GENERAL DUTIES
I.T. Senior Associates perform highly complex professional work in technology-related disciplines. While areas of specialization vary, typically I.T. Senior Associates perform a range of work in development/programming, communications, technical support, or similar functions depending on the needs of the Information Technology area to which they report. Work tasks include diagnosing, evaluating, overseeing and resolving highly complex projects. They have wide latitude for independent initiative and judgment and may serve in lead roles on complex programs or projects, and/or serve as a direct supervisor of a unit or group.
I.T. Senior Associates should demonstrate mastery of one or more technology-related disciplines, decision-making ability in situations related to those disciplines, and be able to serve as a resource in these areas. They may contribute to decisions on I.T. policies and technical standards.
This job is in CUNY's Classified Civil Service. The full specification is available on our web site at http://www.cuny.edu/about/administration/offices/ohrm/hros/classification/ccsjobs.html
CONTRACT TITLE
IT Senior Associate
FLSA
Exempt
CAMPUS SPECIFIC INFORMATION
The Office of Computing and Information Services (CIS) at the City University of New York (CUNY) provides centralized support for the 24 colleges' information technology (IT) and telecommunication needs. CIS' strategic services include: supporting enterprise IT and applications; developing new technologies that advance University's core mission; building, upgrading and maintaining the University's network; operating the University's Data Center and central help desk; developing a University IT Disaster Recovery and Business Continuity plan; and leading the CUNYfirst Enterprise Resource Planning Project (ERP), which integrates 25 university systems, merging student administration, financial management, and human resources into one amalgamated enterprise system.
Within CIS, the Application Services unit provides strategic and operational leadership with respect to the design, development, support, and maintenance of business applications. The unit works closely with senior leaders to ensure a strong alignment between application solutions/services and CUNY business needs.
Reporting to the Academic Applications Support Manager, the primary responsibilities of the Blackboard Administrator will be to provide University oversight of Blackboard, CUNY’s Learning Management System (LMS), deliver ongoing user support such as troubleshooting complex user problems, and interact with Blackboard Domain Managers at all 24 CUNY Colleges and related vendors to devise issue resolution.
Key responsibilities include, but are not limited to:
* Performs Blackboard maintenance and optimization such as resolution of access problems, and archiving and restoration of course sites.
* Interfaces with college Blackboard Administrators, and campus and central Service Desks to document, investigate and resolve application issues.
* Interfaces with support personnel from Blackboard, and other vendors to document, investigate and resolve application issues.
* Prepares and executes test plans to ensure that Blackboard's functionality is not compromised by the introduction of upgrades or new components.
* Monitors the batch interfaces between Blackboard and other applications, and supports licensed third-party software applications embedded within Blackboard.
* Collaborates with internal technical teams to conduct Disaster Recovery and Business Continuity planning to ensure quality assurance of Blackboard application.
* Prepares and analyzes data for system efficiency such as Blackboard usage at each campus and activity logs.
* Serves as a technical resource in all aspects of systems, networks, and communications related to Blackboard LMS and other integrated third-party tools.
* Performs related duties as assigned.
Job duties require schedule flexibility and willingness to work evenings or weekends as required for systems-related tasks.
MINIMUM QUALIFICATIONS
1. High School Diploma, G.E.D., or equivalent
2. An equivalent of ten years of experience post-high school that can be met by one of the following: ten years of full-time work experience in a computer or technology related position; an Associate's degree plus eight years of full-time work experience in a computer or technology-related position; or a Bachelor's degree from an accredited institution plus six years of full-time work experience in a computer or technology-related position
3. Demonstrated English Language proficiency
4. A Motor Vehicle Driver's license, valid in New York State, may be required for some, but not all positions.
This title has three levels. In addition to the minimum qualifications above, To qualify for Levels 2 and 3, additional qualifications, such as education, experience, or certification relevant to the area of specialization are required.
OTHER QUALIFICATIONS
Preferred qualifications include:
* Five (5) years’ experience with Blackboard or other Learning Management Systems.
* Blackboard Learn and Community Engagement experience preferred.
* Knowledge of Linux shell scripting, XML, HTML, Javascript and SQL.
* Experience with Blackboard Content Management Software (CMS).
* Familiarity with multi-computer application software platforms such as UNIX/LINUX, Windows and Oracle.
* Familiarity with Microsoft Office Suite.
* Strong written, verbal and interpersonal communication skills.
* Ability to establish and maintain strong working relationships with administrators and constituents at all CUNY colleges, and the Central Office.
* Strong organizational skills to establish plans, manage a varied workload with multiple priorities, and to follow-up and complete work by time-sensitive prescribed deadlines.
COMPENSATION
Level 1: $76,389
Level 2: $83,333
Level 3: $91,668
BENEFITS
CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and Tax-Deferred Savings Plans. Part-time employees must meet a weekly or semester work hour criteria to be eligible for health benefits. Health benefits are also extended to retirees who meet the eligibility criteria.
HOW TO APPLY
For full consideration, submit a cover letter and résumé online via CUNY's web-based job system, addressing how your experience and credentials fulfill the responsibilities and qualifications outlined.
The direct link to the job opening from external sources is:
https://home.cunyfirst.cuny.edu/psp/cnyepprd/GUEST/HRMS/c/HRS_HRAM.HRS_CE.GBL?
Page=HRS_CE_JOB_DTL&Action;=A&JobOpeningId;=15406&SiteId;=1&PostingSeq;=1
CLOSING DATE
Open until filled with review of resumes to begin on August 31, 2016.
JOB SEARCH CATEGORY
CUNY Job Posting: Information Technology/Technical
EQUAL EMPLOYMENT OPPORTUNITY
CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.
*Location:* Central Office
*Job Title:* IT Senior Associate, Level 1-3 (Provisional) - Blackboard Administration
*Job ID:* 15406
*Full/Part Time:* Full-Time
*Regular/Temporary:* Regular