**Description:**
*_GENERAL SUMMARY:_*
Provides a diverse skill set to compliment professional staff in The Help Center, Patient Care Units, Programs and the Behavioral Health Clinic. Provides direct care for patients under the supervision of a RN or Physician. Provides community resource information. Depending on primary work assignment may be required to be competent in registration, scheduling, reception, document management, and charge posting. Assumes special projects based on department needs, expertise and interest.
*_ESSENTIAL FUNCTIONS:_*
* Responsible for providing direct patient care within the Behavioral Health Services in accordance with the patients' needs and individualized care plans.
* Maintains and employs a therapeutic perspective/approach when dealing with patients and unit guests. Relates to patients in a non-judgmental, accepting, helpful, respectful manner.
* Develops, and facilitates psycho-education and diversionary activities for patients in accordance with daily schedules and the patient’s treatment plan.
* Responsible for thorough documentation of observations and care provided.
* Participates in Patient Care Conferences whenever possible.
* Conveys pertinent information to RN and other members of the healthcare team.
* Promotes communication with patients, family and hospital guests.
* Responsible for working knowledge of hospital's emergency procedures; assists in providing a clean and safe environment.
* Demonstrates working knowledge of psychiatric disorders in defined area of service.
* Receive and directs incoming calls.
* Ensures that clinicians are notified promptly of urgent/emergent situations.
* Performs collection of new patient demographic information, registration, consents, insurance verification, charge posting and scheduling in the Behavioral Health Clinic.
* Promotes maintenance of therapeutic milieu by encouraging patients participation in assigned activities.
* Engages in therapeutic conversation with patient and interacts with them in accordance with appropriate therapeutic boundaries.
* Accompanies patients off unit as ordered for tests, visitation, walks, etc, as staffing and milieu allows.
* Participates actively in necessary crisis intervention within the Psychiatric Services Department and throughout the hospital as needed and when availability permits.
* Shares responsibility of routine patient rounds with other nursing staff on duty if assigned to inpatient team.
*_MARGINAL FUNCTIONS:_*
* Demonstrates awareness of legal issues in relation to job and strive to assist in the management of situations in a reduced risk manner.
* Provides miscellaneous office duties- greeting patients, filing, and or retrieving medical records, sorting and distributing mail, updating demographics and insurance information to promote continuity of services as appropriate to work assignment.
* Conducts routine admission belonging searches and all other searches necessary throughout admission, per unit policy and procedure.
**Qualifications:**
_*MINUMIM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:*_
* High school diploma or equivalent is required.
* BS in health related area or 1 year of experience working in a health care setting preferred
* Knowledge of medical office practices and procedures, office equipment, medical terminology, data entry and micro-office software preferred in clinic setting
* Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire.
* Proof of completion of Mandatory Reporter abuse training specific to population served within three (3) months of hire.
*Additional Responsibilities*:
*
Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times
* Adheres to and exhibits our core values:
*Reverence*: Having a profound spirit of awe and respect for all creation, shaping relationships to self, to one another and to God and acknowledging that we hold in trust all that has been given to us.
*Integrity*: Moral wholeness, soundness, uprightness, honesty and sincerity as a basis of trustworthiness.
*Compassion*: Feeling with others, being one with others in their sorrows and joys, rooted in the sense of solidarity as members of the human community.
*Excellence*: Outstanding achievement, merit, virtue; continually surpassing standards to achieve/maintain quality.
* Maintains confidentiality and protects sensitive data at all times
* Adheres to organizational and department specific safety standards and guidelines
* Works collaboratively and supports efforts of team members
* Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community
/Catholic Health Initiatives and its organizations are Equal Opportunity Employers CB/
**Job:** Patient Care Support
**Primary Location:** IOWA-DES MOINES
**Shift:** Varied
**Scheduled Hours per 2-week Pay Period:** 0
**Weekends Required:** Occasional
**Req ID:** 1500003393