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The end of the year is coming, and with it the time of looking back at what happened in 2013 and start trying to guess what 2014 will offer. Usually this translates into boring lists and weird previews that really don’t understand the real meaning...

CYNOPSISeSPORTS & GAMING 08.18.16 It’s Thursday, August 18, 2016, and this is your weekly early morning eSports & Gaming brief. Machinima is evolving its content strategy, announcing plans to overall some of its existing channels and launch...

Omni-channel. Years in, we’re still debating what the term even means, but we’re still left wanting more. In order to create an omni-channel experience that delights and attracts, we should look first at what we are trying not to do. Omni-channel is...

Forbes four-star hotel The Beverly Hilton, opened in 1955 by distinguished hotelier Conrad Hilton, combines the excitement and entertainment of Hollywood with the prestige of Beverly Hills, offering more than 60,000 square feet of indoor and open-air...

Part 4 of 4 in the series Dollars to Donuts My guest today is Nancy Frishberg, the manager of user research at Financial Engines. We discuss recruiting participants in an enterprise setting (where users are customers of your customers), finding the...