I tried to withdraw Rs.20000 from ATM 6208 SBI OLD CONNAUGHT PLACE DEHRADUN UTTARAKHAND on Saturday 30 th July 2011 from my Savings bank account maintained at State Bank of India PBB Vasant Vihar Dehradun by my ATM Card.The ON duty SECURITY GUARD was also not available to file a complaint on the ATM site at that time. One person was standing in the ATM before my turn. He told me that the he is not able to withdraw money from the ATM as it is not working.He asked me to try to withdraw money from ATM to check whether ATM is working or not.When I tried to withdraw money at 18:11:07, there was no noise of counting cash inside the ATM and as that person told me that machine is not working,I thought the machine is really not working.I tried to press cancel button but the screen became blank and I came out of the ATM at 18:11:52. In the mean time, the same person kept on peeping from behind and was present inside the ATM till the time I was trying to do my transaction.After I left , the cash was dispensed at 18:12:22 and this person took my cash and ran away. I filed a complaint to SBI Vasant Vihar branch on Monday 01-08-2011. The bank confirmed that the transaction was successful on 06-08-2011. Since then, I requested them on a regular basis to provide me the Closed circuit camera (CCTV)Video footage of the transaction to me. The bank delayed giving me the footage and actually provided me the footage on 29-08-2011. I had submitted a written complaint at Paltan Bazar Police station on the same day,but no action has been taken by the police till date. I had resubmitted the application at Dharachowki Police station Rajpur Road again but still no action has been taken from their side.I request you to ask the police to search the culprit and try to get my money back.Recently,I got a call from Khudbuda Police station Dehradun and I submitted the complaint and CCTV footage again to the station on 28-07-2012.I have a complaint against State Bank of India as well.The ON duty SECURITY GUARD was also not available to file a complaint onsite at the ATM at that time itself because of which the thief entered the ATM when I was operating my transaction.This creates a ground for complaining against the bank,police and thief.Please help me
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