Your complaint has been filed on Date: 25 Apr 2014
Please note down your complaint ID: 86455.4.2014 for further assistance.
Hello,
My name is Kiran Kumar Avula, around a year ago I was to thailand on a personal trip from august 2nd to september 1st and
as I was in serach for a Mobile Operator and have contacted MATRIX. They don't want to explain the plans on phone and 2
excutives have come home to explain about the plans and ultimately sell the sim.
I gave them my airline tickets and clearly told them my travelling dates and I told them clearly I need only data usage
service with unlimited data plan in Prepaid, however they said they don't have unlimited plan in prepaid and I can get it
in postpaid. I prima facie refused to buy telling them my past experience with postpaid connections and they said I need
not worried as I will not get any extra bill unless I make a call and the connection will get expired after 30days.
I told them they might say that I've called someone and charge me unduly, so I don't want the call option as I'll use voip
service, I want only data service, he said that's not possible and assured me that i won't get any extra bill and data is
unlimited.
I refused a lot however after a long conversation and with their tricks I got convinced and said ok I'll buy only if the
service is in line with what they have informed. I told them that I don't want to have any disturbance again with fake dues
like it has happend to me in past with other services, and I told them I won't pay even if I get 1rupee extra on my bill
and you're responsible for that and he agreed to it and gave me sim taking 2500 as deposit (I was expecting I'll get
remaining money after the fee deduction). Before I pay I even ask him, when the plan cost is 1250 and it gonna get expired
in 30days, why do I have to give you 2500 now? He said "This is for security deposit sir, you will get your remaining when
you're back from your trip and return the sim cards"
When I was in thailand, data was not working and I've called the executive and told him data wasn't activated yet and
complaining about the call charges and he agreed that he will pay for that calls and gave someother guy's number and he let
someone else call me and solved the issue and I was able to connect to the internet.
while I'm using I got some message saying "You're recommended not to use data services on your phone for making VOIP calls,
accessing navigation apps, mobiles hotspots as it leads to excessive data usage." seriously? the only reason someone buys a
international sim with data pack to use only for VOIP and navigation maps and excessive data usage on it? anyway, I've
called the executive and told him about the message and argued with him you told me something when I was home and what is
this message when I'm finally here, he said that's normal, please ignore that message, you're on unlimited pack so need not
to worry about, so I said ok and was using my service casually.
When I came back home on august 3 and check my bill, I saw there's a due Rs. 900+ and I was surprised that I was unduly
charged. Just because I didn't wanted this to be an issue, I paid that bill.
To my surprise I got another bill which says Rs. 41000+.
What the heck is this?
Now their excuse is my connection was started from 1st agust to 30th august. How can you start the service on the same day
I took sim card when I'm still at home and stop the service when I'm still in thailand? I clearly told you my travel dates
and you have my airtickets. Even if 30th august is the ending date, It supposed to be stopped as said, but why I was still
charged this fake bill? This is the dirty tactics of this company.
This is not fair business, making lies, convincing, making them buy and doing this.
As I said I won't pay the bill that was wrongly pushed on me. I just wanted to let you know so this issue won't happend to
any other customer you have.
I was sending them so many emails to solve this issue, they don't even care to give any reply but bothers keep on sending
emails, messages and calls on phone to pay bill.
They agreed that it's their staff's fault, but still want me to pay the bill because I used their service.
Now they have sent me a legal notice.
My Points of defense
1) Why you have changed bill period only for me.
2) On what basis they you have allowed a Credit limit of 41K for a student.
3) Why terms & Conditions were mailed subsequently and not at the time of taking connection.
I am going to Contact TRAI and I am ready to go to any extent. We will also be filing a case in Consumer Forum.
Those who are in plan to choose this company's product, think first. Their aim is to bankrupt once you take their sim with
hidden charges and other things. You will be surprised like me and others when you return from trip, you won't get your
deposit back and they won't solve the case. they will just make your life complicated threatening.
When I google about this company now, I'm not the only one who's in this situation.
For those who're facing the same problem with this company, please help me.
Thank you.