Hey Hey Hey Hey♥ I'm shocked you know what it's really a true story of me but at the same time I realized somehow someone some of you actually experienced the same things too. Wtf?! But selling credit card? That was crazy but I'm really touch that some of you actually inbox message telling me that you love me sharing and blogging for something relate more on my personal life. You know what I thought all of you not interested about my life because it's quite boring and should be saying that I don't wanna share something bad in my blog since I really work hard on maintaining it with full of happy and positive blog post. But sometime feedback really seems to be different and I'm here to continue my second part. Fyi, this blog post also quite long you know~ I need to summary things I experienced and learned within that 3 months into a blog post. Was quite hard for me...
So before I start about I need to say it clear. I doesn't means that all the insurance industry was bad but in my view and position I hope that you think that as an intern student. We never get to know the real world and never understand the rules. So when I get to experience all these I'm really shock that it does happen like how you all trying to cheer me up after read this post. Firstly, I admit and I personally got insured by insurance company + Insurance IS REALLY IMPORTANT. Once you start work and get a job at least you should get one to protect yourself and your family. Since I'm study in finance you know that I do know lots of thing. Insurance agent can earn thousands of money depend on how responsible you are and how you social , meet friends with others.
The reason why I personally dislike about wasn't the insurance stuff. It's all about being an intern and had been lie by someone get into all those shits happen during that 3 months but I learned lots of lessons too.
I learned to be brave and even able to communicate with someone I don't know
I learned how to control my EQ
I learned how to talk in front of public
I learned how to use my words nicely
I learned how useless am I even I know all finance stuff that I learned in my University
I learned how to fake a smile to show my boss
I learned how I release my stress in a good way
I learned how to tolerance and be patient to others even I don't like them
I learned how to cry like an ugly duck
I learned how lonely am I when I'm alone sitting at the office and afraid I can't make any appointment
I learned that even you got the right to do something BUT YOU CANT
I learned how terrible I have to face the reality
I learned how to control the pain even my menstrual pain was really suffer like hell
I learned that no matter how bad situation , there are always somebody willing to hear you but can't help you
I learned that rich people always right even they bullshitting with you
I learn that even I know the truth, I can't say it in front of the customer
I learn that being nice with someone in the office doesn't means that that person have to be nice to you
I learned that no matter how strong am I , I have to act that I'm weak and stupid
I learned that I can't even blog and fb express my expression
I learned that we as an intern can't go out with all our colleagues
I learned that IF YOU DARE TO TALK , YOU'RE THE winner (in a bad way - lie to people)
If you ask me to list out. I can write the whole A4 size paper and I'm going to tell you the truth. Tell you how I learned those thing one by one. So story continue from my previous post. I'm disappointed on my friends and 3 of my friends intern at that company I was like ' Okay, admin paper job can learn thing wat..Boss also told me that we no need do sales. One month later it's our first day of internship.
Few weeks later
I remember before the internship start (2 weeks or a weeks before) the boss actually created a group telling us that we have a small training on the first day. Hope we get ready and telling us some bullshits. I think if I didn't prove it nobody will know that and see how smart all of us. We are not stupid k. Let me show you this conversation then I slowly explain what he mean by that.
I know you got lots of question marks now. It's exactly how we feel on that day. We received a watsapp msg about something regarding this. See how smart he can talk with. Throughout whole intern he's the one teach us no matter your facts was wrong or you're lie to somebody. YOU DARE TO SAY IT and be confident. You always no need to be afraid. so wtf right?! Never think before he talk and throughout whole conversation basically he just told us that our intern no longer was RM600 (as promised this was the salary we get) he so called 'upgraded' it to RM3k salary.
Funny right? The fact is I still can get all print screen back. Never believe on something without any facts and prove. How come RM3K? Like free gift or he thought that we study until crazy don't know how to differentiate what is true and what is fake one. The conversation was nothing but to double confirm my friends and I was like ask again say...SO RM600 is our basic..or
HE SAID ' NO..' It was RM3000
Unbelievable I actually never hate insurance agent because some of my friends were an insurance agent but after this i really see the true side of maybe not all but SOME! Some insurance agent got a same kind of personality which always TALK BIG BIG but end up it's not related to what they said. Some whatever you ask he/she also answer ' YEA LA..SURE PAY ONE..ACCIDENT OR WHAT ALSO WILL PAY ONE INSURANCE MA~' Ok! This is why when accident really happen people can't get any compensation and start to blame on those insurance agent. And this is why ...I think that I can't handle it PLUS I hate how the boss trying to brainwash us. wtf
So we stopped the conversation like that (he thought that he can meet us earlier before the intern) We just wait intern date start only meet him cause we doesn't wish to be the stupid one start it earlier.
First Day
So yea..It's our first day of intern. We get trained in a group. Whole day sitting inside their meeting room. It was really tiring and he start to talk about how important insurance in our life (but in fact, I learned it , we knew it , we already realize it) He just can't stop talking in front and reading that slides and we got note that he print out for us. I feel touch because it seems like to be really a good one. I persuade myself that it was just a task for us to understand more about their job not trying to ask us sell anything YET. The first day passed like that and he start to talk about the 3k basic salary. You might be shock if you continue read this. I really finally know that how people can talk until 死的都都给他讲到变生 /弯的都给他讲到变直的! Someone help me translate the previous sentence pls. It means that like something not occur also can let him say until it actually occur. The road in fact wasn't straight but he can talk until it's really straight. LOL My english suck but you all can understand right! Lol
#ABOUT THE 3K BASIC SALARY
You know right. I'm really strong in principle and I doesn't think that this world can give us free lunch without giving out something to people. End up the truth was.... kind of stupid.. That 3k isn't a basic (but the point is he told us it's basic) I don't care what's the amount I very pek-cek when people talk and do things differently. It's just so stupid and I can't believe a BOSS can do like this. I really think that he should be sorry about this not telling everyone that ' Chanwon was smart enough to know the reality.' He praise me for being smart know that this world don't have any free lunch. WTF?! First impression in my mind, I know I would be suffer alot after that.
Ok, back to the topic. The 3K salary was a some kind like...hmmm.. a scheme for all the NEW agent register under A Company. Then each month if you hit the target you can get 3k. What does it mean? IT MEANS THE BOSS LIE.. I'm really really strong in principle. REALLY! I think I really can't forgive people always take thing as a joke when it come to serious issues like this example. He end up with a sentence that we are smart? HUH?! HELLO ARE YOU CRAZY? Then, story continue... We say we are not interested about that in the meeting room straight away after he told us. You know I was the one who said that because I TOLD HIM I WILL NEVER SELL ANY PLAN OR WHATSOEVER during my intern since it's not our job.
AS A BOSS. He don't know what's the responsibility. He just know how to benefits himself , others in a business way. Never ever skip his mind from profit. He never did anything that bad or sacrifice on himself. He just so SELFISH! A 30+ male..Don't even know.. How he suppose to ask people trust on him. Maybe he good to others but why bully us as an intern?! ANYONE CAN ANSWER ME? He reject our request. Ask us to think about it since it's really nice and he told us that STUDENT ...like you guys need that 3k amount of money. You all can do lots of thing you want..blablablablaaaaaaaa Then he went out from the meeting room.
I tear and whole eyes so red. They all trying their best to calm down me. You know I feel like...I get into the wrong thing. The boss then know us not interested about the scheme he stop persuade but the next few day start again. Before that , he prepared a file for us inside got lots of notes regarding our job scope and a thick small book - interview feedback / appointment feedback book. I was like wtf? (Boss went out so we open it look at it one by one) I tear. I CAN'T BELIEVE I'M THAT WEAK.
I.... mentally unstable
You know like you thought that this company should be GOOD. Then fall down from heaven to hell. That kind of feeling. Then the most amazing wasn't that much...Next, the book behind got few pages of paper. It was a form..
Calling List
Name | Job | Phone Number
That phone call list that you need to fill in yourself. He....ask us to take out our phone. Start to write our friend's name and their phone number. Date them out , not sell but TELL them you're doing this job. You know I never call and sometime I call smelly in the toilet I cried. No matter what you can do on me ...I'm okay with it but never ever touch my friends. I told him that if I wanna earn hard earn money. I do own a online business and I got a little income from being a blogger. (Feel like slap myself giving him the chance to tell me bad how stupid I was)
He told me.....
'How much you can earn from your online business?'
'It's not stable one you know , Chanwon'
'How much you can earn from writing a blog post'
' Can your salary accumulate every months / years?'
'You know...the highest you get was like that once in awhile?'
'You girls love to shopping ...lalalalalalalaa'
'why got a easier way to earn money you don't want'
I feel that I'm just stupid to tell him what's in my mind because everything told by him was correct and I'm the wrong one. I'm kind of straight forward but first time in my life I was hope that I should choose to shut up. Even my friends all O.O I realize it quite late... Now I know my dad and my mom told me the right thing. The point was...
If I take this job as my career then I will do what you ask me to do.
But ...
I'm just an intern why I need to take benefits from my friends..
Why I need to call them buy anything from me if I never take this as my future career.
I know being an agent wasn't easy as he said to us
you need to catch up things, you need to be responsible..
ONE WORD ENOUGH FOR YOU
RESPONSIBLE
I know what it means. My mom and dad always teach me that always be responsible. When I was 12 years old I borrow a friend's pen and I brought it home the time my mom know it. My mom ask me to call my friend told him that I took his pen back and tell me that I SHOULD BE RESPONSIBLE for it. I shouldn't bring it home no matter what. I should wait my friend back to class only can get it home with his permission. So my mom scold me really hard. Next, when I was age 15 I didn't bring my homework I can't pass up my homework to my teacher. The teacher ask me to call my parent come and deliver it to me if not she will 'rotan' me. I call my mom my mom scold me so hard..scold me that this was my task and my responsible as a student I shouldn't forget about it. I beg my mom and cried. My mom end up didn't come and teacher hit my hand. I cried so hard again and once I back home my mom scold me and told me that NEVER EVER CALL her if I forgotten anything or when teacher wanna to meet her.
That's how my parent educate me. So after that no matter how even my competition.. I never ask my mom to come. They never feel proud of me when I joining those competition and teacher always complain me very talkative my mom feel shameful on that. Me too.... but when I went to University. During presentation of the topic I love , multimedia project..Lecturer always praise me being able to talk even I'm not the best one but I'm able to express myself with a louder sound than anyone. That's the reason I start to think positively. During that 3 month of intern, I keep telling myself everything will be smooth after that..
But still.. I cried so much in front of my friends , boss and colleagues. I feel shame on myself too. I never cry so hard feel so helpless even nobody can help me. I feel the stressful life and turn being so negative. The only thing I can do was at night talking with smelly, my bf. But still he can't help me but really thanks for being my listener♥. Thanks smelly although I know you wont read this again because you heard about it for more than 10 time! Lol
I really not happy when the boss ask me to write my friend down on list. So I deleted my phone's contact list. ALL! I'm afraid he check my phone because others agent told me that we were the one the boss care the most. He told us that previously the first day they get into this company the boss ask them call their friend IN FRONT OF HIM. So should I be glad at the same time? Idk, I just know that I feel really bad on if I treat my friend like that. So i wrote some fake number fake name on the list and smelly contact , my dad , my bro , my mom , my BFF lyvia and some repeated copy from my other intern friends contact. By the time I fill in I tear. So hard..like someone broke up with me..
I know I over react it but you know it really was a sensitive issues for me since I really trust him that he wont ask us to do that. Then boss enter the meeting room he can feel it especially the expression on my face (So I learned not to show everything truly on my face anymore) Then next few hour I keep myself patiently and not to tear. Continuously ...being a silent one..
You know even until now it passed so long. I still remember that feeling because I really trust on someone but he did disappointed me. Friendship and now..work... Then I back home. I don't even talk to anyone because I feel I'm stupid to get offer for this job and being stupid that I'm happy at first.. Never think carefully when I already feel that it's weird. Keep blaming so very negative thinking and...until the next few days..
First Week
Boss require more & more stuff from us. Every Monday we need to go for a night meeting. It was after our office hour. It's all agent's activity. REMEMBER THAT..It's not in our job scope and we didn't get pay for that. We have to all the way drive to klang! You know how far it was? We all so sleepy already still....Then 4 of us start to have secret meeting everyday after office. Yea so dramatic and we like start to talk about how to tell the boss not to go the meeting since every morning we have meeting already..
We suggest that we have to go back to our University ask help from our adviser. But we remember clearly that she said we should bear our own risk and she wont be responsible for that since we already get the offer letter and we can't say NO then leave the company. I feel like crying when...when I heard this from my friends.So the first week was like a nightmare for me! Training , brainwash , lecture time , cry , friends list , phone call , tear , dilemma , confuse and feel like bring cheated by someone. Terrible hor! The next following month more worth..
First Month
After the first week I persuade myself , trying so hard to get into it. Fit myself into the job. It's not a job anymore for me.. Seems so scary Now I tell you some summary of what I done and what customer I met for the first time in my life. As I mentioned we need to have a morning meeting everyday and boss introduce each of them to us and mention loudly ' We will treat you like a family not just an intern ' I was happy this came out from his mouth and I know it wont happen like this way. So the morning meeting was a MUST for everyone. I think MUST for them to show us that this is a MUST because after few month all of them only few appear only. Plus, one of the agent actually told us that before we came in this company less than 6 person appear on morning activities. Filming meh!?!
Morning meeting will be like an activities checking. Each agent will be sit with each other between that ROUND BIG circle meeting table. I never blame for that meeting but you know what the first month ask us to sit down and hear the following month we dont even need to be there because our job no longer just that. Will talk about that on the 2nd month below. Then, each agent has to talk about what case and things they did on the day before that. Then like reporting your everything then SHARE experience when you close any case (sell also plan). For example now is Person A turn... everyone will look at him and he told us his story like...
This case successfully not because of my persuade. Was all about my hard work paid off and I don't ever give up. I just need to $#%@#$%@$#%$T$@R$#%@$#%#$%$#%#@$@#%#$% Then, we clap for him. Sometime for those who didn't close any case their face expression REALLY CANT SEE. The boss then (if realize) that month someone didn't close any case he will ask us to go out from the meeting room and give them drink coffee (scold them in a nice and polite way). Then we never say anything every morning on the first month because still got lots of thing need to catch up. So , we just be silent. Then during that meeting you can actually see everyone expression especially the old busybody women she one month no close any case and been scold by the boss..Then let say the day after is the beginning of the month 1st day of the month she will close 3 case (sell 3 insurance plan) Then everyone clap clap.
But once then walk out from the meeting door. All people gossip said 'wahh purposely let ppl scold then wait until end of the month give all cases and submit all cases so boss praise her now lah' I have no idea she's stupid leh or purposely make someone hate her. I hate her start from the second month when I start to do my own job in the office and she start to interrupt us. She's the one who always support boss say YES YOU SEE BOSS SAY CORRECT ONE MA. Then telling each of us their successful story. When you say your successful story there are someone who's not as lucky as you maybe he quit this job also because of you. I never know office had such those politic issues one. I never know...Now I know it!
Then the 2nd week after that, we start our telemarketing. Means phone call. One day calling 150 phone call from morning to evening. I'm not kidding this train us so much from a person not confident in talking until a person able to talk in public. It was a great experience but you don't know the scarification we did in order to stop our self scold by the boss. Each of our table placed a phone there. With a recording function so that boss can check what we call and see what we did too.
During that first month, it took me a while in order to fit myself into it. Plus, boss keep saying that I'm being so negative never accept this industry I should be OPEN MINDED. You know I'm super open minded and super positive but just.. I feel like $#%$%^%$%$###%$#%#$@#$#@ when he told me that something I disagree. The first few days phone call he gave us a script for us to train then we did our first phone call. I get scolded by the person and I met lots of diff kind of respond. The funniest was, we actually didn't feel our tired but HEART TIRED </3
From morning 10.30 am start our phone call until 5pm. Especially the morning time we easily get scold by those stranger and the point is WHY WE DESERVE THAT?! If we are professional telemarketer then in order to get that salary I let people scold I'm okay la! BUT NOT THIS K?!!! Please differentiate that my lovely boss! As a leader he didn't really did a good task in his own. Never sit down and think probably. Your way of thinking is totally different from our young generation. He just know how to use power to let others heard and learn from him. But in an insurance industries Boss doesn't means our boss and he's not the one who pay for your salary. All your salary and income FULLY DEPEND on yourself. And he get benefits too when you sell any case. It like a hierarchy diagram!
Director
|
Manager
|
Supervisor
|
Sale executive
|
Sale person
It's something like this I can't find the exactly diagram but basically a hierarchy. In order to get the sale executive position you need to have one bottom like (for example) then in order to become the manager position you should have two supervisor while supervisor need 2 agents too. So it was a group work got upper line and bottom line to help you run your business and get extra % of profit. A little bit like direct sales...
Can earn money seriously... But it's not what I want and I said NO ..means NO! PLEASE, NO. The funny part was..asked us to introduce our friend and IF THEY WANT TO become agent. Plus, they wanna do for recruitment.
BIG CLAP FOR MYSELF
AFTER 2 MONTHS INTERN
WE ONLY REALIZE THAT
they ask us not for intern but for
Recruitment!
What a great idea that make me super hate the boss. Using such a dirty mind to deal with us. Cheating us like he's the right one. Ok! You need to give me the mark so I must control myself not to angry. I trained my EQ IQ ..How can someone be like that huh???? HOW CAN!!!
And for the telemarketing experience. That was hard for me too. Not the way I can't talk. The problem was they ask me not talk like this way should be more 'gently' and the sound must act more nicely..softly.. So the old busy women demo for us. Every phone call we did she heard about it and correct us! Wahlao and the first month whatever we successfully make the appointment we gave those contact and information for them. That's really nice cause we no need to meet customer! But one time I called a man. I get scolded by the man.. So I feel really really angry (I'm very straight and I don't know how to be 'girly')
I suddenly let people scold and I dont even talk about my purpose of calling. He pick up phone and scold me then I straight know that I close the phone. The man on the phone scold me that how can I call him without his permission and get his contact from someone that I dont even know. (I got it from my boss ma and boss ask me to call you + DONT EVER TELL YOU HOW I GOT YOUR NUMBER) 眼泪自己吞
I straight closed his phone. The old women being so busybody talk to me like she's someone. I feel really sarcastic with her conversation.
'Chanwon, you shouldn't be like that'
'you know~'
' I'm just trying to tell you that you shouldn't be like that'
'how if he angry and check our office phone number then we get complain by someone HOW?!!'
(Hello old women , I know I shouldn't without saying bye bye then close the phone but can you stop talking like #$%Q$%$@$#$@ when you know I'm mentally unstable you still wanna talk all shits beside me and trying to cheer me up) Me, TAN CHAN WON..As a blogger , as a intern , as a student or as a daughter of my mom and my dad..as a sister.. I swear I NEVER EVER FEEL wanna slap someone! She is the first person I feel like I can't control my feeling... I should go to see doctor that time cause once I hear her voice I feel to BANG WALL! and kill myself I really really really hate her and others too but Idk why others can pretend to be good with her. wtf?!!
TELL ME WHY?! Then she talk to me.. I actually never cry or tear at first. Because you know in front so many people I'm not close with..My face very thin I need keep for myself and guess what. I CRIED IN FRONT OF THEM !! ALLLL! SO SHAME ! SO embarrassing! Then cry until got sound those like can't breath. My friend they know me quite well they just keep silent and take tissue for me without saying anything. But that women come and touch my shoulder cuddle me say ' It's okay la...I'm not offence and I just tell you wat~' Dont cry la..
I tell you once she touch me I cry more terrible..Feel like slap myself because the tear and sound just can't stop coming out from my eyes! WTF?! Then...she pour water in a paper cup for me ask me to calm down. I say I'M OKAY but all tear and what I can cry also come out. All people doing their own stuff act like nothing happen which was great for me because I really dislike cry like 43%$@%$Q%$#%$# in front of so many people Idk.
Story haven end. Boss inside his room but he never ask anything then guess what. Someone walk into his room and personally told him how I close the phone call in a impolite way! Who was that? THAT OLD WOMEN! You see how much happen just in the first month and I really can't explain my feeling on that day. Unbelievable this world still got somebody really so busybody and I'm not suppose to say this but she's really %#%$$%$^%$#^%#$%$Q#%@#$. (fill in the symbol) Lol Then on the way back I cried inside the car. (4 intern included me sharing car everyday one) They trying to calm and cheer me up. Then I cry more more more serious.
Once I back home I do like normal in front of my mom. Then I cried in front of my bro (this is how our relationship getting better lol) then at night I call my dear Lyvia and CRY LIKE SHIT. Then call smelly and cry again. So every day I need to talk what's happen on that day to 3 diff person and repeat the story for 3 time. Lolll but I really need some way to talk plus.. my bosss, boss wife and the 38 po don't know which one and who got check my social media platform. I don't even has the freedom to do my own thing. After office hour I'm still their maid like that wtf!
Then I private my fb acc and wrote a status say I feel unhappy then the next morning the boss got the eye contact with me (I know he want to say to me and act like saying to everyone) He said that social media platform should be used in a good way and the whole office only me was the one who active in this area. So officially that he mean TAN CHAN WON lo. All ppl look at me but like looking at somewhere else I was like wth is that? want tell tell la..why need to act like this. Ridiculous! Then I know somebody told the boss. He some more say we shouldn't influence people with negative feeling like always complain in FB la..what la what la
Like ' Chanwon you can use your blog as a influence tool to update about how insurance help people'
'update latest financial news to your reader'
'tell them you sell insurance la'
'then got business'
Fyea! You pay me 230752432k I also wont do that to my blog. I hide it so hard you ask me to tell the world that I entered a wrong company and wrong area so when lecturer come to site visit I get an 0 marks you happy la? wtf?! talk what also no pass by his own brain. I'm not agent why i need to bullshits on my blog too. Are you crazy?!!!!!!
Even my only and usual way of release my stress also can't do... I'm sad that nobody can help me. ONLY ME CAN HELP MYSELF. So I tell myself like ... Wah Chanwon you cry you wont feel so stupid meh (trying to talk to myself..I know I'm crazy) If you can hold on yourself to hit the old women why not cal down first. Take it easy and trying to calm down myself everytime I face it. Got few time I hide inside toilet , using my phone talk to my friend while inbox msg and inside cry like shit. Imaging I'm pee pee ing then I tear. Like ghost movie like that wtf?! Eh serious one I talk to myself to cheer me up
because I feel that I don't have any way to show the true side of me. I need to hide myself . Hide my opinion , hide my expression , hide my angry and all shitssss!! EVERYTHING.. and I feel myself like a useless person whatever boss say DO, GO DO , SHOULDN'T DO..Even I hate it but I still need to hear it because he talk to me the week after that. (In other word, threaten me)
He asked my friends ask them not to tell me how if he gave me an 15/40 (Means that I fail my internship even 60% is depend on my report but because our intern not a pass or fail subject we got grad one) So once you get below half mark on that 40% you consider FAIL! RETAKE! and you already signed the offer letter. So DON'T SIMPLY SIGN ANY CONTRACT OR ANYTHING WITH YOUR SIGNATURE DURING YOUR INTERNSHIP! PLS BE AWARE of this! Tell your friends tell anyone you know!
He told my friend like that and I'm sure he know my friend will tell me too. and still..nobody help me...it's not selfish but it's the reality. Even if they help they will get scold. I know so I pretend I'm okay and I tell myself I WILL PROVE YOU THAT everything you choose to believe was wrong! So..... I did in the end boss praise me but still I didn't prove in any sales so I get scolded too. WTF?! LIFE!
Again, I talk to myself talk ya talk ya talk ya~ and once someone ask about my intern my feeling and expression will suddenly like burst out and start to talk til whole neck and ear red. During that 3 month I just went to 3 events because I'm afraid my boss saw that and ask me why no sales and I dont even wanna sell anything because IT'S NOT MY JOB ! Then ask us to go and get a agent license and passed the test!
2nd Month
Without any hardship we get the license. A piece of cake and you know what I plan to fail it so I didn't study it. Boss know it and come scared us say if fail then fail our report again. WTF WTF WTF Then not end yet the story. RM200 need to deduct / minus from our salary because we are agent. Oh yea Fyea x2!!! Already so poor need pay petrol and tool and eat in office then now minus RM200. Means I get scold and get scold over & over again just worth for RM400! Then I talk to myself again to be polite to be nice to be the KINDEST PERSON IN THIS WORLD. My friends they all so steady cause they all just ignore but me...STUPID in my personality (over strong in principle) so once boss say what I die die also must remember it.
When he did what he say. I remember it. I care about it but others just LET IT BE / IGNORED. My friends keep ask me to ignored and pretend that I'm okay with everything. Ok end up I learn to ignore my boss and just :D :D :D Keep smile like a stupid chanwon in front of him. But stupid til 2 month also no sale he ask me to go inside the office room. One by one face to face talk to me asking me whether i got any problem or?!!! Why being to negative and again ! WHY SO NEGATIVE AAA CHANWON TAN!
On the other hand , the second month our job was slightly changed. We no longer need to pass all the appointment contact to others agent. We need to meet the client now. We have to go out and PRESENT IT TO CUSTOMER. I tell you I'm not bluffing because I cant sell it so I prove to the boss say I can talk. Boss praise me in front of all seniors and my friends but at the same time I feel regret for being our confident to prove everyone I'm not stupid because after that boss like
Chanwon why you can talk and do sale but you still
NOT OPEN MINDED LEH!
YOU CAN TALK ONE MA!~~
WHY YOU DONT SELL TO YOUR FRIENDS blablablabla
He somemore ask me to role play and ask a agent to give all kind of stupid question and act like a customer and I'm role play in front of 12 colleagues and real agent on how to persuade people to buy. I don't know where I got the skill but don't think I'm stupid k. I proved and he some more record my role play down and ask senior all to learn from me wtf* BIG MISTAKE I HAD EVER DONE IN MY LIFE.
Smelly told me to be stupid act stupid if ppl scold just give them a smile but I never believe that it gonna work! Now I should believe that I SHOULD DO THAT and shouldn't prove to anyone that I can do whatever I can. Lesson learned I should continue let them scold and just give them a bright smile :D < like this -.-
Then everyday we still calling people but this time increase from 150 phone call to 200. Of course we wont so stupid, I'm brave enough being lazy. I call it then before the customer scold me I can feel it then I straightly close it without talking with them. Like a machine. Keep talk and let others scold then when it's our 2nd month to do phone call we pro until even get scolded still can talk continuously with them until they really close our phone. All of us well trained!
BRAVO! I can slap myself for that talent. All of us can talk with stranger we don;t know regarding any topic. Some people so boring so talk about their life to us and some old uncle say that they're old enough to die so no need save any money buy saving plan to their children wtf?! During all the phone call we suppose to tell them our name but I wont so stupid use my real name! I call myself angel. I'm angel tan~ (Imaging that I'm pretty angela baby) LOLLLLL Surprisingly what you did in a phone call with your voice can let people know how you feel. So when you need to talk happily in a phone you really must BE HAPPY one.
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Example of some funny phone call :
#1 Case 1
Me: Hello Good Morning, I'm Angel (the a bright smile appear) calling from A company. Are you free to talk now? I got something need to share with you
He/She: EH. YOU'RE SO ANNOYING LAST WEEK CALL THIS WEEK CALL LAST WEEK IS ANDREW NOW IS WHAT A?
Me: Angel ya :) << must still smile even let them scold
He/She: Angel ...
(Do...do...do....ended phone call)
#2 Case 2
As usual...
Me: Hello Good Afternoon. Is this Mr. xxx I;m Angel yoo~ Are you free to talk now~~
Kind Uncle : Yea it's regarding?
Me: It's a saving plan oh for saving purpose one ya~
Kind Uncle: Oh A company a I got bought a lot leh.
Me: Just give me few mins to talk with because this is my job to share thing to people and benefit them (WAHLAO SAY TIL LIKE GOD...But my heart really pain that I need to pretend that I'm really working on it)
Kind Uncle: Ok a..This Wednesday la..
Me: Thanks Mr.xxx
(Then some normal conversation take few mins)
Kind Uncle: Aiyo ~ Today really good oh Angel fall from the sky!
I tell you I happy til drop on that day mood damn good. Because when I'm being scold by people I really feel so depress then end up the last call this uncle didn't scold me I feel very happy til can fly. Then even can sleep nicely too. Really thanks that uncle even it was a fake appointment because he never appear at the end . BUT still at least he never scold me. It's my job and It's really annoying to do that but ...I realize all the feeling of telemarketer now. Imaging you call 200 phone call 150 people scold you...This was how I passed my 3 month...
I can tell you every day at least scolded by 50 people. Some even worst straight close your phone even don't let you got a chance to close back their phone. Some wanna go report police -.-
Case 3
(Normal opening conversation~)
He/She: Wahlao no need la. I think you call me and know my name should know that I'm already 65 years old right. Can die already lo.. I no need la..
Me: Huh? HAHAHAHHAAH
He/She: wah very hard hor keep call like this but I got free time to talk with you just not interested on the thing you share
LOL but still didn't get scold I'm happy
So far from my experience 3 days once only can get a happy phone call. Others 90% scold and 10% appointment was made but only like 1 % out of 8% will appear. There are tons of reason and diff respond from all the ppl who picked up our phone. Happy , Fun , Sad and angry one also.
Case 4
Miss A: Sorry my husband just passed away few days ago....
(....so sorry for that)
Case 5
He/She : HUH?! YOU are doing insurance ar?! I'm also agent from company A leh!!
Me: yea lo yea lo very hard hor. You see I still need to do phone call.
Then start to chat for a while and cheer each other up by saying 'JIA YOU' LOL
Case6
Uncle: YOUR ENGLISH REALLY POOR. Don't waste my time I have no time to talk to you!
(Dooo~ Doooo~.....)
Me: ......................................................
%$#^$##^@%$#$%$$Q#@%
Case 7
Auntie: I buy a lot already lo
Me : Not buy ya is saving plan oh miss
Auntie : I'm not free la I'm cooking and I passed all my insurance stuff to my son one
( a baby crying)
Me: Okay thanks miss
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Still got lots of example but because it's now 2.30am. This post was too long again 0,0 wtf?! I really got too much to share from my own experience! Lol but each time we get rejected call or fail make appointment our lovely boss will walk in front and ask us why! Then review our phone call wtf?!!!! SO STRESS RIGHT! Then the busybody still keep talk and teach us how to talk nicely. End up praising us say we were like a PRO. Know how to handle diff of question and reply them nicely even we feel angry. This sentence like talking to myself. I really feel %^$%$^$#%$# everytime she talk to us but actually very sarcastic way of talking I think.
First, I feel sorry for all the phone call that I'm angry with. I know I did it wrongly I shouldn't close your phone like that but please forgive me as I need to call so many phone everyday and get scolded by the person before you. Next, I'm sorry for those who were busying or on meeting but still disturbed by me. Sincerely, I'm sorry for those I still able to laugh when you tell me that you 're not interested and not in Malaysia but actually I know you're cheating since you already picked up my phone it means you are currently at Malaysia. Then, I sorry for those who closed my phone after I told you my name ,Angel. I know it was like a prank call but I'm serious it's the task distribute by our boss. Even how I hate him all of us still afraid of him. So being a Angel I can talk and smile like idiot but it wasn't me and Chanwon only appear when she's home.
lol I can go to see doctor I need a consultant to consult me that time. I really really depress toward myself and feeling too real for everything that I experienced. Then we start to get close & closer with all the colleagues there. We went out to setia walk after our office time. I don't drunk I never step into club before but I went to beer factory with them. Boss not invited! So boss don't know but the next day all of them look tired then the boss know already.
Next what he did? He scold the colleagues for being too close with us and affect our job. We can perform as good as before. Say their and our time if talk and have fun with us. He means that INSURANCE AGENT never can do/ earn any business with another AGENT.
Boss:'Why wasting your time on something not benefits you?'
Oh yea! You're right so nobody talk with all the interns in the office. Even when our lunch time we need to eat with them we need to use watsapp and each of us go out in diff time and gather in another place. Just don't wish they get scold.
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Every morning we feel hungry so we have our little breakfast. When my friends hit the target we can have our breakfast but if no business then get scolded by boss say want to exclude our lunch time if we have breakfast bread. So one day , my friends and I both sit inside the meeting room having our brunch we decided not to go out eat. The boss pass by and do the eye and face expression like showing us
WHY ARE YOU still having YOUR BRUNCH HERE. NO SALES SHOULD GO CALL SOME APPOINTMENT NOT SITTING HERE AND CHAT IN LUNCH HOUR
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He said that he treat us not an intern but treat us fairly like our colleagues. But when every time they have their lunch together with boss. They not allow us and we are NOT INVITED. I really hate people say one thing but do another thing. But they told me it's the reality when someone got a higher power than you.
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