Last year on 24th August we switched providers and signed a 12 month contract with BT for supply of land line plus broadband.
However this morning in my inbox was an email notifying me that there was a price increase of £2.50 and that this would be implemented from 1st April. Can they do this and is it a get out of contract if they impose the extra charge? As below
Hello,
We wanted to let you know that the price you pay for your broadband and calls will be going up on 2 April 2017. We've put the changes into a simple table for you below.
Even though some of your prices are increasing, you won't have to pay any extra for your line rental as we're committed to keeping it at the same price for the whole of 2017.
Here's how we're making your services even better
Get even more from your broadband with the exclusive offer we've put together for you.
Just visit bt.com/myoffer and log in with your BT ID or Account Number before 1 April to find your exclusive broadband offer.
See how your prices are changing. We simplified your bill. So on your first bill after 2 April, you'll see one charge that includes your broadband, call package and line rental. We're committed to keeping your line rental at the same price for the whole of 2017.
Prices that are going upOn 2 April 2017 your monthly price will increase by
Broadband and Calls£2.50
Your discount ends on 24 August 2017. After this, you will pay the standard price of £47.49 (this price has changed by £2.50) including Line Rental. Please give us a call when your discount ends and we will make sure that you are still getting the best value.
Unlimited Anytime Calls add-on£0.49
Prices that aren't changing
On 2 April 2017 your monthly price will change by
Line Rental
£0.00
If you've got other services that aren't showing here, don't worry. It means those prices aren't changing.
Standard prices for calls that aren't included in your Calling Plan are increasing on 2 April 2017 as follows:•
Calls to UK landlines and the Access Charge for calls to Service Numbers will go from 11p to 12p a minute
Calls to mobiles from your landline are going up from 15p to 16p a minute. (But if you have the Unlimited Anytime Calls plan, you'll pay half price with a change from 7.5p to 8p a minute)
International calls from your landline are increasing from 45p to 46p for countries in Band A, 75p to 76p for Band B and 135p to 136p for Band C. Visit bt.com/international for more information
The set-up fee for calls will go from 19p to 21p a call.
Pay-Per-Use features
From 2 April 2017, the price will increase by
Call Return 1471 #3 or 1571 #0 (per call)
1p
If you haven't already, take a look above to learn how we're making your service better.