Friends are coming over and you can’t seem to get your smartphone to pair with your new Bluetooth speakers. In fact, you don’t even know what “pair” means. Or, you can’t connect to your home Wi-Fi network and you’re worried that you’ve just accidentally downloaded a virus. You need help and you need it now.
This is why Rogers TechXpert™ for wireless was created: to offer you fast, reliable IT help whenever you need it most. Delivered live online via chat or over the phone, Rogers TechXpert is a new service developed exclusively for Rogers wireless customers.
Instead of spending hours trying to figure out a solution to your wireless problem, why not toss the ball back to an actual IT specialist, and get them to figure out a solution? With Rogers TechXpert you can get instant help for:
• Setting up a Bluetooth device
• Connecting to a Wi-Fi network
• Syncing or linking with a computer
• Providing anti-virus protection
• Backing up your data, and much more
It’s about to get personal
At one time or another, there’s a good chance you experienced a less-than-stellar response from a customer-service agent. Rogers TechXpert was created to provide customers with the opposite experience. Besides fixing your tech-related problems, technicians can also provide guidance and how-to advice on everything from making the most of the advanced settings on your smartphone, to general questions on the ever-changing world of mobile devices.
By subscribing to this service, you also get free access to Rogers Phone Finder, which can help locate a lost, stolen or misplaced device. Plus, by signing up, you get anti-theft and anti-virus protection (available for select Android and BlackBerry devices only).
OK, so what’s the cost?
Rogers TechXpert for wireless costs $7.99/month, and is included in select Device Protection Services packages. For more information and to sign up, click here.