Puppose:The Manager Process Improvement identifies and leads large, cross-functional complex process improvement projects, and provides process guidance and support to shared service team. This role provides NiSource leadership with regular analysis and reports on the overall value of service provided by Shared Services at NiSource. Shared Services includesIT, Supply Chain, Fleet, Warehouse, Real Estate, Facilities Management, Corporate Security and Aviation.Key outcomes for success include:
Performance reports and scorecards that accurately reflect the overall quality of service, including SLAs met, customer service and other metrics deemed important by NiSource business leaders
Deliver significant operational improvements and financial benefits by independently leading and driving large, cross-functional complex Lean Six Sigma projects and/or Kaizen events
Collaborative team environment that leverages relationships throughout NiSource and builds trust and credibility
High functioning Process Measurement and Improvement team
Shared Service partners who understand and agree with the reports indicating value of service
Clearly defined, repeatable framework and methodology for process improvement and performance reporting
Ongoing continuous improvement in processes
Essential Responsibilities:Duties may include, but are not limited to, the following:
Identify areas/potential projects where process redesign/improvement can significantly impact efficiency, quality, or profitability using Lean Six Sigma and/or Kaizen events
Cultivates partnerships with shared service leaders and business partners to guide the identification and prioritization of potential opportunities and problem areas where process redesign/improvement can significantly impact efficiency, quality, profitability, or customer experience
Create performance scorecards for consumption by business unit executive management.
Educates and promotes a culture of continuous improvement throughout shared services by leading the growth and application of process improvement skills and services
Quantifies and tracks progress on process improvement initiatives
Responsible for ensuring Policy, process and procedure documentation is relevant and up to date easily accessible
Report and recommend Service Level Agreement improvement opportunities
Manage benchmark analysis against peers and recommend improvement opportunities
Maintain current knowledge regarding best practices, identifying practices related to shared services
Manage measurement and reporting of meaningful customer feedback across shared services
Collaborate with process owners to ensure processes are well documented and to drive improved and sustained results.
Develop and monitor performance and improvements through the use of key metrics.
Develop action plans to address customer satisfaction issues
Champions change and makes change lasting
Participate as shared service representative in cross-disciplined teams developed to research and analyze corporate business processes
Responsible for hiring, training, evaluation and direction of performance analysts.
Create an open environment supportive of free sharing of information and ideas that is also conducive to contribution, growth and achievement.
Building strong working relationships within shared services and throughout NiSource
Continued and progressive development of team
Prepare executive level reports and findings
Ensure that management reporting information is provided in a format and method that is meaningful and easy to use
Key Work Experience/Education:Required:
Bachelors Degree or equivalent
5 years experience in process improvement, performance reporting development, change management, project management, or similar position
Certified Lean Six Sigma Black Belt with 2+ years of direct experience as a Black Belt or related function.
Strong leadership skills with proven ability to facilitate cross-functional teams and allocate work appropriately
Strong written and verbal communication, mediation (conflict resolution) and facilitation skills.
Demonstrated ability to educate and coach at all levels
Strong project management skills
Proficient in Windows and MS Office software (WORD, EXCEL, VISIO, PowerPoint, ACCESS, PROJECT)
Preferred:
Supervisory experience
Lean Master Certification preferred
MBA or PMP certification
Significant NiSource business knowledge, experience, and acumen.
IT, Supply Chain, Real Estate, or Facilities experience
NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, genetic information, or any protected group status as defined by law. Each employee is expected to abide by this principle._______________________________________________________________________________By applying, you may be considered for other job opportunities._______________________________________________________________________________
Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.Respect and take into consideration diversity within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represent all walks of life and all backgrounds.Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.
For immediate consideration, please apply on-line at www.nisource.jobs on or before September 21st!