I received an email from: customercommunication@info.natwest.com
Is this a legitimate email address belonging to Natwest?
All the other emails have Natwest in the subject line, however this one said "customercommunication"
I called up on 03457 888 444 to check and it said it couldn't process my customer number or PIN. I finally spoke to someone and they said the email was legit. However when I hung up, my online account also couldn't recognise my PIN or customer number when I tried to log in. On the 3rd or 4th try it finally let me back into my account.
Should I be worried? Is there a way my calls can be interepted?
If I call the number again, how can I be certain I'm speaking to a member of staff?
The email said:
"You're all set - your Instant Saver Account is ready to use.
Your partial postcode: ???
Please refer to the Security section in the footer of this email for information about this.
Hello,
That's it, your Instant Saver Account is ready to go.Take a look at our Welcome site for tools and tips to help you set and grow your savings. Your account documents are there too, including your terms and conditions and interest rates. We’ll always host the latest version of these online, so please take the opportunity to download them now for your records.
Thank you for choosing our Instant Saver Account."