Mitel is a global provider of unified communications and collaboration (UCC)
software, solutions and services that enable organizations to conduct business
anywhere, over any medium with the device of their choice. Through a single
cloud-ready software stream, Mitel’s Freedom architecture provides customers in
over 100 countries the flexibility and simplicity needed to support today’s
dynamic work environment.
Our Technical Support team responsible for unified communications and
collaboration (UCC) and IP based applications is looking for a Technical
Support Specialist to join our team.
Our mandate is to provide technical support to the certified staff of our
Value Added Resellers and Solutions Providers on products that deliver
innovative solutions around Voicemail, Presence, Audio and Video Conferencing
and Collaboration, Teleworking, Mobility and Wireless communications. Our
products interface to Lync, Exchange, Active Directory, Outlook, Mitel MCD and
the PSTN via SIP and traditional technologies.
We’re looking for a candidate with a self-starting personality who
gains satisfaction from delivering high quality deliverables in a fast-paced
and vibrant team environment. The applicants should have the following skills,. – Excellent knowledge of IP Networking & Voice Over IP technologies/PBX/SIP – Excellent knowledge of network troubleshooting – Knowledge of server hardware architecture, and troubleshooting.
– Knowledge of Microsoft Server OS/AD/Lync/
– Knowledge of server security. firewalls and border gateway devices.
– Knowledge of Linux OS (Sys Admin level of knowledge)
– Knowledge of Server Visualization VmWare (Sys Admin level of knowledge)
– Knowledge of Smartphones (iOS, Android, Blackberry)
– Knowledge of IPDect/Wi-Fi wireless handsets and softphones
– Knowledge of Contact Center /Call Accounting
– Knowledge of Unified Messaging, (Exchange/Mapi/Imap Protocols)
– Excellent interpersonal skills
– Excellent communication skills, both verbal and written
– Ability to handle defuse stressful situations from demanding customers and
complex technical issues
Notes;
– Candidate will be required to carry a pager 25% of the time, with compensation
– Travel not to exceed 10%
Qualifications
Bachelor’s Degree in Engineering or Applied Science with 4-6 years telephony
and/or computer experience or equivalent combination of education and experience
OR
Technician/Technologist Diploma in Electronics or Computer Science with 5-7
years telephony and applications experience
Qualifications