Error Message(If you get one):
User Authentication Failed
Description:
When trying to log into the new management page, I get the message saying there is a 'Network Error' and telling me to check my proxies etc. While logging into the patcher, I am met with 'User Authentication Failed'.
Additional Information:
When I learnt of the free Pirate outfit being given out to every player of the game, I quickly rushed to redeem my code on the accounts management page. During this, I have Zenmate (a VPN for Chrome) installed and running. I logged in on the management page fine, but as I tried to redeem the code 'pirat', I was greeted with a the message 'Your request can not be updated at this time.' Since then, I have not been able to log into the management page nor the patcher any more (save the old management account page). This is odd as I can see my account is still 'Active' on the old accounts management page, but not able to log in anywhere else?
I have already contacted support on multiple occasions, and have not been met with an adequate response. I have been told that my account does not need manual unblocking, but I find this very hard to believe as the problem persists, and I have tried to get this sorted for the past week. I find this very unprofessional of Gameforge and would like your company to take action as soon as possible. I understand your work load means you may not be able to handle my ticket in reasonable time, but I have been waiting patiently for over 72 hours for one response. I hope someone can step in very soon. It was stated in my only single response that the account does not require manual unblocking, thus must mean it can be automatically unblocked by clicking a single button am I not correct Gameforge support crew?
I only have two simple requests, please look into this issue, as it is simply ridiculous, it is clear as day that the problem persists on your side of the service. As well as that I would like the 'pirat' code subsequently redeemed onto my account while you are 'investigating' the issue concerning my account.
I am able to provide support ticket refs. and account name when requested by your company.