GENERAL DUTIES
I.T. Assistants perform entry-level professional work in technology-related disciplines. While areas of specialization vary, typically I.T. Assistants work in areas such as development/programming, communications, technical support, or similar based on the needs of the Information Technology area to which they report. Work tasks include resolving minor technology problems, monitoring activities, and maintaining documentation. They have latitude for independent initiative and judgment, under supervision.
This job is in CUNY's Classified Civil Service. The full specification is available on our web site at http://www.cuny.edu/about/administration/offices/ohrm/hros/classification/ccsjobs.html
CONTRACT TITLE
IT Assistant
FLSA
Non-exempt
CAMPUS SPECIFIC INFORMATION
Reporting to Help Desk Support Manager, the Help Desk Technician, will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT help desk. The Help Desk Technician will work on the administration and internal support of PCs, printers, servers, and related equipment. Tasks include end user support, license tracking, and performing PC maintenance, upgrades and configurations.
Other duties will entail the following:
* Provide help desk support and resolve problems to the end user's satisfaction
* Monitor and respond quickly and effectively to requests received through the IT help desk
* Monitor Service Desk for tickets assigned to the queue and process first-in first-out, based on priority
* Modify configurations, utilities, software default settings, etc.
* Utilize and maintain the help desk tracking software
* Document internal procedures and prepares reports
* Assist with on-boarding of new users
* Install, test and configure new workstations, peripheral equipment and software
* Maintain inventory of all equipment, software and software licenses
* Report issues to the Service Desk for escalation
* Manage PC setup and deployment for new employees using standard hardware, images and software
* Perform timely maintenance and repairs on workstation hardware.
LaGuardia Community College, located in Long Island City, Queens, educates more than 50,000 New Yorkers annually through degree, certificate, and continuing education programs. Our guiding principle "Dare To Do More" reflects our belief in the transformative power of education—not just for individuals, but for our community and our country—creating pathways for achievement and safeguarding the middle class. LaGuardia is a national voice on behalf of community colleges, where half of all US college students study. Part of the City University of New York (CUNY), the College reflects the legacy of our namesake, Fiorello H. LaGuardia, the former NYC mayor beloved for his championing the underserved. Since our doors opened in 1971, our programs regularly become national models for pushing boundaries to give people of all backgrounds access to a high quality, affordable college education. We invite you to join us in imagining what our students, our community and our country can become. Visit www.LaGuardia.edu to learn more.
MINIMUM QUALIFICATIONS
1. High School Diploma, G.E.D., or equivalent
2. A minimum of six months of full-time experience in a computer or technology-related position. Experience that is more than 20 hours per week and less than 35 hours per week may be counted at 50% of the requirement (i.e., two months of part time experience equal to one month full time experience)
3. Additional experience and/or education that can be met by ONE of the following: An additional three years and six months of full-time work experience in a computer or technology-related position; an Associate's degree plus 18 months of full-time work experience in a computer or technology-related position; or a Bachelor's degree from an accredited institution
4. Demonstrated English Language proficiency
5. A Motor Vehicle Driver's license, valid in New York State, may be required for some, but not all positions.
This title has three levels. To qualify for Levels 2 and 3, additional qualifications, such as education, experience, or certification relevant to the area of specialization are required.
COMPENSATION
New Hire Salary: $41,175*
Incumbent Salary: $46,528
*This amount reflects a 13% salary suppression in effect for the first 24 months of employment only.
BENEFITS
CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and Tax-Deferred Savings Plans. Part-time employees must meet a weekly or semester work hour criteria to be eligible for health benefits. Health benefits are also extended to retirees who meet the eligibility criteria.
HOW TO APPLY
To apply please click "Apply Now" below. Once you have registered or logged in with your user name and password, upload your cover letter, resume, and the names and contact information of three professional references as one document.
CLOSING DATE
08/12/2016
JOB SEARCH CATEGORY
CUNY Job Posting: Information Technology/Technical
EQUAL EMPLOYMENT OPPORTUNITY
CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.
*Location:* LaGuardia Community College
*Job Title:* IT Assistant, Level 1 (Provisional) - Help Desk
*Job ID:* 14949
*Full/Part Time:* Full-Time
*Regular/Temporary:* Regular