GENERAL DUTIES
This class of position encompasses technical work of varying degrees of difficulty in the operation, maintenance and repair of audio-visual, video, and related equipment in a shop, studio or in the field. The following are typical assignments within this class of position; all personnel perform related work.
ASSIGNMENT LEVEL I - Under supervision, performs work of ordinary difficulty, as follows:
* Sets up, operates, does routine preventive maintenance and makes minor repairs on all types of projection equipment, portable public address systems, audio tape recorders, AM/FM radios, photographic cameras and related equipment.
* Operates and maintains video tape production equipment.
* Operates video and audio tape duplication equipment.
* Prepares equipment requisitions; maintains inventory and repair records.
* Operates and maintains 16mm film repair systems.
* Transports equipment for on-site use or shop repair; operates motor vehicle, as necessary.
* In the Board of Education, assists in the training of students and/or instructors in the operation and minor routine maintenance of audio-visual, video production and related electronic equipment.
ASSIGNMENT LEVEL II - Under general supervision performs work of greater difficulty, as follows:
* Makes minor repairs to video tape recorders, video cameras, video receiver/monitors and related television production components.
* Makes complete repairs on all types of projection equipment, portable public address systems, audio tape recorders, AM/FM radios, and related equipment.
* Trains students, instructors and other personnel in the operations, general maintenance and minor repair of audio-visual and related electronic equipment.
* Operates and maintains video and audio tape duplication equipment.
* Sets-up and operates all types of audio-visual, video production and related equipment.
* Assists in evaluating the performance of new equipment and facilities; prepares reports on evaluation findings.
* Requisition supplies and equipment, solicits bids from outside parts vendors.
* May supervise the work of Assistant Media Services Technicians, and subordinates Media Services Technicians.
ASSIGNMENT LEVEL III - Under general supervision, routinely performs complex and difficult work as follows:
* Makes complete repairs on all types of audio-visual, video production and related electronic equipment including audio and video duplication systems.
* Installs and performs initial system checkout on color video production equipment.
* Interprets system schematic wiring diagrams.
* Assists school and offices with technical problems.
* Evaluates the performance of new equipment and facilities; prepares reports on the result of evaluations.
* Supervises all phases of equipment and supplies purchasing, from preparation of initial requisitions to vendor liaison for expeditions delivery and payment.
* May supervise or operate a single facility of a technical service (e.g., repair shop, tape duplication office, field repair center), supervises the personnel in such facility.
* In the Board of Education, may serve as Technical Administrative Assistant to Center Director, District Superintendent or their designees.
* Participate in designing new facilities and specialized devices.
* Trains students and/or instructors in the operation and general repair of audio-visual, video production and related electronic equipment.
CONTRACT TITLE
Media Services Technician
FLSA
Non-exempt
CAMPUS SPECIFIC INFORMATION
Reporting to the Manager of User Services, the Media Services Technician at the CUNY Law School provides support for audiovisual technologies in classrooms, conference rooms and public spaces.
Daily setup of audio and/or video equipment for classes and events.
Inspect, test, maintain, evaluate and resolve issues related to audiovisual equipment used in instructional sessions, meetings, conferences and public events.
Installation and servicing of audio/visual equipment including; screens, TV monitors, audio/sound systems, audio/video conference systems and control consoles.
Operate Mac OS X and MS Windows-based systems.
Resolve minor issues immediately; coordinate resolution of major issues with audiovisual management.
Work directly with users to determine their support needs and resolve any issues proactively.
Establish and maintain effective working relationships with other departments and student organization representatives.
May supervise staff.
Perform other related duties as assigned.
This position may require periodic rotating shifts involving evenings/nights, Saturdays, Sundays, and holiday work.
MINIMUM QUALIFICATIONS
1. High school graduation or its equivalent and three years of full-time experience acquired within the last ten years, in the repair, maintenance and routine operation of various projectors (including slide, filmstrip, opaque, over-head and sound motion picture), and other equivalent electronic equipment (including portable public address systems, tape recorders, photographs, AM/FM radios); OR
2. Graduation from a recognized vocational or technical high school for radio and television mechanics or related trades and two years of full-time experience, acquired within the last ten years, as described in 1 above; OR
3. Education and/or experience equivalent to 1 and 2 above. Two years certified experience as a member of a high school audio-visual squad, or one year work-study experience in an approved Board of Education program which includes work with audio-visual or related electronic equipment may be substituted for six months experience described in 1 or 2 above.
Note: A Motor Vehicle Driver's License valid in the State of New York may be required for certain assignments.
OTHER QUALIFICATIONS
Minimum of three years of real-world working experience with a wide range of technology as an audiovisual/teleconferencing support technician, dealing with high-level clientele within either a demanding corporate-level or college setting.
Certified Technology Specialist (CTS) preferred.
Minimum of three years of experience with Mac OS X and Microsoft Windows is essential, particularly as related to Apple QuickTime Pro, Windows Media Player and VLC Player Technology.
Basic knowledge of Voice Over IP and Computer-Assisted Remote Transcription (CART) concepts and equipment, especially Barix IP audio encoding systems.
Minimum of three years of control system use and troubleshooting skills, preferably experience with AMX, Crestron and Extron controls and video/audio switchers.
Basic understanding and working knowledge of Biamp Systems including familiarity with AudiaFlex, Nexia, Vocia, NetLinx and AEC.
Strong familiarity with Vaddio cameras and camera tracking systems.
Experience with streaming media/digital media technologies, including MPEG standards, compression technologies, and display resolutions.
Basic understanding of digital audio/video signal routing and distribution.
Basic understanding of Video Editing and Content distribution, as well as Digital Rights Management; content security and analog and digital audio visual distribution technologies equipment, audiovisual, and video streaming and recording.
Orientation to details and strong communication skills necessary to provide support to a wide range of users.
Proven ability to deliver extraordinary customer service.
COMPENSATION
New Hire - $45,094*
Incumbent - $50,958
*This amount reflects a 13% salary suppression in effect for the first 24 months of employment only.
BENEFITS
CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and Tax-Deferred Savings Plans. Part-time employees must meet a weekly or semester work hour criteria to be eligible for health benefits. Health benefits are also extended to retirees who meet the eligibility criteria.
HOW TO APPLY
To apply, go to www.cuny.edu, access the employment page, log in or create a new user account, and search for this vacancy using the Job ID or Title. Select "Apply Now" and provide the requested information.
CLOSING DATE
Open until filled, with review of resumes to begin October 20, 2015.
JOB SEARCH CATEGORY
CUNY Job Posting: Information Technology/Technical
EQUAL EMPLOYMENT OPPORTUNITY
We are committed to enhancing our diverse academic community by actively encouraging people with disabilities, minorities, veterans, and women to apply. We take pride in our pluralistic community and continue to seek excellence through diversity and inclusion. EO/AA Employer.
*Job Title:* Media Services Technician - Level 3 (Provisional)
*Job ID:* 13533
*Location:* CUNY School of Law
*Full/Part Time:* Full-Time
*Regular/Temporary:* Regular