The traditional performance management approach might be an annual HR evaluation, or monthly or weekly scorecards that report a standard (and somewhat predictable?) set of metrics.
I love and respect tradition. When it comes to special family customs, favorite recipes and holiday activities, maintaining tradition is important. However, there are times when newer is not just newer—it’s also significantly better.
Performance management has evolved beyond these initial definitions and basic capabilities, and Verint’s approach to performance management has too. Although some providers may still offer “traditional performance management” and basic scorecards, we have redefined performance management to refer not just to a piece of software or occasional review, but activities which help ensure that the goals of balancing and optimizing cost, quality and service—pertinent to each organization—are consistently being met effectively and efficiently.