We are seeking a Customer Service Manager to support the growing community of our corporate customers across MENA region, using Actimizer, our proven telephone software application on the cloud for telemarketing, telesales, marketing surveys and other outbound telephone activities: http://www.actimizer.com
The ideal candidate is a self-starter with entire dedication to customer satisfaction, proven experience in supporting large corporate customers in MENA region for complex software solutions. He/ she is fluent in Arabic AND English. He/ she will:
• Analyse, investigate, respond and solve customer service requests in collaboration with other departments with full focus on customer satisfaction
• Spot and report recurring support issues and customer requests as well as suggest product/ process improvements
• Be on top of how to use our application release after release and anticipate customer support needs
• Be part of making Actimizer users in MENA a vibrant and collaborative community around contract centre, telemarketing topics
Candidate is a doer, organized, totally dedicated to customer satisfaction with a twist of IT knowledge in web services. You will be directly reporting to the Managing Director MENA.
Position is based in Dubai Internet City with exciting international career opportunity in a fast growing Internet start-up and an attractive salary package. This position is an excellent opportunity to make a difference in supporting businesses to achieve excellence when calling their audience across the Arab world.
Job Details
Date Posted:
2012-08-16
Job Location:
Dubai, United Arab Emirates
Job Role:
Customer Service
Company Industry:
Internet/E-commerce; Computer/Software; Information Technology
Preferred Candidate
Career Level:
Mid Career
Degree:
Bachelor's degree / higher diploma
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