Our prestigious multinational client with worldwide presence is looking for IT customer service representatives with French + English language knowledge to their Budapest-based business service center.
Your responsibilities:
– Receive end user calls and web tickets
– Provide First Level Service Desk support to the employees of the customer
– Ticket creation, categorization and prioritization
– Ticket escalation to respective support group
– Incident resolution and recovery ticket closure
– Responsibility for following up on tickets logged
– Responsibility for keeping the end user informed of the status of their incident tickets
– Taking part in any trainings and coaching sessions
Our requirements:
– High level French and English language skills
– Flexibility to work in shifts
– Customer orientated, a good listener and asks competent and well directed questions
– Ready to learn new applications and solutions and has quick learning ability
– Reliable, open, communicative personality who works well within a team and has accurate work habits
– FRESH GRADUATES ARE ALSO WELCOME!
What we offer:
– Competitive salary and attractive compensation package
– Opportunity to be part of a rapidly expanding organization
– A role that provides you progress both professionally and personally
– Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies
– IT Academy courses, professional development and career path
– Convenient location and nice office building
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