Career Professionals of Canada
Employment & Training Consultant
Ministry of Training, Colleges and Universities | https://www.ontario.ca/tcu
Toronto, Ontario | Full Time, Seasonal / Contract
Details
Make the most of your employment and training background and client relations experience, join a fast paced, high volume, high profile work environment with a Ministry that’s making a difference in the lives of Ontarians. Employment and Training Consultants are at the forefront of a change environment, assisting clients who are entering and re-entering the labour market.
What can I expect to do in this role?
In a multi-stakeholder environment, you will:
administer new and expanded training and employment programs, including evaluation of applications/proposals
provide program planning support in response to emerging priorities and local labour market conditions and trends, including issues management to pro-actively address contentious issues
recommend, approve and monitor programs and financial support
promote community employment and training programs
provide consultation and advice to clients on delivery of programs and services
How do I qualify?
Mandatory
frequent travel as required
Customer Service and Communication Skills:
You have experience providing quality customer service skills in a program delivery environment.
You have demonstrated experience building strong working relationships with stakeholders
You can demonstrate your ability to work well with others, build trust and respect and work well independently and as part of a team.
Communication and Interpersonal Skills:
You have well-developed consultative, presentation, interpersonal, and communication skills, including ability to listen, consolidate information received, and provide sound advice and consistent/timely information to internal and external audiences.
You have demonstrated experience in managing complex stakeholder relationships.
You have the demonstrated ability to work well with others, build trust and respect, and work well independently and as part of a team.
Contract Management and Financial Expertise:
You have a record of experience in effective contract management and developing service agreements.
You have a strong understanding of quality assurance approaches to contract monitoring and compliance.
You have a demonstrated knowledge of budget development, monitoring and forecasting techniques and sound financial practices.
Planning and Organizational Skills:
You have strong planning, organizational and priority-setting skills in a changing environment.
You are able to establish priorities among multiple competing demands.
Computer Skills:
You have demonstrated computer software skills, including word processing, spreadsheet, presentation and database software skills.
Analytical, Problem-solving and Research Skills:
You have strong problem-solving and risk management skills and the ability to work with team members and others to implement solutions.
You have demonstrated research, analytical, evaluative skills to evaluate projects against legislation/regulatory requirements and service quality standards, and the potential for success.
Program Knowledge:
You have good knowledge of the range of employment and training programs in place.
You are familiar with the provincial and regional economic climate and trends.
You have demonstrated experience in a program delivery environment, and experience evaluating compliance with legislative/program requirements.
Computer Proficiency:
You have demonstrated computer software skills, including word processing, spreadsheet, presentation and database software skills.
Additional Information:
8 Permanent, 2 St Clair Ave W , Toronto, Toronto Region, General Screening Requirement
6 Temporary, duration up to 12 months, 2 St Clair Ave W , Toronto, Toronto Region, General Screening Requirement
Salary: $1,187.58 – $1,476.66 Per Week
Note:
Prior to the offer of employment, in accordance with the Ontario Public Service personnel screening checks policy, the top applicant(s) will be required to undergo personnel screening checks, which includes a police records check.
The number of positions to be filled has not been identified at this time. This competition will be used to create an eligibility list of qualified candidates to fill upcoming opportunities within the next eighteen months following the closing date of the job ad posting.
In accordance with the Ontario Public Service Employment Screening Checks Policy, the top candidate(s) may be required to provide a general or enhanced screening check. Please refer to the Additional Information / Address section above on this job advertisement to determine the screening check that is required for each position.
A general screening check includes a criminal record check and if applicable, fingerprint verification at your own expense. An enhanced screening check includes a criminal record check and if applicable, fingerprint verification at your own expense and permission for the Negotiations & Security Branch , Employee Relations Division to conduct any specific screening as indicated in the Additional Information / Address section above.
A record of a Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The screening check results will only be reviewed and evaluated by the Negotiations & Security Branch for the purpose of making a clearance decision. The details of an individual’s screening check will be considered in specific relation to the duties and responsibilities of the position being filled. Screening check records will be maintained by the Negotiations & Security Branch and kept strictly confidential.
Purpose of Position :
Within a team environment, delivers an integrated system of Employment and Training programs and services for systematic and supported access to a range of training and skills development services across Ontario; to effect positive changes in the community in accordance with government strategic directions, business plans and promotional strategies as they relate to labour market initiatives. To provide client and stakeholders consultation/advice and assess viability of employment services/training applications/ project proposals review, recommend and/or approve programs and services and financial support; and, monitor and evaluate outcomes. To contribute to the planning process, including the development of business plans, budgetary requirements, forecasting and review, assessment of results for ongoing activities, assessment of local market conditions for the delivery of Employment and Training programs and services that respond to emerging priorities and local labour market conditions or trends or gaps in services.
Duties / Responsibilities :
Job requires:
Administering assigned Employment and Training programs/services including conducting assessments of proposed employment and planning projects, training proposals and/or certification requests from organizations and employers designed to support employment, training and skills development opportunities in Ontario. Makes program and funding recommendations based on analysis (e.g. eligibility for program, whether type of activity is appropriate to project, feasibility of success).
Conducting risk assessment on approved projects and programs to ensure that they meet ministry legislative and regulatory requirements, and quality service standards. Develops /implements strategies to mitigate risks. Negotiates and develops agreements with senior organizational officials and/or employers for all components of proposed funding and/or program/certification approvals; prepares and presents a report with all required/ substantiating information and recommendations on program approvals or the nature, level and extent of funding for projects within prescribed timelines, for approval.
Providing consultation services and advice to client organizations/employers to assist them in delivering approved programs/services. Explains terms of agreements to individual clients and project sponsors or partners, informing clients of program and monitoring requirements. Monitors the quality of program delivery and resolves problems that arise through consultant and cooperation with stakeholders. Assesses client/project outcomes and ensures that results are recorded in the appropriate system (e.g. case management database system).
Identifying, investigating and mediating the resolution of program/project issues, complaints and disputes. Identifies and advises organizations/employers related to issues of non-compliance and follows up to ensure resolution of non-compliance issues. Recommends enforcement action, as required and, under appropriate approvals, carries out enforcement action pursuant to appropriate legislative authorities. Prepares issue management documents ( e.g. early warning, issue notes, briefing notes, summaries )
Reviewing and assessing applications for participation in Employment and Training programs and/or proposed funding requirements for viability of applications and plans to meet clients’ employment, literacy, training and/or skills development goals in the most appropriate, expedient and cost-effective course of action to ensure positive outcomes. Evaluates relevant considerations (e.g. employment/training needs, eligibility for program, compliance with legislation, etc.), dealing directly with applicants for clarification of plans/ funding/program requests, provides counselling, and identifies options to ensure success. Authorizes application approval and/or program participation and income support to applicants, including negotiating, and concluding agreements. Assesses the credentials of skilled workers related to accreditation for certification of potential apprenticeships.
Calculating and approving advances and progress payments related to projects, including conducting random site visits and review program outcomes and financial records for compliance. Performs closeout activities and approves disposition of capital assets. Calculates and establishes overpayments to individuals or projects, seeking voluntary return of any overpayment and forwarding details to the Unit responsible for taking action; ensuring information is recorded appropriately.
Developing and promoting working partnerships/ liaisons within the community and performs community outreach activities to gain knowledge of the community and its key stakeholders, to market provincial Employment Ontario programs and services, and to promote awareness of prevailing political, social and economic climate, trends, and issues in the local labour market. Acts as ministry representative at local community meetings to promote government’s strategic priorities in the implementation of local planning and strategies.
Contributing to the ministry/branch planning process by providing input related to knowledge gained and assessment of economic trends, local labour market conditions and community needs to identify emerging priorities, program and services gaps, service delivery infrastructure problems, and areas of potential growth. Makes recommendations to support Employment and Training initiatives, including preparing current and future budget forecasts and projections, based on analysis of historical trends.
Promoting and marketing Employment and Training programs and services through individual and/or group information sessions to a broad network of groups including stakeholders, clients, partners, and employers. Plans, organizes and chairs meetings to bring community partners up to date on policy, program and/or service developments to facilitate understanding of their rights and obligations as partners.
Preparing reports for management on issues related to delivery of Employment Ontario programs and services (e.g. successful projects and strategies, lessons learned, problem areas such as non-compliance by project sponsor/ partner, program costing information) to support the development of new strategies and reporting on business plans. Prepare briefing materials, ministerial correspondence, communication tools for response to public enquiries, reporting to senior management and to address concerns raised by the public, MPPs and/or media.
Acts as back-up to the Examination Invigilator.
Participating on various internal and external committees at the local and provincial levels, leads/participates on special projects, and performs other duties as assigned.
Knowledge :
Job requires knowledge of employment programs/services and training principles, practices and issues and community economic trends in order to administer assigned Employment and Training programs and present recommendations to address present and future labour and employment and community training needs; assess program/project applications and funding proposal; make program/project recommendations and to provide consultation services and advise organizations, employers, training institutions and individual applicants. Knowledge of ministry standards and legislated requirements (e.g., Trades Qualification and Apprenticeship Act and the Apprenticeship and Certification Act and their regulations, trade specific regulations and the Occupational Health and Safety Act Employment and insurance Act) to ensure adherence to program guidelines and statutory provisions, to identify/resolve compliance issues, and to recommend enforcement action as required. Knowledge of the ministry/branch mandate, objectives, policies and procedures, and programs/services to effectively administer Employment Ontario programs, to interpret and apply provisions when determining the eligibility of clients and project/program proponents, and to manage a caseload of organizations, employers, applicants or apprentices. Knowledge of principles of community development, training and marketing principles/methods to develop and implement strategies to promote awareness and market increased participation in Employment and Training programs. Knowledge of the community, its key players in the private and public sector, educational institutions, Workers Compensation Boards, non-profit groups, unions, sectoral organizations, employer groups and regulatory bodies to promote and market programs and services, to represent the ministry/branch through public speaking, networking and partnership development, to work closely with community partners in the development of project/program proposals, to contribute to the development of local business plans and to identify gaps in programs and services. Knowledge of financial analysis, budgeting and cash flow forecasting techniques to analyze the viability of budgetary proposals submitted by project proponents and individual clients in achieving intended objectives and to prepare forecasts for programs and services current and future year’s budgetary requirements. Knowledge of payroll and financial record-keeping systems, accounting principles and practices to understand, monitor and audit the expenditure of contributions to projects, and ensure that sponsors and partners comply with legal requirements with respect to payroll deductions. Knowledge of funding approval processes to authorize payment of project advances, progress and final payments. Knowledge of monitoring techniques and auditing principles to analyze financial and other records to determine whether terms have been met as outlined throughout the life cycle of the project or in the participants’ plan. Knowledge of conflict resolution techniques to effectively resolve stakeholder and compliance issues. Knowledge of computer operation, program databases and information management systems to ensure that all required information is available for data entry into applicable systems in order to track and manage budgets, commitments, payments, client information, outcomes, to monitor client and project activity and measure results. Knowledge of software program applications (e.g. word processing, spreadsheets, presentation) and Intranet/ Internet search mechanisms to conduct research, prepare contracts, reports, correspondence, and presentations.
Skills :
Job requires research, analytical and evaluative skills to assess the nature, type and schedule of activities contained in Employment and Training project/program proposals and individual applications, determine if the project proposal or applicants activities meet the eligibility conditions in support of decision-making as to whether to recommend acceptance (i.e. for projects/programs) and/or approve (i.e. applications/certifications/funding). Job requires analytical and problem solving skills to monitor programs/services, conduct regular assessments of programs/projects, identify program issues, resolve conflicts, and conduct action plans, referral and follow-up to assess the effectiveness of program/project implementation. Evaluation and assessment of program activities and funding related to all agreements and projects, to assess whether the terms and milestones have been met and to advise where improvements are required, to examine project activities for measuring effectiveness in achieving intended objectives, and to identify problems and gaps in the delivery of programs and services in support of the planning process. Verbal communication and presentation skills to promote Employment and Training programs/services and industry needs/trends through public speaking engagements to a range of audiences (e.g. employers, employees/associations, labour/trade/business groups, educational institutions, service clubs and other organizations). Acts as a resource to stakeholders to explain/interpret legislation, and carries out networking activities with other employment and skills training agencies and representatives of communities. Verbal communication skills to facilitate meetings, make presentations, and provide advice and counseling to a diverse client group, requiring the communication of legal and technical information (e.g. regulations, policies, standards, terms of agreements). Written communication skills to prepare agreements, training/program plans, presentation materials, reports and briefing notes. Planning and coordination skills to plan and provide a range of services to organizations, employers, applicants, apprentices and the community. Job requires organizational skills to establish/implement priorities among competing demands (e.g. balancing promotional activities with consultation, counseling and program assessment/monitoring) in order to ensure that clients receive service, that programs are properly assessed and that opportunities for employment/ training are maximized. Mathematical skills to track and analyze employment/training data. Frequent travel as required.
Freedom of Action :
Job requires working independently within the framework of government and ministry legislation, and Employment Ontario program policies, guidelines, directives, practices and procedures. Job exercises freedom of action in making decisions with respect to eligibility of program projects/proposals submitted by sponsors, employers and partners or individual applications for funding/certifications and in negotiating and developing terms of program/projects agreements and individual client applications. The position exercises judgement by recommending acceptance of project/program proposals or signing individual agreements/certifications; monitoring adherence to legislated requirements and guidelines and assessing compliance with terms of all agreements/, and providing advice on the actions required to achieve ministry legislative/policy compliance. Job authorizes payment of project advances, progress and final payments and/or entitlements, and recommends prosecution for non-compliance. Latitude for decision making exists in identifying areas of potential growth and areas where interventions would be beneficial based on knowledge of the community, its needs, developmental directions and performance assessment of outcomes of individual action plans and projects. Job requires managing relationships and accountability with project proponents and/or clients for the duration of the agreements. Job requires setting own priorities and working with minimal supervision, providing reports to the Manager on progress, and identifying trends/issues. Job requires discussing situations with the Manager which are not covered by policies, procedures and normal practices (e.g. unusual action plans, non-compliance wage-ratio issues which are being recommended for prosecution), and providing completed analysis and recommendations. Work is reviewed through regular updates at team meetings on activities.
How to Apply
You must apply online at https://www.gojobs.gov.on.ca/Apply.aspx?Language=English&JobID=89244
Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources
Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.
Read the job description to make sure you understand this job.
OPS employees are required to quote their WIN EMPLOYEE ID number when applying.
If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment Services staff will contact you within 48 hours.
All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee’s exit will be considered prior to an offer of employment.
The deadline to apply is Wednesday, February 24, 2016 11:59 pm EST. Late applications will not be accepted.
We thank you for your interest. Only those selected for further screening or an interview will be contacted.
CPC
Career Professionals of Canada - Working Together For Career Success