The Executive - Planning & Operations’ role is measured by customer satisfaction and financial yield.
Range of clients held in the event manager’s portfolio.
Complexity of events managed.
Team communication.
Event reporting before, during and post event.
Effectiveness of relationships with management.
Efficient, timely and financially accurate event closure
Event Planning/Delivery
Successful pre-planning, management and operation of events assigned, acting as principle interface between the client and organization’s internal departments, and its nominated contractors.
Meeting the necessary Health & Safety requirements imposed on venues and events, in close association with the Health & Safety team.
Establishing effective relationships with clients, instilling the confidence necessary for repeat business. Encouraging a high level of customer service awareness from all customer/public facing staff. Taking ownership of allocated events, acting as principle point of contact, effectively meeting organizer and visitor needs, answering queries, monitoring the performance of service providers and effectively dealing with complaints.
Working through the event in a logical way. Tailoring the process to the assigned events. Identifying the necessary documentation and the legal requirements which must be achieved for each event.
Following the pre-prepared flow chart for essential event processes; floor plans; risk assessments; complex structures; temporary seating; health and safety, gathering and circulating relevant information as necessary.
Liaise with the Customer Care Center team to ensure sufficient customer service support is provided for the event.
Forecasting service delivery costs and maintaining an event budget to track costs and ancillary revenue. Key objective to keep costs to a minimum and maximize revenue where possible. Promoting and demonstrating a sense of cost management throughout the event life cycle.
Understanding the products, services and benefits offered by on-site facilities, e.g. hotels, restaurants, etc. and promoting the use of all of these amenities.
Producing Management Information on each event and comprehensive understanding and reporting practice of key indicators of an event:
Floor plan bookings
Understand profit of an organizer (pricing of on-selling rates)
Visitor registration patterns - pre registration numbers
Final visitor count / Exhibitors’ lists
Protocol information
Marketing material - effectiveness awareness
Understanding the positioning of the event in the market sector:
Key publications
Electronic commerce elements to the event
Commercial environment within which the event is operating
Threats and opportunities faced by each event
Demonstrating an understanding of what makes a successful event and how the various customers involved will evaluate the success of an event (Organizer, exhibitors, visitors, delegates, internal customers and suppliers). Taking feedback from key participants on venue and event
Weekly report, through event management/events meetings, on meetings held, learning points, suggestions for improvements, event portfolio update (exhibitors booked, visitors pre-registered, issues). Feedback to provide information that can be used by management to highlight marketing needs, management guidance areas, potential trouble spots
Job Details
Date Posted:
2013-12-15
Job Location:
Dubai, United Arab Emirates
Job Role:
Customer Service
Company Industry:
Hospitality/Tourism/Travel
Preferred Candidate
Career Level:
Entry Level
Nationality:
United Arab Emirates
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