This position is responsible for the management of the warranty process of the United Machinery Solutions Company (“the Company”) in Saudi Arabia ensuring warranty repairs are carried out to the highest standards of customer service and satisfaction. This position ensures efficient processing of warranty claims and controls the warranty system in order to avoid the risk of loss to the company.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
Claim Processing & Management
• Obtain, validate and query as necessary, all claim information available from job cards, vehicle history, technician notes and other sources as appropriate.
• Record and process claims using manufacturer and concessionaire systems and procedures, using their references and control data to transmit all such claims for payment.
• Query and discuss as necessary with the Aftersales Manager any claims that are dubious in nature or of concern as to the likelihood of rejection.
• Receive and reconcile payment summaries from concessionaires and record all under/overpayments, making enquiries and investigations as appropriate and recommending sums for write off.
• Correct and resubmit rejected claims where it is felt that the claim is valid. Reporting on claims rejected for which a resubmission is not possible.
• Proactively investigate overdue claims and discuss issues raised with manufacturer/concessionaire representatives and fellow staff as appropriate.
• Inspect parts returned under warranty and maintain a record of such inspections.
• Control all filing and archiving of claim paperwork to ensure a clear audit trail which can be clearly followed and proven to any manufacturer’s/concessionaire’s warranty auditor.
• Manages/monitors aftersales section, budget setting & planning to meet management given targets.
• Proposal for the warranty claim department organizational structure.
• The Company’s contacts and relationships with Original Equipment Manufacturers (“OEM’s) that improve the Company’s ability to file claims efficiently and recover settlement amounts;
• Record, check and process all claim information in line with manufacturer conditions.
• Process and reconcile claim settlement paperwork received from manufacturers and concessionaires.
• Investigate and query unsettled and short paid claims and assess their causes.
• Record, supervise and control the systems for parts returns and inspections.
• Control the system for the receipt and recharging of specialist repairs.
• Review machine and warranty reserve amounts for compliance accounting guidelines;
• Identify machines to self-insure.
• Develop and monitor reports for reimbursement rates, service letters, claim and vendor activity as well as expense management;
• Manages daily operations of warranty department including work load, WIP, OEM compliance and other warranty issues or concerns;
• Ensure the reconciliation of all warranty receivables with payments within the appropriate weekly accounting schedule and that the appropriate posting of all credits and charge backs is performed;
• Ensure warranty staff are kept abreast of all warranty policy and product changes and the dissemination of such information with the branch network;
• Help ensure that warranty return parts are stored in a safe and secure manner and no present danger to staff and manufacturer/concessionaire warranty audit staff.
Administration
• Help ensure efficient progress of warranty jobs through the workshop.
• Circulate new and up-to-date warranty information and literature for new vehicles and repair procedures.
• Liaise with manufacturer’s/concessionaire’s representatives to ensure that explanations are given for work undertaken where appropriate. Assist the manufacturer’s/concessionaire’s warranty auditors in reviewing the dealership’s records.
• Develop and monitor reports for reimbursement rates, service letters, claim and vendor activity as well as expense management;
Job Details
Date Posted:
2013-11-18
Job Location:
Saudi Arabia
Job Role:
Management
Company Industry:
Transportation; Automotive
Preferred Candidate
Career Level:
Management
Gender:
Male
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