The following updates to the Business Service Management (BSM) 9.23 documentation were made in January 2014.
All updated documentation is located on the HP Software Product Manuals web site.
A brief overview of the contents of the updated documents is listed below.
BSM
BSM Getting Started Guide – Added a section on SLM Quick Start
BSM Patch Installation Guide – added critical step to installation process, which requires customers to apply hotfix for successful patch installation; troubleshooting updates
BSM Installation Guide, BSM Upgrade Guides – minor content updates
BSM Database Guide, BSM System Requirements and Support Matrixes – support matrix updates for Microsoft SQL Server 2012 Enterprise Edition
Best Practices
Getting Started with BPM Best Practices - New document released to Manuals site
Integrations
BSM - Operations Orchestration Integration Guide– minor content updates
Data Collectors
Real User Monitor Administration Guide – minor content and support updates
BPM Deployment Guide - Added workarounds for installation issues encountered by users, and Windows and Linux prerequisites
BPM Release Notes, BPM 9.23 Admin Guide – minor content updates
Here is a brief overview of the contents of the updated documents:
BSM Getting Started Guide
The BSM Getting Started Guide provides a high-level overview of the BSM platform, and a workflow for setting up the BSM end-to-end solution. It also provides details on key BSM components and concepts, and on how the BSM components complement each other, and end-to-end scenarios. BSM administrators and implementers should read this guide before beginning the planning and installation of the BSM platform, to get an overview of the BSM solution and its implementation. The BSM Getting Started Guide contains sections on:
Introducing BSM
Overview of the BSM Solution
BSM Solution Components
Modeling Components
Measurement Components
BSM End-to-End Workflow
Quick Start Examples
Deployment Planning
Understanding the Platform and Components
Deployment Configurations
BSM Patch Installation Guide
BSM releases different types of patches such as minor-minor releases (for example 9.23) and build patches, sometimes referred to as IPs (for example 9.22.071). The BSM Patch Installation Guide describes the standard workflow of how to install the latest BSM patch on top of a running BSM environment. The guide contains sections on:
Installing the Latest BSM 9.2x Patch
Installing a Patch with Low Downtime
Uninstalling a Patch (Rolling Back)
BSM Installation Guide
The BSM Installation Guide provides a detailed workflow for how to install BSM. The guide is for customers who do not have any version of BSM. The BSM Installation Guide contains sections on:
The step-by-step workflow for installing BSM
The appendix, contains reference information and optional procedures such as how to configure a disaster recovery environment.
BSM Upgrade Guides
The BSM Upgrade Guides provide a detailed workflow for how to upgrade BSM. They contain sections on:
The workflow for upgrading using the direct method
The workflow for upgrading using the staging method
Reference information that applies to both the staging and upgrade workflows
BSM Database Guide
The BSM Database Guide contains sections on:
Introducing the Database Environment
Deploying and Maintaining the Microsoft SQL Server Databases
Deploying and Maintaining the Oracle Server Database
Loader Management
Microsoft SQL Server Data Storage Recommendation
Microsoft SQL Server Configuration Options
Changing the Database Host
Database Schema Verification
Support for Oracle Real Application Cluster
BSM System Requirements and Support Matrixes
The BSM System Requirements and Support Matrixes document contains system requirement, support matrix, and software compatibility information for the BSM platform and the various HP components and software that work with BSM. The information in this document can be used to aid in:
planning BSM system architecture
establishing hardware, operating system and other software requirements required to run BSM and its components
understanding compatibility among the various components of BSM
Getting Started with BPM Best Practices
The Getting Started With BPM - Best Practices guide provides BPM users with an understanding of how to deploy BPM quickly and correctly, and how to realize value in a short time. The target audience for the guide is customers who are new implementers of BPM, or HP partners who already have Business Service Management (Business Service Management) knowledge, but are new to BPM. While no deep networking/encryption knowledge is needed, you will need to know the protocol and encryption used by the monitored application. The Getting Started With BPM - Best Practices guide contains sections on:
Why Use BPM?
Installing BPM
Connecting BPM to BSM
Creating Scripts in TruClient and Defining Transactions
Creating Business Applications
Configuring Alerts
Configuring Transaction Thresholds
BPM Report Recommendation
BSM - Operations Orchestration Integration Guide
HP Operations Orchestration (OO) provides a simple way for customers to run scripts for automatic actions. The integration with Business Service Management (BSM) uses the OO capabilities for building investigation tools or service remediation scripts, providing the operators with a simple way to validate a problem, investigate it, or automatically correct it. OO run books can be launched from the Service Health and Event Browser applications. The integration of BSM and OO provides the capability of mapping CI types to OO run books. After you create such mappings, you can run the mapped OO run books. The BSM - Operations Orchestration Integration Guide contains sections on:
BSM - Operations Orchestration (OO) Integration Overview
How to Integrate BSM and OO
Troubleshooting Integration Problems
Examples of BSM and OO Integrations
OO Integration Administration User Interface
Real User Monitor Administration Guide
The Real User Monitor Administration Guide provides detailed instructions on how to configure and administer the HP Real User Monitor (RUM) data collector. The Real User Monitor Administration Guide contains sections on:
RUM Introduction and Compatibility - Introduces RUM and explains how it works
Data Collection Methods - Describes the different methods by which the RUM Probe can obtain monitored data
Configuring and Administering Real User Monitor - Explains how to configure a RUM Probe by changing the default settings, as well as how to configure and administer the RUM Engine and how to administer RUM’s MySQL database. Also provides guidelines for hardening RUM, deploying RUM in a SiteMinder environment, and publishing RUM data.
Supporting Specific Protocols - Explains how to configure and work with RUM for monitoring specific protocols
BPM Deployment Guide
The BPM Deployment Guide contains sections on:
Deploying Business Process Monitor
Compatibility Matrix
System Requirement
Installation Requirements
BPM Directories
Installing BPM
BPM Configuration Wizard
Running a Silent Installation
Uninstalling BPM
Installation Log Files
Troubleshooting
BPM Release Notes
The BPM 9.23 Release Notes contains sections on:
What's New in This Release
Business Process Monitor 9.23 Files
Installation Requirements
Notes and Limitations
Fixed Issues
BPM Administration Guide
Business Process Monitor (BPM) is one of the HP Business Service Management (BSM) data
collectors. BPM proactively monitors enterprise applications in real time, identifying performance
and availability problems before users experience them. It enables you to monitor sites from various
locations, emulating the end-user experience, and so assess site performance from different client
perspectives. The BPM Administration Guide contains sections on:
BPM Directories
Business Process Monitor Overview
General and Administration
BPM Agents
BPM Entities
BPM Host Machine
BPM Instances
BPM Applications
Business Transaction Flows
Business Transactions
Page Component Breakdown Reports
WebTrace Reports
BPM Workspace Directory
Run Units
BPM Configuration Files
Configuring BPM to Run Over a Secure Connection
Advanced Configuration Options
Password Encryption