Department:
Al-Futtaim Honda, part of the Automotive Division of Al-Futtaim Group, is the sole distributor for Honda vehicles, motorcycles, marine engines, power products and parts. Recognized as one of the largest independent Honda distribution companies in the world,
Al-Futtaim Honda is supported by a network of 10 modern showrooms and 11 aftersales facilities located across the UAE. The flagship Honda Dubai Festival City showroom was officially confirmed by Honda as the largest Honda showroom in the world. The distributorship was previously associated with the local name of Trading Enterprises. While the Trading Enterprises name still remains the legal entity name, the Honda distributorship/dealership is now associated with the Al-Futtaim name in the UAE. Hence Al-Futtaim Honda. Recently Al Futtaim Honda launched its own Honda Approved Pre-Owned Cars at Dubai Festival City branch.
Person:
This is an exciting opportunity for experienced Service Advisors to work for one of our Honda team in Dubai, Abu Dhabi & Sharjah.
Service Advisors are the first contact in the Workshop for a customer and provides a window to the workshop. Job holder should be an image builder for the Service Department and present a picture of faith and confidence.
In this role you will have following responsibilities:
* Receive Customer Vehicles for Service and Repair Jobs and raise repair orders on Dealer Management Systems (DMS).
* Technically competent to understand the customer needs and requirements and accordingly raise Service Orders.
* Able to provide detailed explanation on jobs to be carried out on vehicle.
* Provide detailed explanation and technical justification for additional repairs with cost Estimate and obtain approval from customers.
* Ability to advise customers on the required vital jobs..
* Should have flair for Selling Value added Services, Service Contracts and accessories.
* Able to make every effort to resolve Customer Complaints and ensure customer has positive ownership experience.
* Regularly follow up with Workshop controller and technicians on his vehicles and update Customers regularly on the job progress and ensure delivery of the vehicle at the promised time.
* Raise Warranty approvals
* Raise special orders for parts not available and follow up and keep customer informed.
* Prepare Invoices on DMS and arrange for Active delivery of vehicles.
* Follow up payments of credit customers and ensure collection within stipulated time.
* Regularly monitor orders raised by him and ensure timely billing.
* Conduct post service follow up to ensure customer satisfaction.
Job Details
Date Posted:
2013-10-15
Job Location:
United Arab Emirates
Job Role:
Customer Service
Company Industry:
Automotive
Preferred Candidate
Career Level:
Mid Career
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