The Technical Project Analyst (TPA) functions as the coordinator for all technical aspects of Optum LYNX software or software/service implementations for new and existing clients. S/he works with multi-disciplinary teams comprised of both internal employees and external client representatives (employees/customers). The TPA works with the Project Manager and other members of the project team to ensure that all technical portions of each client implementation task plan are completed on time. Primary responsibilities include setting up and configuring systems, following a detailed project plan, guiding and directing both the internal team and client team members on technical items as appropriate, communicating project objectives and successfully executing the scope of work that culminates in installation and ongoing use of products/services by the client. The TPA will be responsible for general management of any additional technical resources required to successfully complete the various project elements. S/he will need to reassess status and may need to make periodic course corrections (e.g., obtain additional resources or work with the Project Manager to modify the timeline) in order to complete the implementation to the client's expectations. Once the product and/or product/service implementation is complete, the TPA is responsible for transitioning all technical responsibilities to the Technical Support team.
Essential Duties / Responsibilities:
In association with LYNX product development team, participates in the technical design and implementation of LYNX suite of products
Implements SQL DB builds from clean setup kit
Will configure/set up the following: A.) SQL tables within DB with site-specific information B.) HL7 ADT interface for inbound demographic information using Cloverleaf interface engine C.)HL7 Extract for outbound charges and coding data using Cloverleaf interface engine D.) Configuring Web Services for Optum products
Works within the project team to accomplish all the configuration and testing of the technical system, then moves the system to production
Provides Tier 2 Technical Support
Performs routine upgrades on company and client databases/workstations as directed
Assists in the installation and testing of new software and procedures relating to the systems used by LYNX in a production environment. Identifies inefficiencies and coordinates problem resolution for the above
Develops and maintains appropriate documentation for all aspects of systems support
Follows the general implementation standards established by the Product Division, which may include but not be limited to, the following activities: A.) Accepts responsibilities for technical aspects of implementations for new clients B.) Initiates calls with technical counterparts to ensure the product scope is clearly defined and executed during the implementation C.) Plans the technical project setup.
Provides technical leadership and guidance during the implementation process
Participates in weekly or periodic project meetings with members of the implementation team to review the project task plan and evaluate progress; provides input for training plans and go-live activities
Proactively identifies project concerns, and communicates to the implementation project manager and, as appropriate, to the the Project Manager
Documents, and verbally communicates as needed, task status and progress to facilitate a smooth implementation
Documents all project/client hours and submits billable hours for invoicing according to acceptable established product group timeframes
Develops and maintains efficient end user training tools. Initiates and/or participates in the development of training materials and end user documentation in both paper-based and electronic formats
Job Requirements
2 years previous experience with software product implementation, training and/or healthcare application technical support
1 years hands on experience with Microsoft SQL server and SQL queries
1 year experience working with Cloverleaf interface engine or similar product
1 year experience with web services setup
Understanding of hospital Emergency Department operations and process flow
Assets:
Proficiency with MS Office (Including Word, Excel, Outlook, PowerPoint, Access)
Proficiency with MS Project
Proficiency with MS Visio
Project Management Professional (PMP) Certification
Healthcare Industry experience
Health care isn't just changing. It's growing more complex every day. ICD10 replaces ICD9. Affordable Care adds new challenges and financial constraints. Where does it all lead? Hospitals and health care organizations continue to adapt, and we are a vital part of their evolution. And that's what fueled these exciting new opportunities.
Optum360 is a dynamic new partnership formed by Dignity Health and Optum to combine our unique expertise. As part of the growing family of UnitedHealth Group, we'll leverage all our resources to bring financial clarity and a full suite of revenue management services to health care providers nationwide.
If you're looking for a better place to use your passion and your desire to drive change, this is the place to be. It's an opportunity to do your life's best work.SM
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