The Solicitors Regulation Authority, hold themselves up to be a professional body in place to uphold the professional standards of ALL solicitors, ensuring highest stanards are adhered to at all times. Or so their literature professes. This group do not provide a service for joe public to raise issues, more, they take a complaint twist it around with lies and unfetted supposed undisclosible data and then tell you there is no case to answer, when clearly on the evidence there is. This organistion does not aid the public faith in solicitors and the like, even their own statistics prove this, in 2014 they received 10000 complaints against solicitors and only 50 were upheld, to the point that the solicitor in question was sent a letter telling them to up their game, no disciplinary action or penalties were imposed. Even someone not conversant with stats can see this is not a 'norm' of predications for any complaints procedure in whatever field. So if anyone is considering using the SRA forget it along with the Legal Ombudsman, they will both look for an angle for the legal professional and you as a citizen will not get any recourse.
Best form of redress is find a web/blog and blast your issues there whilst providing tags/links/searches everywhere so that the world can see what charlatens these people and their organisations are.