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January 28, 2014 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the patch level release OTRS Help Desk 3.1.19. Release Details Release name: OTRS...

A significant share of Dynamics CRM systems tend to be implemented for B2B sales scenarios. In the age of social selling, digging up information about the person you’re about to call will quite often involve looking up his or her LinkedIn profile...

With the entry of smartphones and tablets, internet access is mostly through mobile devices. To get the most out of your device, you need the right if not the best mobile web browser. But it's not that easy and most inbuilt browsers are so unsatisfying...

As privacy experts, we are frequently asked about “opting out,” and which opt outs we think are the most important. This list is a distillation of ideas for opting out that the World Privacy Forum has developed over the years from responding to those...

Sonus is kind enough to publish all of the fixes that go into their SBC1k and 2k range, but to go on a “fishing expedition” looking for issues or fixes through various releases you need to trawl through potentially a dozen or more pages. No longer. ...