Department: Case Processing
Reports to: Program Manager
Job Grade: 6 (N)
Job Type: Exempt – National
Salary: ZAR 14,676 per month
Location: Pretoria, South Africa
CWS RSC Africa
The Resettlement Support Center (CWS RSC Africa) operates a US refugee resettlement program in sub-Saharan Africa through a Cooperative Agreement with the Department of State/Bureau of Population, Refugees and Migration. CWS RSC Africa is responsible for the preparation of refugee case files for adjudication by US Citizenship and Immigration Services (USCIS) officers, as well as the out-processing and cultural orientation of all approved cases. CWS RSC Africa is administered by the Church World Service Immigration Refugee Program (CWS/IRP) and is based in Nairobi, Kenya, with a sub-office in Pretoria, South Africa.
Benefits
CWS Global and CWS RSC Africa offer a total compensation package. The total compensation package includes life insurance, comprehensive health insurance, dental coverage, vision coverage; CWS RSC Africa offers 10% retirement contribution with a 5% employee match, 22 vacation days a year, 30 sick days per year at full pay and 15 days sick a year at half pay, compassionate leave, and an Employee Assistance Program (EAP).
EEOC
Church World Service does not discriminate on the basis of race, color, national origin, sex, sexual orientation, religion, age, disability, or veteran status in employment or the provision of services.
To apply:
http://rscafrica.applicantstack.com/x/detail/a2d9enfa1roh
Due to the volume of applications that we receive, only those individuals shortlisted will be contacted.
This position is open to national applicants.
Please note CWS RSC Africa does not accept resumes for positions that are not posted. All applicants are required to submit their resume using the on-line applicant tracking system.
Eligibility List
The eligibility list established as a result of this job posting will be used for a minimum of six months or until the list is exhausted. This list will be used to fill any current and immediate future vacancies. Individuals who are interested in this position should submit their application materials now.
Communication
Please note CWS RSC Africa uses e-mail for all recruitment contacts. Please be sure to check your e-mail regularly.
Application Materials
Your application materials should clearly indicate how you meet the requirements of the position. Be sure your resume is in an easy to read format. Dates of employment on your resume should be in mm/yy format.
Primary Purpose
The position is primarily responsible for day to day management of the Case Processing units (In-Processing and Out-Processing). This position assists the Program Manager in running the unit by acting as a back-up for when the manager is out of the office, handling projects as assigned by the manager and helping in planning, reviewing and organizing the work load of the Case Processing Assistants within the unit.
Supervision
The position supervises the Case Processing Team Leaders and Case Processing Assistants.
Essential Duties
Achieve and maintain a high performance standard based on a thorough knowledge of and adherence to established RSC Africa, CWS/IRP, DOS/PRM, USCIS and UNHCR policies and procedures regarding current refugee processing eligibility criteria, database and file management guidelines.
Provide direct oversight and manage the daily workload of Case Processing Team Leaders and Case Processing Assistants and functions in Case Intake, Namechecks, Travel Processing and Medicals and Assurances, and as directed by the Program Manager.
Work closely with the Program Manager and staff from the Data Integrity Unit in Nairobi to ensure all work meets RSC Africa quality standards and adheres to USRAP processing guidelines.
Liaises with implementing partners such as UNHCR, IOM, USCIS and PRM as necessary.
Act as a back-up to Program Manager, including taking responsibility for planning, managing workload, and planning leave in absence of the manager.
Assist in conducting all new hire training and ensuring on-boarding targets and objectives are met.
Serve as the primary point of contact for the CWS/RSC Africa Unit mailboxes and work with other units in Case Processing and RSC Africa to ensure that case information received via these mailboxes is properly updated to the cases.
Work on high level expedite cases, as necessary, including case creation, requesting Namechecks, updating medical information, scanning case documents and attaching these into WRAPS and preparing travel packets.
Complete all tasks related to refugee case processing, ensuring adherence to RSC Standard Operating Procedures.
Conduct regular quality checks of the Case Processing staff work to ensure that cases are consistently and correctly updated, both electronically and in the physical file.
Consult with the Program Manager, Site Coordinator and relevant Nairobi refugee processing management on difficult cases in accordance with established policies and procedures.
Maintain a thorough knowledge of and ensure compliance with RSC Security and IT procedures at all times.
Maintain an advanced knowledge of WRAPS and stay up to date on any changes to the WRAPS system.
Assist in the development of Case Processing training procedures and modules as well as assist in their implementation as required.
Assist in the development of Standard Operating Procedures and TPPs for Case Processing Units in coordination with Case Processing Management.
Assess and provide feedback on staff performance following trainings.
Participate in meetings as may be needed or assigned by management.
Perform other duties or special assignments as may be needed or as assigned by management to ensure the efficient processing and Operation of RSC Africa.
Qualifications
Education:
Bachelor’s Degree or equivalent and 5 years of work experience is required.
Supervisory experience preferred.
Experience:
Six months of related Casework, Case Processing or resettlement experience is preferred.
Experience working with Reports Manager or Reports Builder is preferred.
Knowledge/Skills
Thorough knowledge of WRAPS.
Demonstrated computer skills, especially Microsoft Word, Excel and Outlook.
Strong organizational and time management skills.
Strong leadership and motivational skills.
Strong verbal and written English language skills.
Abilities:
Ability to lead and supervise Case Processing staff to ensure policies and procedures are implemented and executed in accordance with guidelines and standard operating procedures.
Accurately type 5100 KSPH with a 95% accuracy rating.
Ability to communicate effectively both verbally and in writing.
Ability to follow instructions from the Supervisor with a positive and receptive attitude.
Ability to deal effectively and courteously with a large number of associates, outside agencies, refugees and members of the general public.
Ability to conduct oneself in a professional and courteous manner to represent the best interests of RSC Africa and CWS/IRP.
Ability to maintain a high performance standard with attention to detail.
Ability to carry out all of the duties of the position efficiently and effectively with minimal supervision;
Ability to work independently and contribute to overall operations of RSC Africa.
Ability to take initiative in the development and completion of projects.
Ability to lead others and address issues as they arise.
Ability to maintain strict confidentiality with RSC Africa administrative and operational information.
Ability to manage a large and diverse workload under pressure with competing priorities.
Ability to analyse and solve complex problems.
Ability to work well as a team in a multi-cultural environment while maintaining a high level of motivation. Ability to effectively manage RSC Africa’s resources.
Ability to actively participate in the implementation of the U.S. Government Refugee Admissions Program.
Working Conditions
Physical:
This position requires bending, sitting, standing, walking, pushing/ pulling, handling objects (manual dexterity), reaching above shoulder level and using fine finger movements.
Environmental:
Incumbents in this position will work in an open plan office in close proximity to Case Processing Assistants.
Special Requirements
The candidate should be willing to work overtime on weekdays and weekends as required.
Licensing/Certification
None
Miscellaneous requirements:
Certificate of Good Conduct is required before the start of employment.
Competencies
Communication
Ensure effective exchanges of information with others. Examples of skills and behaviors include speaking to others respectfully; expressing ideas in a logical, organized way; sharing information appropriately; and clarity and conciseness in written communication.
Relationships
Ensure constructive and supportive interactions with others. Examples of skills and behaviors include being positive and supportive when working with others; sharing information and resources freely; resolving conflict constructively; and proactively working to remove obstacles to success for others.
Job Knowledge
Utilize and apply job related knowledge to complete job tasks at a level that meets or exceeds expectations. Examples of skills and behaviors include utilizing job knowledge to solve problems or develop new approaches; maintaining or enhancing skills through continuing education; and taking on projects that will develop or enhance skills.
Teamwork
Work effectively and contribute as a member of a team. Examples of skills and behaviors include supporting other team members by sharing information; covering the work of others during absences, vacations etc.; and actively participating in developing ideas for ways to increase team effectiveness.
Problem Solving
Analyze information and develop solutions to challenges that arise during the course of performing a job. Examples of skills and behaviors include researching and collecting facts; defining the issues and the parties affected; formulating options/solutions for addressing the problem; and engendering support for and implementing the solution.
Program Planning and Management
Organize work and/or plan projects and ensure timely completion and/or successful implementation. Examples of skills and behaviors include identifying and analyzing program options; identifying the tasks and deliverables required for successful completion; managing one’s time; monitoring the resources involved and ensuring that they are directed most effectively; and working with all involved to ensure successful completion.
Leadership
Guide and direct oneself or other individuals and groups toward a desired outcome. Examples of skills and behaviors include taking the appropriate level of initiative to resolve problems or remove obstacles, bringing individuals together around a common goal; evaluating information and making decisions; navigating conflict and obstacles; and ensuring that communication takes place between all parties involved.
Resource Building and Stewardship
Balance the acquisition or investment of organization resources with responsible use of those resources in line with the organization’s mission. Examples of skills and behaviors include taking advantage of all opportunities to cultivate potential donors; evaluating situations to identify the best use of resources; and making responsible investments of resources that increase organization effectiveness.