As I mentioned in a previous blog, I don't think I know of any government organization that hasn't established some form of digital-first strategy.
However, many will admit they have a long way to go before they achieve digital nirvana.
The idea of a digital-first strategy roadmap can be daunting, especially when there is somewhat of a scarcity of digital skills in government. To help ease your concerns, I propose a simple four-phase digital-first strategy roadmap to get you thinking about it.