by: SkyTrac Sys
Description: SkyTrac Systems Ltd. is seeking a highly motivated and responsible individual to fill the role of,
Technical Client Support Representative
About SkyTrac
Located in Kelowna, BC, SkyTrac is a specialized supplier of Hardware, Software and Services for satellite based aircraft flight following and SatCom. Using the Iridium satellite network, SkyTrac provides complete global capabilities for,
• Two-way voice communication between the aircraft and the ground
• Two-way text messaging between the aircraft and the ground
• Flight-following using GPS-based position reporting
• Aircraft tracking and mapping
• Operational reports
• Flight Data Monitoring (FDM)
• Pilot Duty Hours
Founded by experienced aviators in 1986, SkyTrac brings more than 20 years of experience to the SatCom marketplace. From the beginning, the company has been a leader in the commercialization and evolution of satellite-based flight following and communication technology.
About the position
As a Technical Client Support Representative you will be part of the Client Services Team who assist SkyTrac clients by providing support for aircraft installed Hardware and ground based Software platforms. These services are provided in liaison with the internal SkyTrac Sales, Software, and Engineering teams. Some internal IT support may also be required.
Primary Responsibilities
• Assist clients in all aspects of SkyTrac Systems software and hardware installation, configuration and training
• Maintain internal and client user documentation and update support site as required
• Provide client feedback to sales and usage feedback to software for feature development and problem resolution
• Special projects as assigned including new services delivery and development initiatives
Skill and Personality Requirements
• Minimum two years experience in a help desk/data center environment working with clients on a technical level
• Experience with MS Office, Windows XP/7, Internet Explorer, and Firefox
• Ability to prioritize, multitask, and work under pressure
• Proficient technical writer
• Self-starter, able to work in a team environment
• Proven ability to communicate and interact with clients in a professional, expedient and personable manner
• Ability to handle multiple projects simultaneously in a fast-paced and dynamic environment
• Advanced analytical, troubleshooting, and problem solving skills
Additional (but not necessary) Assets
• Avionics/Aviation experience
• Experience working with a Sales & Marketing team
• Experience in Network Technologies (Firewall, VPN, Load Balancers, Switches, Routers)
• Experience in Linux, Exchange, Windows PDC’s, SVN
Preferred Education
• 2 Year diploma in the field of electronics or software/computer systems
For more information please visit our web site at skytrac.ca. If you are interested in this position, please forward your resume, references and covering letter to hr124@skytrac.ca