Job Description:
This position has to conduct VAP exports Sales operation management of
Customers orders, To keep continuous communication with customers on status of
the dispatch of their orders, post- shipment documentation so as to be one
point contact with the customer for all their post order information and
solution requirement. To assist the CSPs in ensuring customer delight.
Accountability
Supporting
Actions
One point contact for customers after order is issued
To keep both customer & CSP updated on regular basis with status
of customer’s order
Suitable
liaison with all stakeholders involved in order fulfillment process such as
Customer, CSP, Plant Export coordinator, Post doc team to ensure seamless
execution of orders
To
establish email/social media/verbal communication & systems to track,
monitor and help execute order/post order requirements to complete
satisfaction of customers
Records
keeping to implement order fulfillment process – Customer master (Export
order book MIS), Daily order book/Stuffing status and help in preparation of
Monthly reports to highlight issues to management
To collect information from SAP, Export
co-ordinators , CSPs for preparation of reports on daily/Monthly basis
Samples
dispatch organisation as per customer’s requirement
To keep information on sample requirements,
packing improvements as advised, receipt of samples & their condition at
customers ‘end, product approvals
received
Business Introduction:
Grasim Industries, a flagship company of the Aditya Birla Group, ranks among India's largest private sector companies, with a consolidated net revenue of Rs.328 billion and consolidated net profit of Rs.17 billion (FY2015).
Starting as a textiles manufacturer in 1948, today Grasim's business also includes the manufacture of viscose staple fibre (VSF), cement and chemicals.
Under its chemicals business, the company manufactures caustic soda using the latest membrane cell technology. For gainful utilisation of chlorine, the unit has expanded its operations with the production of stable bleaching powder (SBP) used in water purification, sanitation and as a bleaching agent; poly aluminium chloride (PAC) used in water treatment, paper sizing and effluent treatment; and chlorosulphonic acid (CSA) used in vinyl sulphate, the raw material for dyes and intermediates, drugs and pharmaceuticals and chlorinated paraffin wax (CPW), used in plasticisers.
Grasim's caustic soda business at Nagda, Madhya Pradesh, started with an initial capacity of 33,000 tpa, and has since grown to 270,000 tpa, making it the country's largest caustic soda unit. In 2013, the company commissioned 182,500 tpa caustic soda plant in Vilayat making it the largest chlor-alkali player in India.
Aditya Birla Chemicals (India) Limited ("ABCIL") was merged with Grasim effective from 01stApril 2015. This merger consolidated Grasim's leadership position in the domestic chlor-alkali industry with its capacity increasing from 452,500 tpa to 884,200 tpa. Today, Grasim's Chemical Division spans across seven chlor-alkali plants in India and offers a plethora of chlorine derivatives. The business focuses on innovation and is committed to providing customised solutions and product offerings.
Infrastructure & Welfare:
Mumbai formerly known as Bombay in English is the capital of the Indian state of Maharashtra. It is the most populous city in India . City offers immense infrastructural and education facilities
Qualifications:
Graduate with relevant experience in Export Organisation
Mandatory Skills:
- Good Communcation Skills
- Customer Orinentation / Customer Focus
-
Minimum Experience Level:
3 - 5 Years
Report to:
Head - Customer Service Organisation
Last date of application:
2016-11-30T13:29:00-05:00