**Job Description Summary**
**Job Description**
Field Service Representative, British Columbia
BD Biosciences (referred to as €œBDB €) is a world leader in bringing innovative, cell analysis diagnostic and research tools to life scientists, clinical researchers, laboratory professionals, and clinicians who are involved in basic research, drug discovery and development, biopharmaceutical production and disease management. Products include flow cytometers, cell counters, cell imagers, reagents, cell culture media supplements, technical services and scientific support, and other biotechnology tools to understand disease and improve care. BDB serves a broad range of customers: research and clinical laboratories, academic and government institutions, pharmaceutical and biotechnology companies, hospitals and blood banks. BDB technologies are used across several areas of scientific research, with a primary focus on Immunology, Cell Biology, Molecular Biology and Cell Signaling. Within clinical markets, BDB technology is used in Oncology (Leukemia & Lymphoma), HIV/AIDS and Transfusion/Transplantation. In addition, BDB has a growing presence in Genomics, Stem Cell Research and Marine/Agricultural applications. While BDB €™s primary portfolio options are flow cytometer technologies (i.e., instruments, consumables/reagents, accessories), BDB also maintains ancillary revenue streams for Services, primarily technical, application, and educational services, all of which are strongly linked to the instrument.
D E S C R I P T I O N
JOB SUMMARY:
The Field Service Representative is responsible for providing on-site support to BD customers that includes, but is not limited to installation, corrective maintenance, preventative maintenance, and relocation/removal of flow cytometry instrumentation; after hour phone support, holiday and weekend on-site and phone support, as well as support of Marketing initiatives, exhibitions, and clinical trials.
DUTIES & RESPONSIBILITIES:
- Use critical thinking to identify root cause and resolve instrument issues, with minimal direct supervision, while abiding by current guidelines and standards.
- Focus on improving customer satisfaction in all interactions.
- Complete technical service bulletins on assigned instruments, as per BD guidelines and timelines.
- Properly maintain car stock inventory, test equipment, tools, and technical data.
- Complete service documentation, as required, by the position function or as requested.
- Display maturity and judgment in time management and expense control.
- Report quality control and other technical problems, in detail, to the appropriate support centre and Manager.
- Must be flexible and willing to travel based on the business needs. Must be able to travel ou
**Primary Work Location**
CAN Mississauga - Derry Road West
**Additional Locations**
**Work Shift**
BD is a leading global medical technology company that creates medical technology, devices and laboratory equipment for a variety of needs across the healthcare continuum. At BD, we are looking for candidates who possess passion, innovative solutions and a commitment to our one mission of improving access to groundbreaking medical and biotechnology services for people near and far, delivering state-of-the-art technology and cutting-edge research in the battle to fight and cure infectious diseases. With a global reach that extends across 50 countries worldwide, our network of professionals collaborates on effective measures to deliver enhanced patient quality such as lower health care delivery costs, improved health care and safety, and expanded health care for all. Join our company and see how you can become a part of one global mission to make a difference in human health.