Hi,
I'm new to this forum so hi to everybody. Read threw the forums numerous times, helped me a lot.
So I ordered two H600mkII headlamps (one 602) directly from zebralight website back in October last year (the lights were in stock) and have received the tracking number. After I noticed that the tracking shows my package constantly in Shanghai I wrote to zebralight to find out what was going on. I know the bad communication zebralight has, and after a while (long time) I received an answer that the shipment may take up to six weeks to arrive and that the package will arrive, but at the time of the answer 8 weeks have already past from my initial order. A lot of time later and after a lot of my mails I finally got the word from them to confirm my address for reshipment or to tell them if I would want a refund.
I still wanted the headlamps so I confirmed my address and asked them to tell me the new tracking number after they reship the package but never heard from them again. I tried everything, even calling them (from Europe) and I always get the answering machine suggesting me to contact them threw the website. Left a message on the voice mail, nothing.
It has now passed 4 months from my order and I ran out of ideas. What am I supposed to do? Did anybody here have the same problem?
Please, any suggestions are welcome!
Thanks