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A CRM implementation is more of a cultural change than a technological change. That’s because adopting a new system requires changing habits, and changing habits is hard. It’s hard for those who want to change, let alone those who do not. Most people...

As a small distributor, your customers are the heart and soul of your company. Maintaining positive relationships with patrons, following up on leads at the opportune moment and providing a personalized experience during phone calls and meetings are...

Wading into the waters of buying CRM? If yes, by all likelihood you will require a fail-safe plan to evade the tones of buzzwords about to come your way. Confused? Read further – There has always been a hell and a heaven difference between consumer...

Mike Ridenour, Sales Director for Dominion Dealer Solutions, will be a guest speaker at the Ziegler Superconference in Dallas, TX on May 13-15. Mike will be presenting: Maximizing CRM Results Getting optimum results and efficiency with your CRM Adopting...

There are various customer relationship management problems that businesses are faced with time after time. Proper management of customer interactions is a major challenge for modern companies, especially with the high competition that is now witnessed...