**Description:**
BD is looking to add a talented Field Service Associate to the team\!
BD is a global medical technology company that is focused on improving drug therapies, enhancing the quality and speed of diagnosing infectious diseases, and advancing research and discovery of new drugs and vaccines\.
BD has state\-of\-the\-art facilities around the globe that provide an environment which enables our highly talented workforce to be the best at their professions\. We hire associates who have a passion and commitment to "Advancing the world of health\.">/FONT>We are always seeking great people to join our Company on its journey to greatness\.
The Field Service Associate will be responsible for providing on\-site support to BD customers that includes, but is not limited to: installation and service of diagnostic instrumentation, after\-hours phone support, holiday and weekend on\-site support, marketing, exhibitions, and clinical trials support\.
Additional responsibilities include:
+ Install and service instrumentation with minimum direct supervision, as requested, by the Service Center in accordance with current ISO \(International Organization for Standardization\) and GMP \(Good Manufacturing Practices\) standards\.
+ Follow up with customers to ensure service was complete and satisfactory to the customers' needs\.
+ Properly maintain car stock inventory, test equipment, tools, and technical data\. Complete service documentation, as required, by the position function or requested by System Support Engineering Manager in accordance with current GMP requirements\.
+ Maintain expense levels within the established guidelines for field service travel and sites visits\.
+ Report quality control and other technical problems,to the Service Center and System Support Engineering Manager\.
+ Engage other departments and managers to resolve customer problems and issues\.
+ Accountable for providing support to customers that meet BD standards of superior quality service at all times\.
We are always seeking great people to join our Company on its journey to greatness\.The Field Service Associate will be responsible for providing on\-site support to BD customers that includes, but is not limited to: installation and service of diagnostic instrumentation, after\-hours phone support, holiday and weekend on\-site support, marketing, exhibitions, and clinical trials support\.Additional responsibilities include:Install and service instrumentation with minimum direct supervision, as requested, by the Service Center in accordance with current ISO \(International Organization for Standardization\) and GMP \(Good Manufacturing Practices\) standards\.Follow up with customers to ensure service was complete and satisfactory to the customers' needs\.Properly maintain car stock inventory, test equipment, tools, and technical data\. Complete service documentation, as required, by the position function or requested by System Support Engineering Manager in accordance with current GMP requirements\.Maintain expense levels within the established guidelines for field service travel and sites visits\.Report quality control and other technical problems,to the Service Center and System Support Engineering Manager\.Engage other departments and managers to resolve customer problems and issues\.Accountable for providing support to customers that meet BD standards of superior quality service at all times\.
**Qualifications**
Minimum Qualifications:
+ A technical degree or related certification
+ 1\-2 years experience troubleshooting equipment or field service repair experience
+ Must have effective communication and customer service skills including technical writing and training\.
+ Must have effective interpersonal skills, organization/prioritization and administrative skills\.
Preferred Qualifications:
+ Associates Degree in IT or Electronics
+ Experience with medical devices and equipment,
+ A technical background understanding IP
+ Computer Networking on Servers or WAN
+ Experience with Laboratory Informaion Systems\(LIS\)/database management knowledge is a plus\.
+ PC\-based equipment and application software knowledge is highly preferred
+ Customer Facing experience is highly preferred
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**Job:** _Technical / Field Service_
**Location:** _Washington\-Seattle_
**Requisition ID:** _TEC101C2_
**Other Locations:** _US\-Washington_