Role description
To maximise ticket sales for Live Nation events by providing effective ticketing information and advice; and proactively managing inventory, ticket agents and allocations.
Live Nation Music UK is part of Live Nation Entertainment, the largest live entertainment company in the world, consisting of five businesses: concert promotion and venue operations, sponsorship, ticketing solutions, ecommerce and artist management. Live Nation Entertainment seeks to innovate and enhance the live entertainment experience for artists and fans: before, during and after the show.
Responsibilities
• Liaise with Promoters, venues, ticket agents and other stakeholders to advise on and manage the ticketing for Live Nation concerts (including arena and stadia tours), festivals and other events.
• Prepare events for onsale by confirming and configuring event details including:
o manifests, seating plans, price structures;
o marketing partner, artist / fan club, record label and other presales;
o internal, VIP, ticket agent and other holds and allocations; and
o booking fees, rebates, ticket stock and text.
• Administer events in EOS (our in-house event operating system) and maximise ticket sales by monitoring and analysing sales to proactively manage inventory, ticket agents and allocations
• Produce event sales forecasts, updates, charts and other reports including final reconciliations
• Work on-site at Festivals and other outdoor events as required; including weekends and evenings and overseeing and/or staffing Box Office operations
• Process internal ticket orders including artist management and label requests; raising invoice requisitions as appropriate
• Any other reasonable duties as directed by Management
Requirements
Skills / Knowledge / Experience
• Demonstrable knowledge and experience of live event ticketing gained in a Box Office, ticket agent or, ideally, promoter environment
• Adept in using ticketing systems and reporting functions in particular
• Excellent numeracy skills with exceptional attention to detail and proficiency in using Excel at intermediate or above level
• Excellent literacy skills with a proven ability to communicate, both verbally and in writing, with colleagues up to Executive board-level
• Previous experience of managing event ticketing and allocations would be desirable
Behaviours
The following attributes determine how the role will be carried out and are required to be a success:
• Proactive and demonstrates initiative, drive and commitment to achieve objectives
• Uses interpersonal skills to establish excellent rapport and working relationships
• Self-motivated and takes ownership for personal and technical skills development
• Well organised, deadline-focussed and adept at prioritising workloads
• Combines analytical thought with creativity to excel at problem-solving
• Maintains good commercial awareness and understands business drivers
You may have experience in the following roles:
Ticketing Manager, Client Account / Services Manager or Executive, Box Office Manager
How to apply
To apply for this role, click here.
Location: Regent Arcade House, 19-25 Argyll St, LONDON W1F 7TS
Department: Ticketing
Reports to: Ticketing Manager
Working hours: Mon to Fri, 9am to 5pm (plus evenings and weekends as required)