
UK: +44 800 328 4328
USA: +1 866 8399731
____
About HRS
HRS is a hotel booking company that was founded by Robert Ragge in the year 1972. The German company boasts of a strong network of over 250,000 hotels in 190 countries. Reservations on the website can be made in 32 languages. The website is visited by around 80 million users each year, both individual and business travellers. Guest reviews alone on the website have crossed 5 million. Part of the HRS Group, the company employs 1,300 people worldwide. Consumer organisation Stiftung Warentest named HRS the best portal for hotel bookings (2015). HRS also won the German Fairness Price 2015 for the second year in a row.
Hotels on HRS platform can be reserved and paid using Visa, MasterCard, American Express, Discover and JCB cards. You can narrow your search results using price, rating or room and hotel facilities such as parking, restaurant, WiFi, swimming pool and gym. The types of hotels found include apartment, suites, business hotel, family and holiday hotels. Theme hotels are also found on the website. They include resort, golf, luxury, spa, ski, castle and beach. Look the Deals & Offers section to enjoy some great bargains.
Each property listed on the website has tariff details, photos, reviews and important information pertaining the location and surrounding. Encouraging guests to book a hotel without price concerns, HRS offers a money-back promise if guests can find a cheaper deal. HRS promises to refund the difference amount. All you need to do is send an email within 24 hours with the screenshots and web address of the offer. Changes to an existing booking can be made by accessing your account online.
For corporate customers, HRS has a range of tools and services that offer best deals on properties. Currently, the company boasts of over 40,000 corporate customers enjoying major discounts and deals. Corporates can save up to 30% on hotel expenditures. For more information or queries on new booking, payment, refund/cancellation, discount, or others, reach the HRS customer service via phone or email.