To qualify for CPS Video membership, you need to own at least 1 qualifying video camera.
The European CPS programme is a completely free service that offers Canon professional photo and video users exclusive access to a range of benefits. These include access to CPS support at major events; a priority repair service; and local CPS support in selected European countries. Free back-up equipment loans during repair periods are also available, depending on the level of your CPS membership.
The service operates on a three-tier basis to provide a programme thats accessible, responsive and tailor-made to the needs of professional photographers. The appropriate level of CPS membership will be automatically assigned to you depending on the number of qualifying bodies and lenses that you registered with CPS.
The countries that currently offer the European CPS programme are: Austria, Belgium, Czech Republic (Silver membership only) Denmark, Finland, France, Germany, Hungary (Silver membership only), Ireland, Italy, Luxembourg, Netherlands, Norway, Poland (Silver membership only), Portugal, Russia, South Africa, Spain, Sweden, Switzerland, the United Arab Emirates (Silver membership only) and the UK.
Professional photographers and videographers can also register for CPS membership in the following 27 countries: Algeria, Azerbaijan, Bahrain, Belarus, Bulgaria, Croatia, Cyprus, Egypt, Estonia, Georgia, Greece, Israel, Jordan, Kazakhstan, Latvia, Lebanon, Lithuania, Malta, Oman, Qatar, Romania, Saudi Arabia, Serbia, Slovakia, Slovenia, Turkey and the Ukraine. Although CPS repairs and loans are not available in these 27 countries all registered CPS members from these countries can take advantage of CPS repair and loan benefits when they travel to the 22 countries (named in the paragraph above) that do offer these services.
Qualifying Products for CPS Membership
Video Cameras
EOS C100
EOS C300 EF
EOS C300 PL
EOS C500 EF
EOS C500 PL
EOS-1D C (Video CPS)
XA10
XA20
XA25
XF100
XF105
XF200
XF205
XF300
XF305
XH A1
XH A1S
XH G1
XH G1S
XL H1
XL H1A
XL H1S
Video Lens
16x Manual Servo Zoom Lens XL 5.4-86.4mm f/1.6 6
6x HD Video Zoom Lens XL 3.4-20.4mm L
This information is correct as of 23/07/2014
Terms and Conditions
Canon Professional Services (CPS) Membership
TERMS & CONDITIONS
These terms and conditions apply to CPS membership and use of any CPS membership benefits as set out herein. Canon may update these terms and conditions from time to time without notice to you. You should review the current terms and conditions periodically by visiting your CPS account on-line or by requesting a copy of the current terms from the CPS Membership admin team.
CPS repair and loan of back-up equipment benefits as set out in Clause 4, currently only apply to members registered in the following countries: Austria, Belgium, Czech Republic (Silver Only), Denmark, Finland, France, Germany, Hungary (Silver Only), Ireland, Italy, Luxembourg, Netherlands, Norway, Poland (Silver Only), Portugal, Russia, South Africa, Spain, Sweden, Switzerland, United Kingdom, United Arab Emirates ( Silver Only).
Members currently registered in the following countries will not receive the full CPS repair and loan benefits and should refer to Clause 5 for applicable benefits: Algeria, Azerbaijan, Bahrain, Belarus, Bulgaria, Croatia, Cyprus, Egypt, Estonia, Georgia, Greece, Israel, Jordan, Kazakhstan, Latvia, Lebanon, Lithuania, Malta, Oman, Qatar, Romania, Saudi Arabia, Serbia, Slovakia, Slovenia, Turkey, Ukraine.
1. What is CPS Membership?
1.1 Membership of Canon Professional Services provides you, as an owner of professional Canon photo or video equipment, with benefits such as enhanced repair and loan facilities provided by Canon's own specialist repair centres or service facilities that have been authorised by Canon to provide CPS services, appointed direct connection with a dedicated CPS representative within Canon , additional and exclusive information about Canon photo video products and services, invitation to members' social events around the EMEA region, direct access to Canon representation on major Canon marketing events and direct access to CPN .
1.2 For any queries in relation to CPS Membership in general or your membership specifically, please contact the CPS Membership Administration Team atcps@canon-europe.com.
2. How to become a CPS Member
2.1. CPS membership is available to individuals within the CPS Participating Countries (seeANNEX 1) over the age of 18 who own and register qualifying professional Canon Qualifying Equipment.
2.2. Currently, CPS membership is only available to individuals who own and register qualifying professional Canon Qualifying Equipment. Corporate membership may be available to companies or organisations, who would like to register multiple individuals under one CPS Corporate Membership, please contact the CPS Membership Administration team atcps@canon-europe.comorcontact your local CPS professional representative.
2.3 There are currently three levels of CPS Photo Membership available (silver, gold & platinum) and one level of CPS Video Membership. Membership levels depend solely on the Canon photo and video equipment owned and registered by you.
2.4 Registration for CPS Membership is easy: simply register your details and the products you own on-line throughwww.canon-europe.com/cps. By registering, you give your explicit consent to Canon or Canon's service provider as data processor or controller to use your personal data in order to provide you with the CPS membership and services contemplated hereunder. You also give your consent for Canon or Canon's service provider to transfer your personal data from one source or system to another where necessary to administer your CPS account and provide CPS membership.
2.5. Membership of CPS is strictly subject to these terms and conditions. If at any time you decide you do not wish to be a member or you do not accept these terms and conditions, you must cancel your membership immediately by contacting the CPS Membership admin team in writing or by email or by using the Cancel Membership function in your CPS profile.
2.6 Canon may cancel your membership and withdraw all unused benefits if you do not comply with these terms and conditions.
2.7. On acceptance as a CPS Member, you will be issued with a Membership Card and a set of CPS identification stickers (see 5.1 below) which will be sent to your registered permanent address. If you change Membership level at any time or if your membership expires, your old card will no longer be valid and you will need to be issued with a new card, which will also be sent to your registered permanent address.
2.8 Your CPS Membership is annual and valid only to 31st December of the year of registration. CPS Membership requires renewal every year on 1st January. You will receive an invitation to renew your membership towards the end of each year and once your account has expired. For new CPS Memberships registered in November & December, the membership will be valid to 31st December the following year.
2.9 Your membership account must be held in your own name and should be registered to your permanent address (which can be used by Canon to communicate with you). You will be responsible registering the correct and accurate information for membership communications.
2.10 Your Membership Card remains the property of Canon. Only you may use it and you must return it to us on request. You must tell us if your Membership Card has been lost or stolen.
2.11 Your Membership Card contains your membership account number, which you will need to quote when using any of the CPS benefits such as booking a repair. Once your membership expires, you will no longer be entitled to any of the benefits of CPS membership.
2.12 You must ensure that your CPS profile is updated with any changes to your registered equipment or to personal information through the CPS Members site online atwww.cps.canon-europe.com. CPS service is only offered on registered items.Non-registered items will be treated as standard non-cps service items.
2.13 Canon reserves the right to refuse membership at any time without giving any reason.
3. CPS Membership Level
3.1 Your CPS Membership level will depend on the Canon equipment you own and register. The minimum status level and quantity of equipment required for Video and each level of Photo Membership are set out in the table at 3.3 below.
3.2 The current list of the products which qualify under CPS Membership and their CPS status level can be found atcps.canon-europe.com/public/qualifyingproducts. Only equipment listed as qualifying within the CPS membership program will count towards membership status.
3.3 Minimum Equipment requirements:
CPS MEMBERSHIP
MINIMUM CAMERA REQUIREMENT
MINIMUM LENS REQUIREMENT
MINIMUM VIDEO CAMERA REQUIREMENT
PHOTO
Silver
You must own & register at least 2 cameras of silver status (or higher)
&
You must own & register at least 3 CPS qualifying lenses
N/A
Gold
You must own & register at least 2 cameras of gold status (or higher)
&
You must own & register at least 3 CPS qualifying lenses
N/A
Platinum
You must own & register at least 3 cameras of platinum status
&
You must own & register at least 4 CPS qualifying lenses
N/A
VIDEO
N/A
N/A
N/A
You must own & register at least 1 video camera of qualifying status
3.4 The list of qualifying equipment and the associated status level of that equipment will be updated from time to time and Canon reserves the right to change both the membership requirements and status level at any time without notice. You should periodically review the list of equipment and status levels.
3.5 In the event that changes are made to the list of qualifying equipment during the course of a year, any new list will apply to new registrations or renewals made after the date of publication and only those changes which may promote the status of a member will apply for any membership already granted for the remainder of that year (i.e. a registered member can not be demoted during the course of the membership year).
3.6 The list of qualifying equipment published at the date of registration will be valid for that membership (subject to the exception above) and the list published at the date of renewal will be valid for the following year's membership. Please ensure you check the latest published list when registering and renewing membership.
4. CPS Membership - Repair & Back-up Loan Benefits
This clause is ONLY applicable to CPS membership in the following participating countries Austria, Belgium, Czech Republic(Silver Only), Denmark, Finland, France, Germany, Hungary (Silver Only), Ireland, Italy, Luxembourg, Netherlands, Norway, Poland (Silver Only), Portugal, Russia, South Africa, Spain, Sweden, Switzerland, United Kingdom and United Arab Emirates (Silver Only).
For CPS Membership benefits in any other Participating Country please refer to Clause 5 below.
4.1 The following repair and loan of back-up equipment benefits are only available in the countries listed above.
CPS Member benefits according to membership level as follows:
CPS
MEMBERSHIP
MEMBERSHIP BENEFITS
REPAIR TARGET TURNAROUND TIME
LOAN OF BACK-UP EQUIPMENT
PHOTO
Silver
5 working days
N/A
Gold
3 working days
Offered if turnaround time cannot be met
Platinum
2 working days
Offered if turnaround time cannot be met
VIDEO
6 working days
Offered if turnaround time cannot be met
4.2 Target turnaround times shall apply only to a maximum of 3 products being serviced at any given time for each individual member.
4.3 Target Turnaround Times arenotguaranteed. However, both Canon and the repair facilities authorised to provide CPS services will endeavour to meet the target times listed above.
4.4 Target Turnaround Times are based on working days (Monday to Friday not including public holidays in the relevant country) and will be deemed to start the working day after receipt of the product by the repair facility and ends on the day the product is ready to leave the repair facility. It does not include time spent in shipment nor any time spent awaiting any customer information necessary to complete the repair, such as missing documentation or acceptance of estimated cost of repair for out of warranty repairs for example.
4.5 Target Turnaround Times are not applicable for membership repairs in any of the following territories: French Overseas Territories; the Canary Islands; Ceuta; Ireland.
4.6 Where applicable and subject to availability, a loan of back-up equipment will be offered in the event that target turnaround time cannot be met and will be offered strictly subject to Canon's standardterms of loanwhich you will be deemed to have accepted if you accept or request a loan through your CPS membership.
4.7 Target Turnaround Times and Loan of Back-Up Equipment are only applicable on repairs duly authorised for repair under CPS membership and identified as such as set out in clause 5 below.
4.8 For out-of warranty repairs, you are responsible for paying all applicable costs associated with servicing of the equipment including (but not limited to) delivery costs and any applicable taxes, fees and levies as may be required in the country where the equipment is submitted for repair.
4.9 All benefits are subject to availability and to change and may be withdrawn or altered at any time at the absolute discretion of Canon. Without limitation, Canon reserves the right to make exclusions or exceptions to the availability of benefits. Local variations to the published membership benefits may also apply.
4.10 Benefits are personal to you and not transferable. Only the registered CPS member may claim benefits under the membership and only in relation to the equipment registered to and legally owned by that member. You may not claim benefits for any other person or any non-registered equipment, nor allow any other person to claim benefits on your behalf.
4.11 No benefit may be claimed retrospectively, i.e. by claiming a benefit that you were entitled to claim but which you did not claim at the time when you were entitled to do so.
4.12 All repairs provided under this scheme are subject to Canon's general terms & conditions of repair and that of any authorised repair facility providing such services.
4.13 In addition to the benefits set out above, Canon may make additional benefits or promotional offers available to CPS Members based on membership status and level of use of CPS member services including (but in not limited to): repair services, loan equipment; shipping & delivery promotions: surveys and product offers.
4.14PLEASE NOTECPS MEMBERSHIP DOES NOT AFFECT NOR EXTEND YOUR RIGHTS UNDER ANY CANON COMMERCIAL WARRANTY PROVIDED WITH YOUR PRODUCT AT THE TIME OF PURCHASEOR YOUR STATUTORY LEGAL RIGHTS.
5. CPS Membership - Other Benefits
This Clause is ONLY applicable to CPS membership in the following participating countries: Algeria, Azerbaijan, Bahrain, Belarus, Bulgaria, Croatia, Cyprus, Egypt, Estonia, Georgia, Greece, Israel, Jordan, Kazakhstan, Latvia, Lebanon, Lithuania, Malta, Oman, Qatar, Romania, Saudi Arabia, Serbia, Slovakia, Slovenia, Turkey, Ukraine.
5.1 The repair and loan of back-up equipment benefits detailed in Clause 4 above are not currently available in the countries listed in Clause 5. CPS members in these countries are not currently entitled to any CPS repair or loan of back-up equipment in their country. However, if a CPS member from any of these countries visits a CPS country which operates repair benefits identified in Clause 4, they may be entitled to have their registered equipment repaired in the applicable turnaround time according to their membership level (silver, gold or platinum). Any such repair will be at the discretion repair facility and subject to capacity. For the avoidance of any doubt, there is currently no loan back-up equipment benefit available to a member from any of the countries listed in this clause, regardless of membership level or any visitation to any another participating country.
5.2PLEASE NOTECPS MEMBERSHIP DOES NOT AFFECT NOR EXTEND YOUR RIGHTS UNDER ANY CANON COMMERCIAL WARRANTY PROVIDED WITH YOUR PRODUCT AT THE TIME OF PURCHASEOR YOUR STATUTORY LEGAL RIGHTS.
6. Use of CPS Membership
6.1 Repair Services:
6.1.1 To utilise the CPS membership repair or maintenance services simply send your equipment to your local CPS authorised service facility, enclosing a completedCPS Repair Form detailing your request, your name, CPS membership number and CPS membership status and affixing a CPS identification sticker (issued to you on registration) in a clearly visible position on the outside packaging any item you send. In the case of warranty repair, please include a copy of the warranty documentation.
6.1.2 Only Canon and those service facilities authorised by Canon to perform CPS services can be used for repairs under your CPS Membership. A full list of local facilities can be found here athttp://www.canon-europe.com/Support/Consumer_Products/services_locator/index.aspx.
6.2 Loan of Back-Up Equipment:
6.2.1 If your membership entitles you to the loan of back-up equipment (see clause 4 above) when having your equipment repaired or serviced, your local Canon or CPS authorised service facility will contact you in the event that the target turnaround time cannot be met in order to make arrangements directly.
6.2.2 All equipment loaned under this provision is provided strictly on the basis of Canon's standard terms of loan provided with the loan equipment, which you will be deemed to have accepted if you accept a loan through your CPS membership.
6.2.3 Loaned back-up equipment can be delivered to any address requested within the CPS participating countries by arrangement with your local facility and may also be available for collection on request.
6.2.4 It is your obligation to return the loan equipment within 5 days of the return of your own equipment to the address stipulated by Canon or the CPS facility that supplied the back-up equipment (or as may be otherwise agreed with Canon in writing).
6.2.5 You must ensure that each and every item loaned is returned in the same condition as supplied and you are responsible for any loss, damage or theft of any equipment on loan to you and may be required to reimburse Canon for repair or replacement. You are advised to consider taking out suitable insurance to cover any equipment on loan to you.
6.2.6 Canon disclaims and excludes all liability in respect of any equipment loaned to you to the maximum extent permitted by law.
7.Member Cancellation of Membership
7.1 You are entitled to cancel your CPS Membership at any time and can do so by providing written notification to the CPS Membership admin team via the website or by email or post (see clause 1 for details).
7.2 On cancellation of your membership your account will be deactivated, please ensure you return or destroy your membership card. You will no longer be entitled to any of the benefits offered through CPS membership and will no longer be able to access your CPS account.
7.3 It is not possible to reinstate a CPS membership once it has been cancelled. However, if you wish to re-join at any time, you can simply register as a new member as detailed above.
8. Canon Termination of Membership
8.1 Your CPS membership may be terminated immediately by Canon if you breach of these terms and conditions or if, in the absolute discretion of Canon, you are found to have been using your membership and/or the services offered hereunder in an inappropriate manner at any time.
8.2 In addition, Canon reserves the right to cancel any membership in its absolute discretion should it be deemed necessary or appropriate in which case, you will be provided with 2 months written notification of the date your membership will be deemed terminated.
8.3 In the event that changes are made to the list of qualifying equipment during the course of the year, any change that would result in a demotion of membership status for an already granted membership willnotapply for the remainder of that year but will apply on renewal of membership and to all registrations made after the date of publication.
9.Miscellaneous
9.1 All queries relating to CPS membership should be addressed to the CPS Membership admin team atcps@canon-europe.com. All complaints should also be addressed to the CPS Membership admin team.
9.2 All personal data held about you in relation to your CPS membership, will be used by us to administer your membership and provide you with the CPS services offered. As such, your information may be used by third parties authorised by Canon to provide any such services.
9.3 In addition, information about you and your membership may be used by Canon to review your use of the CPS services and/or to review, develop and improve our services, products and offers and/or for internal market research and statistical analysis. Canon and any third party authorised in relation to CPS services may contact you by post and/or email and/or telephone using the details you register in connection with your CPS Membership and in relation to any promotional mailings or offers.
9.4 If you wish to change your marketing preferences at any time please amend your CPS membership profile on-line or use the link provided in all marketing email communications. Full details of our current data protection policy are can be foundhereand can be requested in hard copy by contacting the CPS Membership admin team.
9.5 Canon reserves the right to change these terms and conditions at any time including, without limitation, details of the qualifying equipment, membership levels and benefits and may implement changes or updates from time to time without notice to you and as such you should review the CPS website periodically. However, Canon will endeavour to communicate and highlight any major changes to the terms.
9.6 CPS Membership can only be attained, held and used as set out in these terms and conditions. Any other use, award, sale, exchange or transfer of membership, or any attempt to do so, is a serious breach of these terms and conditions. Any membership not held in accordance with these terms and conditions will be invalid, cannot be redeemed for benefits and may be terminated.
9.7. If any term or condition is not strictly applied or adhered to by Canon at any time, it shall not prevent Canon from choosing to strictly apply that term or condition or any other term or condition at any other time.
9.8 These terms and conditions are governed by the laws of the England and Wales and the non-exclusive jurisdiction of the English courts.
9.9 CPS Membership is offered to you by Canon Europe Limited (www.canon-europe.com) through Canon Europa N.V, whose registered address is Bovenkerkerweg 59-61 P.O Box 2260, 1185 XB Amstelveen, The Netherlands under Amsterdam Chamber of Commerce registration number 33166721
ANNEX 1
2011 PARTICIPATING COUNTRIES
Countries not listed here do not qualify for any CPS Membership benefit
The list of countries and the CPS repair & loan service availability of the countries will be updated from time to time and Canon reserves the right to change the list of countries and the CPS repair & loan service availability of the countries at any time without notice. You should periodically review the list of countries and the CPS repair & loan service availability of the countries.
Country
CPS repair & loan service availability
Algeria
Not Available (1)
Austria
Available (2)
Bahrain
Not Available
Azerbaijan
Not Available
Belarus
Not Available
Belgium
Available
Bulgaria
Not Available
Croatia
Not Available
Cyprus
Not Available
Czech Republic
Available (Silver only)
Denmark
Available
Egypt
Not Available
Estonia
Not Available
Finland
Available
France
Available
Georgia
Not Available
Germany
Available
Greece
Not Available
Hungary
Available (Silver only)
Ireland
Available
Israel
Not Available
Italy
Available
Jordan
Not Available
Kazakhstan
Not Available
Latvia
Not Available
Lebanon
Not Available
Lithuania
Not Available
Luxembourg
Available
Malta
Not Available
Netherlands
Available
Norway
Available
Oman
Not Available
Poland
Available (Silver only)
Portugal
Available
Qatar
Not Available
Romania
Not Available
Russia
Available
Saudi Arabia
Not Available
Serbia
Not Available
Slovakia
Not Available
Slovenia
Not Available
South Africa
Available
Spain
Available
Sweden
Available
Switzerland
Available
Turkey
Not Available
Ukraine
Not Available
United Arab Emirates
Available (Silver only)
United Kingdom
Available
1. 'Not Available' means CPS repair and loan services are not available in those countries as detailed in Clause 5 and subject to the terms and conditions herein.
2. 'Available' means CPS repair and loan back-up services are available within the stated country depending on membership status as detailed in Clause 4 and subject to the terms and conditions herein.