• Traffic agents are the first to be met by the passenger at departure and by their courtesy, efficiency; thoughtfulness and ready assistance.
• Check-in duties:
• Ensures adequate passenger services.
• Must be aware of company traffic procedures
• Responsible for the counter preparation and ensures the availability of the following:-
Check-in signs per destination and class.
Adequate quantity of types of baggage tags.
Name labels and stickers.
Boarding cards (different types).
Immigration departure cards.
• Reviews the PNL and checks with the Ramp Supervisor (TRC Supervisor) about passengers who need special treatment.
• To be available at check-in counter three hours prior to estimate time of departure.
• Examines passenger’s identification, itinerary and destination.
• To make sure that the passenger had confirmed reservation And reference to PNL / PNR (DCS) to his final destination.
• To ensure that passenger has genuine travel documents that entitle him/her to travel through a transit station and/or to his/her final destination.
• For the safety of aircraft, correct and accurate baggage weight should be inserted in system
• Accepts passengers baggage and issues correct baggage tag as per destination and registers weight on appropriate flight coupon as per free baggage allowance regulations for classes, piece or weight concept.
• Ensures that each passenger is allowed to carry only one piece of hand baggage.
• Charges for any excess baggage that exceeds the maximum allowance and ensure label it as HEAVY
• Inserts correct passenger name exactly as mentioned on his/her ticket.
• Issues relevant boarding card observing seating of families together, groups, infants according to extra oxygen masks, emergency exit.
• Gives the passenger the immigration cards and directs him/her to the immigration desk.
• Advises passenger of the departure time, boarding time and gate direction.
• Ensures closing time of flight as per customer airlines procedures.
• Gate duties:
• Announces the flight arrival, departure, boarding and delays according to the procedures,
• Assists in handling passengers that require special services whenever necessary.
• Opens the gate at the specified time and ensures that the security officers are available.
• Checks the boarding cards and tickets for the passengers after the security check within the gate and collects bulky hand baggage against the limited release tag.
• Starts boarding at the specified time and ensures that the immigration officer is available before boarding the flight.
• Announces within the gate for boarding the flight and board passengers according to the standard Gate procedure
• Escort the unaccompanied minor(s) from departure hall to aircraft until he/she is under custody of CDC (chief de cabin).
• Escort passengers to/from the coffee shop/restaurant in case of delay flights.
• Fulfills the requirements of company/airline regulations
• Establishes good relations with airport authorities for the benefit of smooth flow of passengers
• Customer Services Duties:
• Initial announcement to inform passengers new schedule time and delay reason
• Passengers should always be attended during delay time.
• Meals and refreshments served according to delay time.
• Ensures airport notice board display revised time of departure.
• Determines customers requiring special attention as medical cases, unaccompanied minors in admissible and deportees elderly customers and pregnant ladies…etc.).
Job Details
Date Posted:
2014-04-16
Job Location:
Cairo, Egypt
Job Role:
Customer Service
Company Industry:
Airlines/Aviation
Monthly Salary:
US $500
Joining Date:
2014-06-01
Preferred Candidate
Career Level:
Entry Level
Nationality:
Egypt
Degree:
Bachelor's degree / higher diploma
Apply Now -
Jobs in Egypt
- Customer Service Jobs in Egypt -
Search All Jobs