Blog Walker Info. Articles and thought leadership by Walker experts for customer experience (CX) and experience management (XM) professionals.
Blog Walker Info. Articles and thought leadership by Walker experts for customer experience (CX) and experience management (XM) professionals.
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The era of the CMO has arrived. Chief marketing officers are more important to the success of global businesses — and more powerful — than ever before. Marketers are not only executing on corporate strategy, but are also often among the key shapers...
Designing substance behind the subject line Last month, we at Conversio developed a guide for crafting the perfect email subject line. However, coming up with unique and engaging email subject lines is only a small part of the battle. Once your intended...
A couple of weeks ago, I had the opportunity to go to Dell’s annual analyst conference (DAAC), an event I’ve attended for many years. The big difference this year, of course, is that this is the first DAAC since Michael Dell took his now 30-year old...
Amazon CEO Jeff Bezos' annual shareholder letter is out. We're reading it now... To our shareowners: I’m so proud of what all the teams here at Amazon have accomplished on behalf of customers this past year. Amazonians around the world are polishing...
At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences...
SOCRATES is an international, refereed (peer-reviewed) and indexed scholarly hybrid open-access journal in Public Administration a...
True Engrossment of Reader is Real Profession of...
True Engrossment of Reader is Real Profession of a Writer.
Empathy in Action - Dr Natalie News
Based on millions of customer interactions and more than a decade of work on the front lines of helping brands create true engagem...
CX Advantage - Helping you put the customer at the heart of every decision.
Helping you put the customer at the heart of every decision.
Customer experience roles of the future - CX Advantage
With changing customer demands, the roles and responsibilities of the customer experience team will need to evolve to include the following roles: Chief Customer Office (CCO) – there must be someone i...
Customer Strategies - Getting Personal - CX Advantage
The old business saying, "Nobody was ever fired for hiring IBM," should have this corollary– "People got promoted for hiring IBM." Vendor choice and experience helps launch (and destroy) careers. I kn...
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