Company
Alghanim Industries, named one of Hewitt Associates’ Best Employers in the Middle East and one of Asia’s Best Employer
Brands, is one of the largest, privately-owned companies in the Gulf region. We are a multi-billion dollar, multi-national
conglomerate with more than 30 businesses and operations in 40countries. We place a high value on commitment and
investment in our people who contribute to the continued growth and vitalization of our business.Renowned for our
progressive business culture and management philosophy, we consider finding and developing talented and energetic people
the key to our continued success.
Key facts and figures about us:
- We deal with over 300 global brands and agencies
- We have established strongholds in the Middle East, India and Turkey with operations currently extending to Eastern
Europe, Africa, East and Southeast Asia
- We are a market leader in almost every major business in each major geography that we operate
- We employ approximately 12,000 employees from across 64 nationalities
- We have a long history of success built upon the early adoption of global best practices
- We are a highly-respected family and brand name in the region
Job Purpose
The SAP CRM, CS Specialist in the Alghanim SAP team is responsible for the analysis, design, configuration & support of
the SAP CRM, CS area to meet the business needs of Alghanim group of companies.
Working closely with our customers to deliver, maintain and troubleshoot and enhance SAP functionality, the SD Specialist
adds value to the SAP CCC through their knowledge of SD module and knowledge of its integration with other modules
Key Accountabilities
•More than 5-7 years of SAP CRM expertise with focus in sales, marketing, and service areas.
•Strong background designing and deploying integrated solutions with SAP CRM.
•Adept in all phases of project development, from concept through realization.
•Able to translate business objectives into clear functional and technical requirements.
•Provides consultant level functional and configuration knowledge in designing SAP solutions in the CRM.
•Understands configuration dependencies and interrelationships between separate functional modules of SAP and provide
expertise into the definition and resolution of issues in this area with this knowledge
•Conducts or participates in user requirements gathering, blueprinting & documentation designs.
•Ensure compliance to existing, and development of required data and reporting standards.
•Ensure the integrity of the CRM configuration of the SAP system across multiple landscapes.
•Support production configuration and assist in functional change requests.
•Support business implementations by sharing best practice configuration skills.
•Assist with responding to user requirements, problem resolution, develop designs, and process modelling.
•Conduct configuration changes to accommodate change requests and prototype activities.
•Demonstrate proof of concept & assist in training activities
•Perform initial testing of problem fixes, change request, enhancements, and new functionality.
•Work with the Service Desk to facilitate incident & problem resolution.
•Work with SAP to resolve software bugs.
•Keep abreast of SAP releases, enhancements/new functionality and perform application research.
•Participate in release upgrade or new functionality / enhancement assessments and make recommendations.
•Perform break/fix analysis and recommend solutions for finance related processes.
•Develops functional specifications and works with BASIS and ABAP personnel resources to complete object development
and testing
•May lead and coordinate the work of a small team
•Provides leadership in the development of functional skills in others through active knowledge sharing
•Understands and applies Alghanim methodologies and procedures
Job Details
Date Posted:
2012-09-13
Job Location:
Kuwait
Job Role:
Technology/IT
Company Industry:
Information Technology
Preferred Candidate
Career Level:
Mid Career
Degree:
Bachelor's degree / higher diploma
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