**Job Requisition Number:**44077
The Role:
Bloomberg's Electronic Trading Support (ETS) is seeking a highly motivated and responsible individual to provide technical support for electronic trading products.. The primary responsibility includes providing support on the FIX (Financial Information eXchange) protocol and session connectivity for our clients (internal and external.) You will have the opportunity to work hands-on with Bloomberg's electronic trading infrastructure and have the chance to become familiar with clients' trading system technologies. You will be expected to take ownership and handle escalated technical issues with urgency while providing exceptional customer service, and demonstrate professionalism under pressure. By being proactive and solving problems accurately and quickly, we protect clients' businesses while minimizing risk and losses, as well as broaden opportunities for new business and improve our services.
Responsibilities include:
* Multi-task and efficiently respond to client inquiries through tickets, instant messaging, system alarms, email, and phone calls with minimal delay on a day-to-day basis.
* Effectively manage client communication using user-friendly language to non-technical users, and document in detail steps taken to resolve the issue.
* Ability to gauge impact and escalate appropriately while acting as the liaison between the customer and escalation points to manage expectations and expedite resolution.
* Respond to technical requests and make decisions by applying technical product knowledge and analytical skills while adhering to technical principles, standards, and practices.
* Establish and maintain relationships with clients to communicate technical issues and requirements to remedy and/or prevent outages moving forward.
* Share knowledge and communicate updates with the relevant team(s) using available channels to ensure all concerned are up to date on ongoing issues.
**Qualifications:**
* A Bachelor's degree or equivalent work experience
* Prior exceptional t customer service experience
* Demonstrated leadership ability
* Strong verbal and written communication skills
* Basic TCP/IP knowledge and network troubleshooting experience
* Proven ability to prioritize in a fast-paced, high-pressure environment
* Ability to work independently
* Prior experience in a help-desk environment
* Prior experience with UNIX, FIX, and knowledge of financial markets
**The Company:**
Bloomberg, the global business and financial information and news leader, gives influential decision makers a critical edge by connecting them to a dynamic network of information, people and ideas. The company's strength - delivering data, news and analytics through innovative technology, quickly and accurately - is at the core of the Bloomberg Professional service, which provides real time financial information to more than 315,000 subscribers globally. Bloomberg's enterprise solutions build on the company's core strength, leveraging technology to allow customers to access, integrate, distribute and manage data and information across organizations more efficiently and effectively. Through Bloomberg Government and Bloomberg New Energy Finance, the company provides data news and analytics to decision makers in industries beyond finance. And Bloomberg News, delivered through television, radio, mobile, the Internet and two magazines, Bloomberg Businessweek and Bloomberg Markets, covers the world with more than 2,400 news and multimedia professionals at 146 bureaus in 72 countries. Headquartered in New York, Bloomberg employs more than 15,000 people in 185 locations around the world.
*Req ID:* 44077
*Date:* Wed, 07 01 2015 00:00:00 GMT
*Country:* US
*State:* NY
*City:* New York
*Locale:* en_US